Bank cards have firmly entered the life of almost every Belarusian. The state promotes a gradual transition exclusively to non-cash payments. Therefore, one way or another, everyone is faced with various nuances of using cards. the site was made for you detailed instructions for all occasions.
What to do if the card is lost/stolen?
If you can't find your card and think you may have lost it, the first step is to block it. If you remember the number for emergency blocking, which is indicated on the back of the card, dial it. If not, contact the hotline of the bank that services the card. Customer support is available 24/7, so call as soon as you notice a loss.
After the card is blocked, your money is safe. You need to visit the office of your bank and apply for putting the card on the "stop list".
Important: the bank is responsible for the funds on the account only from the moment of a written request for inclusion in the "stop list".
What to do if the card is found, and you have already blocked it?
If the card has already been found, and you managed to contact the bank and block your account, you need to dial the emergency number on the back of the card and report the find. Then you need to contact your bank with a request to unblock the card.
Important: be prepared for the fact that you will have to provide personal information: last name, first name, patronymic and the code word that you indicated when receiving the card at the bank.
What should I do if an ATM or other device "chewed" the card?
If an ATM or payment terminal “chewed” your card, you need to:
Double-check if the device is really unable to return the card (sometimes devices take some time to complete the operation). Click the "Cancel" button on the panel and wait for a while;
Dial the number indicated on the ATM or terminal. Report that the device does not issue your card back;
Call the hotline of your bank and block the card;
Apply to the bank with an application for reissuing the card;
To receive cash from the card, you will need to write an application to the bank, then the funds will be issued in cash.
What to do if you find someone else's card?
If you find someone else's bank card, pay attention to which bank it is serviced by. And take it to the nearest branch of this bank. On the back of the card you can find the address of the bank branch where you should return the card - if you have time and desire, deliver the card there.
Important: in no case do not post on the Internet or otherwise disclose the owner's data indicated on the card (this also applies to the photo of the card). Do not try to withdraw funds from the card or pay it in a store - it is relatively easy for law enforcement officers to establish the place and the person who used the card for the last time.
Do I need to change the card if the last name or first name has changed?
If your surname or name in your passport has changed, you need to contact the bank and order the production of a duplicate card with updated data. The application will need to indicate the already updated (changed) information.
Do I need to hand over the card to cashiers, vendors, etc.?
The seller, the waiter, and so on - only your decision. Usually, according to the instructions, cashiers and sellers are trained to independently perform operations with customer cards. However, there are more and more contactless cards, with the help of which you can pay on your own, without even swiping the card through the terminal.
There is no explicit obligation to hand over your card to third parties for transactions, so you have the right to refuse to hand over your card in the store. If there are any problems with the staff, you should contact the administrator of the trading floor.
What to do if money is missing from the card?
If you notice that with bank card If you lost an amount of money that you did not withdraw or spend, you need to contact the hotline of your bank and block the card. Then you should apply with a statement to law enforcement agencies at the place of residence, since the bank does not deal with such investigations.
A list of places where you have recently paid with a card should be attached to the application to the police - a complete list can be requested from the bank. If the attacker is found, then the money on the card will be possible to return. But be prepared for the fact that this will not be a quick procedure - you will have to wait for the results of the court.
What to do if the ATM gave you the wrong amount that you requested?
If, when withdrawing cash, you received the wrong amount that you requested, be sure to ask the device for a receipt for the transaction and verify the data in it. Save the check and contact your bank, report the incident, get the necessary instructions.
What to do if when shopping on the Internet they askPIN?
When making purchases on the Internet, never enter a PIN code. Stores and payment systems do not have the right to request such data. Choose another marketplace or cancel the purchase. Do not share your PIN with anyone.
What to do if you forgotCard PIN?
If you forgot your card PIN and did not save it anywhere, then you need to contact the bank where you opened the account. Lost PINs cannot be recovered, so you will be prompted to make a duplicate card.
Important: for production new card with a new PIN, it will take some time. It should be borne in mind that this is often a paid service.
What to do if you entered the wrong number three timesPIN?
If you enter an incorrect PIN three times, the card will be automatically blocked. To unlock it, you need to call the phone number indicated on the back of the card to the 24-hour customer support service.
To unlock, the operator can ask you for personal data: last name, first name, patronymic, home address, mobile phone, passport details and the place where the card was last used.
