What is Internet banking?
Internet banking– a service provided by JSC JSB Belarusbank (hereinafter referred to as the bank) for monitoring, managing accounts and carrying out banking transactions via the Internet.
The “Internet banking” system of OJSC “JSSB Belarusbank” (hereinafter referred to as the “Internet banking” system or system) is a software and hardware complex that ensures the functioning and provision of Internet banking services.
System requirements
To work in the Internet banking system, you will need a computer with a modern Web browser that supports 256-bit encryption (Internet Explorer 8.0 and higher, Firefox 22.0 and higher, Opera 11.0 and higher, Safari 5.0 and higher, Google Chrome 24.0 and higher) and Internet access.
If you encounter difficulties when logging into the Internet Banking system, we recommend updating your browser to the latest version.
Registration in the Internet banking system
To use the Internet Banking service, you must register it. You can contact the bank directly or fill out the registration form on the bank's website, as well as register using your MSI account.
A client of the Internet banking system, like a bank client, is unique, that is, one bank client can have only one account to access the Internet banking system.
Attention!
One client of JSC "JSSB Belarusbank" can have only one account in the Internet banking system.
Registration at a bank institution
If you register with a bank institution, you need to:
Online registration
When filling out the Application Form via the online registration service on the bank’s website, you need to:
Attention!
OJSC "JSSB Belarusbank" is not responsible for the theft of confidential information, its disclosure by you, including the use of malicious programs (viruses, spyware) running on the personal computer from which you access the Internet banking system, as well as in the case of working with the Internet banking system without using a trusted SSL certificate.
Login to the Internet banking system
To log into the Internet banking system you need:
Attention!
When logging into the system for the first time, change the password issued during registration at the bank!!!
Attention!
If you enter the wrong password three times, logging into the system will be blocked!!! If it is not possible to unlock your account via SMS, you can use the “Forgot your password?” service. (password change with automatic unlocking) or contact the Contact Center operator by phone 147 , on weekdays from 08:30 to 20:00, on weekends from 09:00 to 16:00 (except holidays). You must tell the bank employee the user name and code word you specified during registration.
Attention!
When logging into the Internet banking system, a situation may arise when you need to re-enter authorization data. The source of such situations is the incorrect termination of a session in the system on the client side (closing the browser without logging out).
As a solution, we suggest clearing your web browser cache and deleting cookies, and then refreshing your browser page. You can view the procedure for this operation in the Google search engine by typing “clear cache and cookies.”
Linking a mobile phone number to receive a one-time SMS code (authentication code)
To activate the ability to log in to the system using a one-time SMS code, you must select the menu item “My Profile” → “Personal Data” → “Change Data”. In the dialog box that opens, specify the desired mobile phone number to receive SMS codes, the telecom operator (MTS, A1, Life) and select the “Use mobile phone when logging in” option. Next, click the “Save” button.
Login using a one-time SMS code (authentication code)
To log in to the system using a “One-time SMS code”, you must enter your login and password in the appropriate fields, select the “One-time SMS code” authentication type located under the authorization data entry form, and click the “Login” button. At this moment, it is checked whether the client’s mobile phone is configured in the Internet banking system to receive SMS codes. If not configured, a message appears asking you to set up a phone number to receive codes. If the verification is successful, a code will be sent to your mobile phone number, which must be entered into the SMS code entry form. If the client successfully enters the login, password and SMS code, the system is logged in.
Attention!
The SMS code contains Latin lowercase letters and numbers!!!
If the code sent to your phone was not received or was lost, then you need to click the “Cancel” button in the SMS code entry form and repeat the authentication again.
If you make a mistake THREE times when entering your login, password or one-time SMS code, access to the service is automatically blocked.
In the case of a 3-fold blocking of a user in the system, provided there is no successful login between blockings, you must go to any bank institution and fill out an application to unblock the client in the Internet banking system or use the “Forgot your password?” service. (password change with automatic unlocking). When contacting a bank institution, you must have an identification document with you.
Available operations in the Internet banking system
In the Internet banking system you will be able to carry out the following operations:
1. View account balances.
2. Opening, replenishment and early repayment of deposit accounts.
3. Repayment of loans.
4. Purchase of securities.
5. Insurance.
6. Payments to service providers (utilities, communications, electricity, etc.):
6.1. Arbitrary payments (payments based on details provided by service providers).
6.2. Payments in favor of service providers under direct banking agreements.
6.3. Payments in favor of service providers using the “Settlement” system (AIS ERIP).
Attention!
The "Calculation" system (AIS ERIP) is an automated information system of a single settlement and information space created by the National Bank of the Republic of Belarus. Information about the location of the service in the Service Tree and the procedure for paying for the service can be clarified by contacting the Contact Center of the Calculation system. Phone: 141, e-mail: [email protected].
7. One-button payment.
Attention!
The list of available operations can be changed and supplemented!!!
Online stores and online services that accept payment through the Internet banking system of OJSC ASB Belarusbank
OJSC "ASB Belarusbank" provides the opportunity to securely pay for orders from online stores and online services that have entered into an agreement to accept payments:
Setting up a card to use as the default when making payments in the Internet banking system
To speed up and simplify the procedure for making payments without constantly asking for the source of funds, a “Default” card can be assigned in the system.
To use the “Default” card when making payments, you must select the “Accounts with card” or “Accounts” section on the main page → “Accounts with card” → “Account No. ХХХХХХХХХХХ” → “Card” with which you want to make payments. Next, opposite the card number, select “Operations” and click on the “Select as default” button.
Changing the account and card name
To change the account name, you need to select the account whose name you want to change in the list of your accounts and click on the “Change account name” button located opposite the account number. Fill in the “Account name” column and click the “Change name” button.
To change the name of the card, you need to select “Account No. ХХХХХХХХХХ” in the list of your accounts → “Card” for which you want to change the name, select in the “Operations” section, opposite the card number, the “Change name” service, fill in the “Card name” column and Click the “Change name” button.
Viewing information on current accounts
In order to view information on current accounts, you must select the “Accounts” → “Accounts with card” section on the main page. The window that opens will display information (account number, account balance) on the client’s accounts.
Generating a report on account transactions for the period for transactions using the card
To receive a report on account transactions, you need to select the account for which you want to receive a report in the list of your accounts and click on the “Get report on account transactions” icon located in the upper right corner of the “Account No. ХХХХХХХХХХ” button. In the window that opens, you must select the period (no more than 90 calendar days) for which you want to receive a report and click the “Continue” button. Next, when you click the “Open in PDF” button, the generated document opens in pdf format and makes it possible to work with the report in the specified format (save, print, view).
The start of the reporting period cannot be more than 90 calendar days from the current date.
A list of previously requested account reports will be displayed on the page with account and card numbers.
Generating a mini-statement for a card
To receive a mini-statement for a card, you must select “Account No. ХХХХХХХХХХХ” in the list of your accounts → “Card” for which you want to receive a mini-statement; in the “Operations” section, opposite the card number, select the “Mini-statement” service.
A mini-statement for the card displays information on outgoing and incoming transactions made using the card details, in the amount of 10 transactions over 7 days.
Information about rejected and pending transactions on an account with a card or on an additional payment card to another person’s account.
To receive a report on transactions on a card account, taking into account rejected and pending transactions, you must select the account for which you want to receive a report in the list of your accounts and click on the “Report on account transactions, including rejected and awaiting transactions” icon located in the upper right corner of the “Account No. ХХХХХХХХХХХ” area.
To receive a report on transactions on an additional payment card to another person’s account, taking into account rejected and pending transactions, you must select the card for which you want to receive a report in the list of your additional cards, and select “Report on transactions” in the list of transactions.
Information about transactions, including rejected and pending transactions, will be displayed on a new page. When you click the “Open in PDF” button, the resulting report will open in pdf format, which will make it possible to work with the report in the specified format (save, print, view).
The report includes rejected, pending processing and bank-confirmed transactions for a period not exceeding 15 days from the date the report was generated.
The report on account transactions, taking into account rejected and pending transactions, is for informational purposes only and is not a document.
Attention!
The completed operation will be displayed in the report approximately within 2 hours (no later than 5 hours) after its implementation. During short periods of data processing, pending transactions may not be reflected in the report. For pending transactions, the transaction fee amount is not displayed separately, but is included in the amount in the account currency.
Quick access to frequently made payments
Quick access to payments is provided from the Home page.
For quick access to frequently made payments, you can add saved payments to the Home page. To add a payment, click the “Add your saved payments to the page” link. On the page that opens, select the required service and service provider, then select one or more saved payments and click the “Save Changes” button. The payments you select will be posted on the Home page. To make your favorite payment, click on the icon of the desired payment.
For quick access to payments made in the ERIP “Settlement” system, use the “ERIP Personal Payments” section and select the payer number from the list. The drop-down menu will display all payments made through the ERIP “Settlement” system using the selected payer number. To make a payment, click on the link with its name.
Payment planner
Scheduler - the ability to create and maintain a personal payment calendar with a reminder function (view event reminders; create a reminder about events linked to a payment; create a reminder about events without a link to a payment; edit a previously created event; delete a previously created event; set up an event notification on the day of the reminder by email; creating a reminder about an event from the list of saved payments; viewing reference information in the modules of the Internet banking system.)
The main page of the Internet Banking system displays an information panel with the number of scheduled events for the current day.
You can view scheduled events by clicking on the “Events for today” element.
To create a payment reminder, you need to select the desired day in the calendar, click “Add event”, then select a payment from the tree of saved payments, fill in other information about the reminder. If desired, a reminder can be sent by email.
A reminder can be created not in connection with any payment; for this you need to “Add an event” → “Add an event without reference to a saved payment”.
To edit a previously created event, you need to select the desired day in the calendar, select the event in the events table, and click the “Edit” button.
To delete a previously created event, you need to select the desired day in the calendar, select the event in the events table, and click the “Delete” button.
Payment by details
To make a payment using the details, you need to select the menu item “Payments and transfers” → “Payments by details” → “New payment”. Next, carefully read the information and click the “Continue” button. In the dialog box that opens, enter the payment details and click the “Continue” button.
The fee for this service is charged in the amount of 0.75 BYN. rub. for each payment (from 01.08.2019; clause 3.8.4 of the Collection of Rewards). Payments to the budget are made without charging fees.
Opening a deposit in the Internet banking system
To open a deposit, you need to select the section “Accounts” → “Deposits (deposits)” → “Opening a deposit” on the main page, select the type of deposit account from the proposed list and click the “Open deposit” button, then read the public offer for concluding a fixed-term agreement bank deposit “Internet Deposit” and click the “I accept the terms of the agreement” button, select the card from which funds will be debited to open a deposit and click the “Continue” button. In the dialog box that opens, check all the data and click the “I confirm account opening” button.
Opening a loan in the Internet banking system
To open a loan in the “Internet banking” system, you need to select the “Accounts” section → “Internet loans” → “Loan application” on the main page, select the type of loan you are interested in from the list provided, fill out the application electronically, and then read with the application status in the “Opening a loan” section. After a positive decision on your application, confirm your agreement with the terms of the loan.
One-click payment
In order to use the “One-button payment” service you must:
Payment transactions for selected services are processed by the system one by one in the order in which they were displayed to the client in the final form.
After making payments, a form is displayed with the results and details of all payments made. Next to each successful payment there is a “Print” button to print a receipt. If all payments are successful, one general message “Payments completed successfully” (green) is displayed. Payments for which an error occurred during the payment process are highlighted in red and there is no “Print” button. For unsuccessful payments, error messages (red) are displayed in the format “Name of saved payment: Message”.
When you subsequently use the “One-button payment” service, payments for which payment was made the previous time will be automatically selected in the form for selecting saved payments.
To edit the list of payments in the “One Button Payment” template, you must: on the Main page, select the “One Button Payment” section. In the list of saved templates that appears, you must select the one in which you want to delete or add the payment of interest. Next, click the “Edit” button and select the required payments with a checkmark. When finished, click the “Save” button.
To delete saved payments in the Internet banking system, you need to select a service provider in the Payments and Transfers section. In the proposed list of saved payments from this supplier, select the payment that you want to delete and click the “Delete” button. After which this payment will be removed from the “One-button payment” section.
Voluntary insurance against accidents and illnesses while traveling abroad
To conclude an agreement on “Voluntary insurance against accidents and illnesses while traveling abroad,” you must select the section “Payments and transfers” on the main page → menu “Insurance” → “Voluntary insurance against accidents and illnesses while traveling abroad.”