Important A: Some banks charge a fee to unlock the card after entering an incorrect PIN three times.
What should I do if the terminal does not read data from the card?
There can be many reasons why an ATM cannot perform a transaction with a card: from technical failures in the operation of the device to defects in the card itself (magnetic stripe, chip). If the operation fails, you should try to repeat the steps in another device. If in this case nothing happened, you need to call the hotline of your bank and report the problem. And then you need to write an application for the production of a duplicate card.
What to do if you damaged/broken the card?
If you have damaged or broken your card, you need to contact the bank with an application to reissue the card - this will take several days. Cash can be withdrawn from the bank account upon written application.
What to do if the card has expired?
If the card is about to expire or has already expired, you need to contact the bank where the account was opened and apply for a reissue of the card with an extended validity period.
Important: Banks charge a fee for updating cards.
What to do with cards that you no longer use?
If you no longer use the card and want to close the account, you should contact the bank where the account was opened with a request to return the card and withdraw the balance from the account. The plastic card itself must be returned to the bank branch.
In various situations, it may be necessary to urgently block or unblock the card. For customers of Belarusbank, there is an opportunity to do this very quickly.
If you suspect the loss of the card, you need to urgently block it, for this the most efficient way is to call.
During the blocking procedure, you will need to provide the specialist with your passport details and the code word on the card, after which it will be blocked.
For users who at the time of detection are not able to make a call, available additional features blocking:
Note! This function will be available only for those cards from which you connected these functions.
After you block the card, you need to contact the bank's representative office to apply for a card reissue.
For cards that are intended only for use on the territory of the country, it is possible to apply for re-issue only within 3 days. For international class cards within 7 days.
Note! Card re-issuance is paid, according to the tariffs for servicing your account.
If you accidentally entered the wrong PIN code when withdrawing funds through an ATM, then after 3 unsuccessful attempts your card will also be automatically blocked.
In order to unblock it, you need to contact the information desk of Belarusbank ASB. After passing the identification, you can re-enter the pin code.
Firstly, in no case should you lose confidence that the card is still at home, just lying and laughing, waiting for it to be found.Note! after unlocking, you have only one entry attempt, if the operation is not successful, the card will be blocked again and actions will need to be performed again.
However, immediately block 299-25-26
unlock 299-25-25 ).
However, immediately block your card by calling the processing center ( for Belarusbank cards, this is a phone call 299-25-26 ), where the card will be blocked by the client's last name and password.
If you find a card after it has been blocked by a call, then before using it you will need to unlock by a call to the same processing center ( for Belarusbank cards, a call to the phone number indicated on the card: 299-25-25 ).
If you are sure that the card is in an ATM or info-kiosk, and it’s not really in a hurry for you (that is, you can wait a month), then you just in a month, or maybe in a few weeks, you can call the branch where the card was issued and talk with an employee of the plastic card department about that the ATM / info-kiosk ate the card, and that you are waiting for it. As soon as the card appears at the branch, you can pick it up.
If you lost your card and a-a-absolutely not aware of where she is, then after blocking the card you will need to contact the branch where you received plastic card and write a statement about the loss of the card, as well as its reissue ( if you intend to use it in the future). Then you just wait for the branch to work, since it is he who will put your lost card on a hard stop list ( those. block it so that no one will ever be able to use it) and reissue. In normal mode, all these procedures, from writing an application by you to receiving a new card, can take from a week to ... ( How does a branch work?) At the same time, you will pay money to the bank for finding the card in the hard stop list and for reissuing a new one ( now total amount payments less than 17,000).
In the event that your card was stolen (you didn't lose it)! Then, when you go to the branch to write a statement, you carry a certificate from the police about the theft, and in this case the procedure described above is repeated, except that you do not pay anything.
With all this, it is worth considering that money from your account will not go anywhere if you blocked the card in time.
However, there are times when it is you who need those very hard-earned - tsat thousand rubles, which are now based on a card account. In this case, branch in which you opened an account) at your request will give you money from the account, provided that there are no active cards to the account ( those. they are all on a hard stop list).
Well, everything seems to be lost and reissued. If you have any questions please contact :)
P.S. And yet, the password is by no means a pin-code !!! The PIN code is a confirmation that the card is yours, and only you and no one else should know it!