The procedure for concluding a contract consists of the following steps:
Step 1. Choosing a territory of stay
By default, in the “Contract Territory” table, the “Schengen Area Countries” option is selected, with the policyholder being able to select from the proposed options.
Step 2. Selecting an insurance option from the list of services
Step 3. Indication of the validity period, age and number of insured, contract currency, choice of contract amount
* The “Multiple departure” bird sets the duration of the trip (the duration of the contract) equal to a calendar year and the duration of the trip equal to 90 days.
The “Visa Insurance” checkbox adds 15 calendar days to the end date of the trip without changing the duration of the trip. No fee will be charged for this increase in the duration of the trip (duration of the contract).
Step 4. Preliminary calculation of the amount
Step 5. Preliminary calculation of the amount
Step 6. Entering data of insured persons
* The “Matches the policyholder” checkbox will allow you to fill in the data for the insured person with the policyholder data specified in the previous step. In this case, the data of the insured person will not be edited.
Step 7 Choosing a source of funds for an operation
Step 8 Offer page
Step 9 Payment page
Step 10 Payment result
On this page you can send the concluded insurance contract by email, send a check by email, view the insurance contract and view the payment receipt.
*Questions with pop-up windows
If you are unable to open a previously concluded insurance contract, the problem is most likely due to the fact that the settings of the browser you are using have blocked the ability to open pop-up windows. For example, the Chrome browser blocks pop-ups by default.
You can enable pop-up windows in your browser settings. For example, in the Chrome browser this can be done as follows:
You can also set permission to show pop-ups only to certain sites. For example, in the Chrome browser this can be done as follows:
Translations "Western Union"
1. To send a Western Union money transfer in the Internet Banking system, you must select the “Payments and Transfers” section on the main page → the “Western Union Transfers” menu → Send a transfer. Read the terms and conditions for the provision of the Western Union money transfer service, at the end of which put your consent (tick) - I have read and agree with the terms and conditions for the provision of the service for transferring funds to Western Union → click the “Continue” button.
Before starting to process a money transfer, make sure that the “Sender’s phone number” field is filled in and confirm that the personal data registered with the Bank is correct and up-to-date. If there are changes or errors in personal data, you need to contact the Bank institution where the card account maintenance agreement was drawn up to make changes. If all the data is correct, put two consents: “I agree with the data provided” and “I agree to the processing of personal data” → click the “Continue” button.
If the transfer is sent for the first time, you must select New recipient, click the “Continue” button; when sending the transfer again, you must select the recipient from the list, click the “Continue” button and enter the following data:
Money transfer service:
You can use the Urgent transfer service, funds for which will be available for payment a few minutes after sending.
If you send US dollars to neighboring countries (Russian Federation, Ukraine, Azerbaijan, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Uzbekistan) or Russian rubles to the Russian Federation, you can use the 12-hour Transfer service. In this case, the transfer will be available for payment 12 hours after it is sent.
The maximum transfer amount within the 12 hour Transfer tariff is:
Click the “Continue” button.
Select the source of funds for the operation (select the card account from which the transfer amount will be debited) → read the amount of the transfer fee and the total amount for sending the transfer, click the “Continue” button → read the Terms of payment of the transfer in the transfer destination country, click the button "Continue".
In the window that opens, you must check the correctness of the entered transfer data and agree “I have read and agree with the terms of provision of the Western Union money transfer service and the features of payment of the transfer in the destination country. I hereby confirm that all the above information is correct” → click the “Submit Transfer” button → click the “Print” button → “Finish”.
The transfer was sent successfully. The first line contains the transfer control number, which must be communicated to the recipient. (Additionally, the recipient must inform the country of sending, full name of the sender, amount and currency of the transfer).
Tariffs for sending money transfers abroad using the Western Union system can be found here.
Attention!
We draw your attention to maintaining security - only the sender and recipient of the transfer should know about the transfer details.
2. To pay out a Western Union money transfer in the Internet Banking system, you must select the section “Payments and Transfers” → “Western Union Transfers” →Payment of Transfer on the main page. Read the terms of provision of the Western Union money transfer service, check the box - I have read and agree with the terms of provision of the service for transferring funds to Western Union → click the “Continue” button.
In the window that opens, you need to check the correctness of the entered data and click the “Continue” button → Select the card account to which the transfer amount will be credited, indicate the consent “I agree with the data provided” → click the “Continue” button. In the window that opens, you need to check the correctness of the entered data and click the “Pay transfer” button → “Print” → “Finish”.
3. To view the status of a money transfer (paid/unpaid) via the Western Union system in the “Internet banking” system, on the main page, select the “Payments and Transfers” section → “Western Union Transfer” → View the transfer status → click the “Continue” button » →dial the Transfer Control Number and select the Transfer Send Currency→click the “Continue” button →Print →Finish.
4. To return a transfer via the Western Union system in the Internet Banking system, you must select the “Payments and Transfers” section → “Western Union Transfers” → Transfer Revocation → “Continue” on the main page, dial the Transfer Control Number and select the Transfer Send Currency → “Continue”, select the card account to which the transfer amount will be returned.
Check the details of the transfer that will be returned, in the Comment field indicate the reason for the return → click the “Continue” button (check the transfer details, get acquainted with the conversion rate at which the amount will be recalculated if the card account currency differs from the transfer currency) → “ Return translation" → "Print" → "Done".
Attention!
To return a sent transfer, you can use the Transfer Revocation service, provided that the transfer has not yet been paid in the destination country. In this menu, only the main amount of the transfer is returned without refunding the fee (commission) for the transfer.
If for any reason you apply for a refund of the fee (commission) for the transfer, you need to apply with an identification document to the nearest Western Union point of JSC JSB Belarusbank, in which you will need to write an application to the customer service center Western Union company.
5. To change the Western Union transfer data in the Internet Banking system, you must select the “Payments and Transfers” section → “Western Union Transfers” →Change transfer data on the main page, click “Continue” →Transfer Control Number and select Currency sending the transfer, click “Continue”.
Check the transfer data to which changes will be made → click the “Continue” button.
Enter new (correct) recipient data: New recipient's last name and New recipient's first name, click "Continue".
If it is necessary to add the recipient's middle name, in the "New recipient name" field after the name, the recipient's middle name is indicated separated by a space.
Check the transfer data, including the Recipient's Last Name and the Recipient's First Name before making changes, as well as the New Recipient's Last Name and the New Recipient's First Name → click the “Change” button → click the “Print” button → click the “Finish” button.
Attention!
The service “Changing transfer data” involves a change in the full name. recipient. No other changes are permitted. There is no additional fee for making changes to the transfer details.
Procedure for registering a 3-D Secure password using the Internet banking system
To register a 3-D Secure password, you need to select the section “Accounts with a card” or “Accounts” → “Accounts with a card” → “Application for issuing cards/Additional services” → “3-D Secure password” → “Registration” on the main page " Next, select the card that needs to be registered in the 3-D Secure system and click “Continue”.
Registration/cancellation of SMS banking service
To register the SMS banking service, you need to select the section “Accounts” → “Accounts with a card” → “Applications for cards/Additional services” → “Services” → “SMS banking” → “Registration”. If you agree to the terms of the agreement, you must confirm by clicking the “Agree” button. Next, you should select the card for which the SMS banking service is issued, fill in the appropriate fields and click “Continue”. In the window that opens, you need to check the correctness of the entered data and click “Continue”.
If you no longer wish to use the SMS banking service, you must cancel the service in the “Internet banking” system in the section “Accounts with a card” or “Accounts” → “Accounts with a card” → “Application for issuing cards/Additional services” → “SMS banking” → “Cancel registration”.
The procedure for connecting/deactivating the service for receiving an account statement by email (e-mail)
Changing the code word
To change the code word, you need to contact any bank institution with an identification document.
Changing the password in the Internet banking system
To change your password, you need to select the menu item “My Profile” → “Change Password”. In the dialog box that opens, fill in the appropriate fields and click the “Change Password” button.
Changing your password at a bank institution
To change the password, you must contact any bank institution with an identification document and fill out an application to generate a new (change) password. When a new password is generated at the bank institution, the user is automatically unblocked.
Password requirements:The procedure for blocking/unblocking cards using the Internet banking system
To block/unblock, you need to select “Account No. ХХХХХХХХХХХ” in the list of your accounts → “Card” that you want to block/unblock, in the “Operations” section, opposite the card number, select the required “Block/Unblock” service.
The unblocking procedure does not apply to cards blocked due to incorrect PIN code entry at ATMs/kiosks three times, as well as if the card was blocked by the client by telephone call to the bank processing center.
Editing client contact information
To edit contact information, you need to select the menu item “My Profile” → “Personal Information” → “Change Information” on the main page. In the dialog box that opens, you can edit contact information (phone numbers, email address). Next, click the “Save” button.
Activation of the “Unlock by SMS” service
To activate the ability to unlock an account via SMS, you must select the menu item “My Profile” → “Personal Data” → “Change Data”. In the dialog box that opens, specify the desired mobile phone number, telecom operator (MTS, A1, Life) and select the “Use mobile phone to unlock” option. Next, click the “Save” button.
Exiting the Internet banking system
To exit the Internet banking system, we recommend using the “Exit” menu item. If you are inactive for 10 minutes (not working in the system), you are automatically logged out of the system.
Problems and questions when working in the Internet banking system
Lost code card
If you lose your code card or receive information about the codes by other persons (hereinafter referred to as loss), you must immediately inform the bank by phone. To block your account by phone 147 (on weekdays from 8:30 to 20:00, on weekends from 09:00 to 16:00, except holidays) You must tell the bank employee the code word you specified during registration).
If the code card is lost or worn out and you do not have the activated ability to log into the Internet banking system using a one-time SMS code, you can contact any bank institution with an identification document to activate login using a one-time SMS code .
Error when entering password
If you make a mistake THREE times when entering your password or session key, access to the service is automatically blocked.
Attention!
If the blocking occurred as a result of three times incorrect entry of authorization data, you can use unlocking via SMS or request unblocking from the Contact Center operator by phone 147 , on weekdays from 8:30 to 20:00, on weekends from 09:00 to 16:00 (except holidays). You must tell the bank employee your last name, first name, patronymic, user name and code word you specified when registering in the application form.
Attention!
Blocking/unblocking as a result of three times incorrect entry of authorization data in the system is possible if the client indicates in the “Online Consulting” service that the code word specified during registration in the application form, last name, first name, patronymic, and user name are fully consistent.
Unlocking the system via SMS
When an account is blocked, a code (contains Latin letters (lowercase and uppercase) and numbers) will be sent to the specified mobile phone number when activating the “Unblock by SMS” service, which must be entered after correctly entering the authorization data.
To unlock your account, you need to follow the link located under the form for entering authorization data, to the “Unlock by SMS” section and fill in all the fields in the dialog box that opens (“Login”, “Password”, “Code from code card”, “Code from SMS sent to your phone") and click the "Unblock via SMS" button.
If the code sent to your phone was not received or was lost, then you need to go to the “Unlock by SMS” section and in the dialog box that opens, fill in the fields “Login”, “Password”, “Code from code card” and click the “Repeat” button SMS." You will be resent the unlock code via SMS.
You can request a code to unlock SMS no more than 3 times in a row.
If the user is blocked 3 times, if there is no successful login between blockings, unblocking via SMS is impossible. In this case, you can use the “Forgot your password?” service. (password change with automatic unlocking) or come to any bank institution and fill out an application to unlock the client in the Internet banking system. You must have an identification document with you.
Unlocking in the system after 3 times blocking
In the case of a user being blocked in the system 3 times, provided there is no successful login between blockings, you can use the “Forgot your password?” service. (password change with automatic unlocking) or you need to go to any bank institution and fill out an application to unlock the client in the system. You must have an identification document with you.
Forgot your password
If you have forgotten your password, you must use the “Forgot your password?” service. (password change with automatic unlocking) or contact any bank institution where you connect to the system and write an application to generate a new password. You must have an identification document with you.
“Forgot your password?” service (password change with automatic unlocking)
To change your password, you must enter your login and follow the link located under the form for entering authorization data to the “Forgot your password?” section. In the dialog box that opens, enter the code from the SMS sent to your phone, fill in all the necessary data and change the password.
This service can be used if a user is blocked from the system. When you change your password, your account is automatically unlocked.
Forgot your username (login) and/or code word
If you have forgotten your username (login), as well as the case in which it was entered (capital/small letters), call 147 (on weekdays 8:30-20:00, on weekends from 09:00 to 16:00, except holidays ) and provide your identification information:
If you have forgotten the code word, you can clarify it by contacting the Bank office with your identification document.
Attention!
The Internet banking system does not provide for changing the user name (login).
Change of first and last name
To change your full name, you need to personally contact a bank institution and fill out a corresponding application, presenting an identification document and a document confirming the legality of the change in last name and (or) first name.
When receiving the card, you are required to check the correct spelling first and last name on the card (the first and last name on the card must match the first and last name on the identity document). In case of an error, the card must be reissued.
Attention!
If the first and last names on the card do not match the first and last names on the identity document, this card cannot be activated in the Internet banking system and a message is displayed "Authentication failed"
Confirmation of transactions made in the Internet banking system
If it is necessary for the bank to confirm a transaction made through the Internet banking system, you need to contact the bank institution at the place where the card was opened and the account was maintained. You must have an identification document with you.
Please note that the service is paid. The commission fee for this operation is determined by the collection of remunerations for other operations performed by JSC "JSSB Belarusbank" (clause 2.3.1.4, https://belarusbank.by/ru/deyatelnost/10373/15058)
Consultations
On working with the Internet banking system and issues of blocking/unblocking in the Internet banking system
by phone 147
on weekdays from 8:30 to 20:00
on weekends 09:00 to 16:00 except holidays
For calls from outside the Republic of Belarus by phone +375 17 218 84 31
M-banking of Belarusbank is a service intended for bank clients in which they can carry out various active operations. M-banking works regardless of the client’s location, so holders of Belarusbank plastic cards can freely use a special application for performing various payment transactions.
Banking app available for the following OS:
Before you start using the banking application, you must activate your Belarusbank card using standard methods. You can find out how much it costs to use the application during direct registration or from bank employees. Belarusbank's mobile banking service works both via SMS and through an installed application.
What is M-belarusbank? Represents mobile service, developed by Mobikon-Media LLC. The application works via the Internet and allows you to perform usual banking transactions at any convenient time. A banking program has been designed to work with clients, which are plastic holders from Belarusbank, Belagroprombank, BPS-Sberbank.
To connect to the login, you need to use a valid password, which the system will automatically recognize by phone number.
Banking opportunities from Belarusbank:
How to register a card in Internet banking? There are three ways to do this:
Has banking Belarusbank some restrictions for minimum and maximum amounts during the following transactions:
There are also restrictions on some ongoing operations banking:
M banking can be used by:
Clients who are not connected to the Belarusbank system are faced with a limited range of operations, but they are performed completely safely and simply.
How to use banking video will tell you everything important details and will help even an inexperienced user understand the banking system of Bank Belarus.
To install the Belarusbank banking application on your phone, you need to check the device’s compliance certain technical requirements.
According to the software, the smartphone must have Android version from 2.3, and iOS from 7.0. As a communication channel you can choose internet connection or sms.
You can also choose a banking application for your computer, and in order to have full management of plastic cards, you need to log into an existing account.
How to connect Belarusbank banking? This can be done using a computer or a standard banking service point. Connecting in a few steps with confirmation of your phone number and your personal data.
If the client I have an opportunity If you contact the bank to connect to mobile banking, you can choose this method.
At the Belarusbank branch you will need to fill out an application and indicate all the data, so you cannot do without presenting documents. The service is suitable for unsure users and is provided free of charge.
The complete banking package with all necessary services opens in the application, and activation can be carried out using an ATM. How to activate?
You need to select a section Belarusbank SMS banking and follow the prompts at the ATM, which will generate a password code.
Regardless of what package you have, you can connect via the Internet. But it is not always possible to do this on the first try, so it is advisable to stick to general management:
Card activation
Removing a card
Card activation in progress normally, and its addition and use is carried out in a special application.
Given the different tariffs of mobile operators, the cost of using banking is not the same for all customers.
If you are already an SMS banking user, but do not use an outdated password, then you can access the system again to generate a new code and reinstall the application.
Every client of Belarusbank can connect to banking in order to receive information about exchange rates, bank news, discounts or use the necessary services in one click, which are popular in everyday life. When using this or that service, pop-up Useful tips(information that allows you to use the banking service usefully and safely).
Mobile banking login:
Once you have decided to download and install the Belarusbank banking application, a simple interface opens.
It consists of three sections, in which you can perform the following operations:
Services
Operations
Settings
You can find out your banking password by using an ATM or information kiosk, which provides information on a check. To add a card in the application, you will need to activate it in everyday life. Banking allows you to install all packages on your mobile phone and make payments for the required services without queues.
M Belarusbank is a mobile banking service that will be useful to cardholders of any banks in the Republic of Belarus.
We invite you to familiarize yourself with the basic functionality of M Belarusbank:
Banking M Belarusbank, in addition to basic functions, offers a number of interesting features. For example, it allows authorization in the absence of an Internet connection. Such authorization is possible using a special access key generated by the user in advance, or using a fingerprint. The latter option is exclusively available to those running Android 6.0 or higher.
Another interesting feature of Belarusbank is sending an SMS request to execute the necessary commands (checking an account, transferring funds, etc.). This method charges an additional fee according to the operator's tariffs, so it is rational to use it only if there is no connection to the network.
This application can be used by clients of almost all Belarusian banks. To access M Belarusbank you will have to register in Internet banking or in an information kiosk. After registration, you will receive a special code that you will need to enter when you first launch the application.
Instructions
to connect the client to the M-Banking system
To connect to the M-Banking service you must:
Be a holder of a bank plastic card;
Pre-register the SMS-Banking service in the information kiosk of JSC JSB Belarusbank (receive the Password (five characters) for access to the SMS-banking service on a check or in an SMS message after registration);
Connect to a mobile Internet service from your telecom operator and configure your phone to work on the Internet:
for MTS subscribers, help from the Contact Center at 0890 (toll-free number for MTS subscribers);
for Velcom subscribers, assistance from the Contact Center at 411 (toll-free number for Velcom subscribers);
for life:) subscribers, assistance from the Contact Center at 909 (toll-free number for life:) subscribers);
Installing the M applicationBelarusbank
STEP 1
Using your phone's built-in browser, follow the link (URL): m-bank.by
Note: Do not use an additional installed browser. For example: Opera mini.
STEP 2
Following the instructions of the Connection Wizard, install and save the M-Belarusbank application to your phone:
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1. Select a bank: |
2. Read the terms, tariffs, text of the license agreement... |
3. Select an item "Connection (Installation)" |
4. Select the client’s telecom operator |
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5.Do one of the following: |
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5 a. When the phone model is displayed at the top of the screen, download the application using the first link; if the phone reports an error, then install the application using the second link. |
5 b. When "Windows" appears at the top of the screenMobile 5.0/6.0", download the application according to the size (resolution) of the phone screen. |
5s. If the phone is not detected, download the application according to the platform and screen size (resolution) of the phone. |
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STEP 3
Reboot the phone (turn it off and then on).
Registration of application M-Belarusbank
and obtaining access rights to the M-Banking service
STEP 1
Launch the previously downloaded and saved M-Belarusbank application.
Note: All phone questions during startup (about permission to receive and send SMS messages, autostart, access to the Internet) must be answered with a permitting answer.
To activate the application, you must register it. An unregistered application will run in demo mode. In demo mode, you can familiarize yourself with the functionality of the M-Banking service.
STEP 2
Follow the instructions to register the application:
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Go with menuto section "Settings"- "Options". After this you will be asked to register. |
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After reading the license agreement, in the fields "LOGIN PASSWORD" And "Repeat password" create and enter a personal (secret) password to enter the M-Belarusbank application (at least 5 characters), designed to protect against unauthorized access to the application. Note: P If you lose your password to log into the application, you will need to reinstall and re-register the application. Then you need to select a communication channel. In field "Link" choose a technology for transmitting requests for transactions to the bank: SMS messages or GPRS (mobile Internet) |
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STEP 3. |
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After selecting a communication channel, you need to proceed to registering a plastic card. At the first stage, come up with and type a “name” for the card. At the next stage in the field "SMS Banking Password" enter the SMS Banking password (5 characters) received when registering the SMS Banking service for this card in the information kiosk. |
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STEP 4. |
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Go to selecting a tariff package for the M-Banking service. In our example, this is the “Full” package. Confirm your choice, and the service registration data is sent for processing. After a few seconds the card is activated. Note: For clients connecting to M-Banking for the first time, the right to use the service within the first 30 calendar days(for tariff packages “Economy”, “Basic” and “Full”) is provided free of charge. |
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Note: In case of successful registration, the client receives the right to use the M-Banking service. If the result is unsuccessful, you must repeat the registration procedure after eliminating the causes of the error.
If desired, you can register several cards in the M-Banking system, and each plastic card must be registered in SMS banking. When activating the second and subsequent plastic cards in the service (the procedure is similar to activating the first card), a discount is provided on the tariff package selected for these cards (except for the “One-time” package) according to the tariffs for the right to use the M-Banking system.
M-Banking support service:
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375-29-6028000 (Velcom), 375-33-6028000 (MTC), 375-25-9028000 (life:)). Postal email address: [email protected] instructions By ... services SMS- banking (For ... "SMS informing"DocumentBranch or subsidiary carrying out connection Client To Service and operations By management Service described in these Rules. ... carries out necessary changes following instructions in ISBB screen forms. State change Services carried out after... Analysis of existing information technologies in the Russian banking sector and their role in the development of banking operationsDocument... By making electronic payments. Internet using For service clients...Homelink. Connection such "... systems"Internet Bank" and "Bank- client" Internet- banking is additional service... features, necessary take into account the specifics... Conditions for servicing bank accounts of legal entities and individual entrepreneurs in OJSC Belagroprombank Chapter 1 general provisionsDocumentProvided Client documents; failure to submit Client documents, necessary For identification Client ... systems"Mobile (SMS) banking For ... services On account By accounting for overdue commission income. 39. When connection to the package services Client ... |
Registration and operation of the application without the Internet is not possible on mobile devices with the iOS and Windows Phone operating systems.
On devices with the Android operating system (in applications below version 3.7.4.):
If the SMS with the code has not arrived within 5 minutes, then you need to make sure that the “Phone number” and “Operator” fields are filled out correctly. Reboot the phone and re-request the registration code. If you still haven’t received an SMS with the registration code, contact your mobile operator about the non-delivery of the SMS.
The code is valid for 5 minutes; if the SMS with the registration code arrives later, you need to click the “Repeat request” button, check the phone number again and click “Next”.
The error is specific to the Nokia Lumia mobile device. If it occurs, you need to perform the following actions:
PAfter registration, click on the "Add Now" button.
Click on the add card button in the lower right corner.
Press the "Menu" button in the upper left corner on the main screen of the application and go to the "Maps" section. Next, click on the “+” button in the lower right corner.
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Ways to add a card |
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According to bank card data |
By SMS banking password |
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For cards of JSC "ASB Belarusbank": |
It is possible to add cards using this method:
or:
Register3D-Secure passwordWHOCanV ANDInternet banking JSC "ASB"Belarusbank»
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SMS banking phone number toregisteredapplicationse (« About the application»). |
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For cards from other banks: |
SMS bankingmust be registered for the samephone number toregisteredapplicationse (can be viewed in the section« About the application»). |
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After filling out the form for adding a card, click on the “Next” button, select the required package and click on the “Activate package” button.
Enabling package auto-renewal is available:
Auto-renewal is available for Full, Basic and Economy packages.
To enable package auto-renewal, you need to add a card or renew the current package on a card with the package auto-renewal feature enabled.
To turn off auto-renewal of a package on a card, you need to activate the package with the “Auto-renew package” option turned off.
Also, auto-renewal of the package is automatically disabled when you remove the card from the application.
ATTENTION!WHEN YOU DELETE THE APPLICATION, AUTOMATIC RENEWAL OF THE PACKAGE IS NOT DISABLED!
"Failed. Cardholder failed authentication."
An error occurs when adding a card using bank card data and means that a 3D-Secure password is not registered for the card. For Belarusbank cards, it is possible to register a 3D-Secure password in the Internet banking system and add the card to the application using it. Or choose another method of adding a card - SMS banking password, having previously received the password in the bank's information kiosk or Internet banking system (only for Belarusbank cards).
"The 3D-Secure password has not been confirmed. Please add the card again."
An error occurs when adding a card using bank card details. Indicates that the operation time has expired (the time for entering the 3D-Secure password has expired).
“Connect SMS banking in the information kiosk or Internet banking of Belarusbank and activate the card in the M-Banking application with the SMS banking password. »
An attempt is made to activate the card using the bank card data. At the same time, the user does not have a 3d-secure password registered and the phone number to which the application is registered does not match the phone number that was specified when registering the card at the bank. The user will be able to add a card ONLY using the SMS banking password.
"There is no access to the SMS banking service. Register at the Belarusbank information kiosk and activate the card in the M-Banking application."
The SMS banking service is not registered on the phone number specified when registering the application. To add a card, you need to register SMS banking in the information kiosk or in the Internet banking system (only for Belarusbank cards).
This error occurs in two situations:
On the card image, click on the "Activation" button
It is impossible to recover the password. In the information kiosk or Internet banking (for Belarusbank cards), you need to cancel the old SMS banking registration and register this service again.
The error occurs when activating the "Basic" or "Full" package. These packages are available only for Belarusbank cards.
Set the current date and time on your mobile device and re-enter the application.
Adding subsequent cards to the application is identical to the procedure for adding the first card (the bank can set restrictions on the maximum number of cards). When adding cards using an SMS banking password, SMS banking registration must be carried out using the phone number to which the application was registered. The phone number to which the application was registered can be viewed in the “About the application” section).
To receive a discount on the second and subsequent cards, at least one card must be paid for at the full cost of the package.
Go to the "Maps" section, then go to edit mode (pencil icon) and select the required map. On the map editing form, click on the "Delete selected map" button.
If the package is changed to a package with a higher cost, the full cost of the package is written off and the package is reactivated for 30 days.
When adding a card with the same package, if the validity period of the package has not yet expired, funds will not be debited again.
When changing a card, you need to add it again and activate the service package (see clause 2.1).
This notification channel is available for mobile devices with the Android operating system in applications below version 3.7.4. As of version 3.7.4, this notification channel is no longer available for Android devices).
In the application, select "Settings" - "Alert Channel" - select the desired channel and click the "Save" button.
You need to check the version of the client application (section “About the application” in the navigation menu). The SMS notification channel is no longer available starting from version 3.7.4 of the application for Android phones. Therefore, if the user has application version 3.7.4 or higher, then this notification channel will not be available to him. He can use either the Internet or SMS notification channel.
Alerts are received based on cards that are added to the application. If you use a card that has not been added to the application (for example, a client has two cards for one account, one is added to the application, but uses the other to pay), notifications about expense transactions will not be received.
You should try rebooting the mobile device, changing the settings of the mobile device, including installed software (power saving mode, antivirus programs, applications that optimize the operation of the mobile device, etc.), which may prevent the display of targeted alerts. If the recommended actions do not solve the problem, it is possible to contact your cellular operator for advice (when contacting a cellular operator to receive correct advice, you must indicate the phone number from which the sending is made - Mbank).
For Huawei p8, y7 models:
Settings – Notifications and status bar – Notification manager – M-Belarusbank – enable banners, activate priority.
Settings – Battery – Disable applications after screen is locked (or something similar) – deactivate the option for the application.
For Huawei p9 models:
Settings – Notifications and status bar – M-Belarusbank – activate all fields.
Settings – Applications – M-Belarusbank – Battery – deactivate the option for the application.
For versions below Android 5:
Settings – Protected applications – Mark the M-Belarusbank application as protected.
Energy Saving – Activate the energy saving mode “Smart”.
For Android versions 7.8:
Settings – Applications and notifications – Notification manager – M-Belarusbank – activate all switches, set “Notifications on the lock screen” – “Display”.
The SMS notification alert channel is available for mobile devices with the Android operating system in applications below version 3.7.4.
In the standard "Security" application (or in the phone Settings), select the "Permissions" section, then go to the "Autostart" menu and activate the options for the M-Belarusbank application, go to the "Other permissions" menu, select the M-Belarusbank application, activate all options.
The SMS notification alert channel is available for mobile devices with the Android operating system in applications below version 3.7.4.
In the mobile device settings you need to do the following:
For versions below Android 5.6:
Settings – Sounds and notifications – Application notifications – M-Belarusbank – activate priority.
For Android versions 7, 8:
Settings – Notifications – activate the option for the M-Belarusbank application.
Settings – Notifications – In the upper right corner, the “Advanced” button – M-Belarusbank – activate “Allow notifications”, set the priority, deactivate “Show without sound”, on the lock screen activate the “Show contents” option.
The SMS notification alert channel is available for mobile devices with the Android operating system in applications below version 3.7.4.
In the standard "Security" application, you need to perform the following actions:
The SMS notification alert channel is available for mobile devices with the Android operating system in applications below version 3.7.4.
If your mobile device is connected to the Internet, you need to do the following in its settings:
“Settings” – “Applications” – “M-Belarusbank” – “Notifications” – activate all options – select “Banner”.
The ability to carry out operations without using the Internet (via SMS communication channel) is available in the application (for mobile devices with the Android operating system in applications below version 3.7.4) and is carried out as follows. If you disconnect your mobile device from the Internet and click on any button that causes a request to be sent (for example, “Pay” or update your card balance), a pop-up window will appear prompting you to send the request via SMS.
No. Mobile devices without a GSM module, including mobile devices with the listed operating systems, can operate (transmit requests/data) exclusively over the Internet.
To search for a payment, you need to go to the "Payments and Transfers" section, click on the ERIP search button in the upper right corner of the screen (represented as a - icon), select the search criterion (Name of service, recipient's UNP, Service Code), enter data and make search. Find the one you need in the suggested search results and go to the payment form.
The list of ERIP payments is generated online and is available only if you have a mobile device connected to the Internet.
This option is not available.
If the user selects a service when making a payment (for example, MTS - selects “By phone number”) and is thrown to the main screen of the application, this means that the “Do not save actions” mode is activated in the mobile device settings.
To disable this mode, you need to go to “Settings” – “For Developers” – “Do not save options” (either “Do not save actions” or “Destroy windows”) - deactivate the mode). Then make the payment again.
Via the "M-Belarusbank" application (For Android versions above 3.2, for all iOS versions):
To do this, you need to go to the application, select the section "Payments and transfers" - "Payment by QR code" - point your smartphone camera at the QR code (the QR code is read automatically) - on the payment form, if necessary, enter additional data (meter readings, amount, etc.) and click the "Pay" button.
Through a third-party application that can read the QR code (for all versions of Android and iOS):
To do this, you need to open any third-party application that can read the QR code (for example, “Lightning QR scanner” or “QR and barcode scanner”, etc.) and scan the QR code. After which the application will display a link through which payment is available. This link can be opened using the M-Belarusbank application, for which the user must select the M-Belarusbank application from the provided list of possible applications and log in. After authorization and processing of the read QR code, a payment form will open, where, if necessary, you will need to enter additional data (meter readings, amount, etc.) and click the “Pay” button.
To go to deposits, click on the “My Finances” section, available in the navigation menu or under the card on the main screen, and select the “Deposits” tab.
The balance of funds on deposit accounts is displayed in the application exclusively on the deposit account card.
The search for deposit accounts in the application is carried out using the personal passport number of the Belarusbank card holder added to the application. In this connection, only residents of the Republic of Belarus can view deposit accounts in the application.
The list of deposit accounts becomes available approximately 5 minutes after adding a card and activating the package.
The replenishment operation is available in “Payments and Transfers”.
In the application you can top up:
Yes, you can open a deposit. To do this, go to the “My Finances” section, select the “Deposits” tab and click on the [Open deposit] button at the bottom of the screen. Select the required deposit to open, !carefully read the terms of the contract!, enter the minimum amount to open a deposit and click on the final button [Open].
ONLY an online deposit can be closed in the application.
To close a deposit you need:
To go to “Accounts”, click on the “My Finances” section, available in the navigation menu or under the card on the main screen.
The "Accounts" section contains the user's open card accounts with OJSC "JSSB Belarusbank".
In the card account details you can see the card account balance, account number, account IBAN, overdraft amount and cards linked to the account.
Cards linked to an account are a list of cards linked to this account and added to the application, as well as an element indicating that there are cards linked to this account, but not added to the application. If there are no such cards, then the element is not displayed.
The account balance is formed without taking into account overdraft and funds blocked on cards. The card account balance is updated once a day after the closing of the banking business day.
To open an account in the application, you need to go to the “My Finances” section and click on the corresponding “Open Account” button. This will open the “Request for Card Issue” form, because a new card account is created for the new card. To successfully open an account, at least one Belarusbank card must already be added to the application.
To order a statement by e-mail, you need to go to the "Services" section - "Statement by e-mail" - if necessary, specify the e-mail address (other requested data) - click "Request" (The account statement for the month is received on a monthly basis once a month, other statements within a few minutes after ordering).
Using the "Card check to e-mail" service, it is possible to order a check by e-mail about a transaction performed in the application using its number or checks for transactions for a period of no more than half a year (checks are received by e-mail within a few minutes after the order ).
After reinstalling the application, you need to add the card to the application and activate the package for it, then go to the "Services" section - "Extract by e-mail" - if necessary, specify the e-mail address (other requested data) - click "Request" (Extract the monthly bill is received on a monthly basis once a month, other statements within a few minutes after ordering).
You can register a 3d-secure password only with a card that has already been added to the application. To register a 3D-Secure password, you need to go to the “Services” section – “3D-Secure Password” – “Registration” - select the type of 3d-secure password - enter the requested data - click “Registration”.
Types of 3d-secure password:
You need to connect your mobile device to the Internet.
You need to make sure that the mobile device is connected to the Internet and the connection is stable (For example, by accessing the Internet through a browser. If the search is unsuccessful, this means that the mobile device is not connected to the Internet. Therefore, you need to connect your mobile devices to the Internet.).
If your mobile device is connected to the Internet and the connection is stable, but an error still occurs in the application, then it is recommended:
For Xiaomi mobile device:
It is necessary to deactivate the operation restriction mode of the M-Belarusbank application on the Internet. To do this, you need to do the following in the mobile device settings:
Go to the standard application "Security" - "Traffic" - "Data Transfer" - activate Wi-Fi and 3G/4G modes for the M-Belarusbank application.
For Android mobile device:
Disconnect your mobile device from the Internet and perform an operation in the application via SMS (i.e., when attempting to perform an operation, an Internet connection error will be displayed with the ability to perform the operation via SMS). The successful status of the operation will confirm the problem of connecting the mobile device to the Internet. Therefore, you need to check your positive balance; you can check the information with your mobile operator)
It is necessary to clarify whether the M-Belarusbank application was installed on any other mobile device or copied (restored) from a backup copy. In these cases, the application must be deleted and reinstalled by re-registering it, adding a card and activating the package (the application can only work correctly if installed from the application store, as well as on one device (the last one on which it was installed).
The card used to make the request is blocked. On the added card in the application, you can view the last 4 digits of the card number, and then contact the 24-hour customer service to unblock it by calling +375 17 299 25 25.
This error occurs when repaying a loan using outdated details. In this case, to clarify the current details, you can contact the bank institution at the place where the loan was issued or the bank’s Contact Center by phone 147.
It is possible that the card is partially blocked (for example, the PIN code was never entered). The exact cause of the error can be clarified in the customer service service of OJSC Bank Processing Center by number +375 17 299 25 25 .
To go to the application settings, on the main screen, click the button with three lines in the upper left corner and select the “Settings” section.
In the application settings, in the "Enter e-mail" field, enter a new address. The new address value will be applied automatically after exiting the settings.
PIN code is an alternative entrance to the application. Access to the application using a PIN code is possible if the mobile device is connected to the Internet. If there is no access to the Internet or the connection is unstable (weak signal), then you can enter the application using an access key or using a fingerprint (if your mobile device supports this function). The number of unsuccessful attempts to enter the PIN code is 3; when entering the application by PIN code is blocked, other login methods are not blocked.
Fingerprint is an alternative entrance to the application. The functionality of the mobile device is responsible for the correct operation of fingerprint recognition in the application. If fingerprints are not entered in the mobile device settings or device unlocking is disabled, fingerprint recognition in the application will also not work.
The number of unsuccessful login attempts using a fingerprint is 4-5 (depending on the mobile device); when logging into an application using a fingerprint is blocked, other login methods are not blocked.
