No one wants to use insurance in case of an accident. But since what is called an insured event has happened, it is possible and necessary to receive the due payment for the contributions paid earlier. At the CSG, you can now check the status of the payment case on a specially created online portal. Since it appeared relatively recently, you should figure out what and how it works.
Previously, while the client was waiting for payment from the insurance company, he was in the dark at what stage of the consideration and how much he was due. Now the situation has changed and every user with an Internet connection can get details of the status of the case for the payment of the sum insured by Rosgosstrakh.
Of course, a huge advantage is that the data is updated regularly and you can find out the latest information online from any device - PC, smartphone, tablet. This is convenient, because you do not need to wait long and tedious for an operator's response. hotline or visit the Rosgosstrakh office and wait in line there.
Important! It will take only a few minutes to check the status of the payment case on the CSG website.
It is important for all interested parties to have up-to-date information on the payment in a particular case. It is important to understand the algorithm of the insurance company's actions after receiving a request from a client, and it looks like this:
Important! Together with the rendered verdict, the client receives data regarding the case number and a payment order.
Details of the payment case can be obtained by contacting the hotline number. It should be understood that the operator does not give data on the amount of the payment, but only announces the status. The second option is to go to the site, but here the amounts are also not announced. Moreover, the data can be found out only after the set of submitted documents has been considered.
You can view the status on the website by the case number - this is very convenient, since all interested parties can familiarize themselves with the progress of the consideration. The resource will be especially useful for those:
In general, anyone can get details on the payment case in Rosgosstrakh individual interested in such information.
In order to receive data on the site, you need to enter certain details in the form, namely:
After that, the status and all available information on the case will be presented in a new window.
Important! AT individual cases are asked to provide additional documents that are necessary for calculating the payment.
Another option to find out such information on the Rosgosstrakh website is to visit the client's personal account. There, check the statuses without entering additional details. Of course, this option is available only to the owner of the policy, that is, the one who issued it.
Getting data on the status of a payment case is convenient. A person who expects to receive monetary compensation now does not need to spend a lot of time clarifying the result for it. All you need is to go to the site and after entering the minimum amount of data, get the result.
Friends, I continue a series of articles that describe step by step the process of registration and purchase of an electronic OSAGO policy on the websites of various insurance companies. Next in line is Rosgosstrakh, the most popular OSAGO insurance company in Russia. They recently updated the policy purchase interface, so I hope the instructions will be relevant and useful to many.
To purchase eOSAGO, prepare: Title, vehicle registration certificate (a small laminated card that you carry with you), owner's passport, driver's license. You may also need a diagnostic inspection card (but in general it is checked automatically by VIN).
So, we analyze how to buy e-OSAGO on rgs.ru step by step:
The main thing you need to understand at this stage is which fields did not pass the test. And then read the link above how to fix this error.
The website of Rosgosstrakh in this sense is well done, because it clearly indicates the “erroneous” fields. They are highlighted in yellow. Like this, for example (in this example, the error is in engine power):
On some low-contrast monitors, the yellow highlighting of the error merges with the beige background of the site itself, and errors may not be noticeable. Note this.
9.2) Error "Requires DC". This is a data validation error in the EAISTO database (). The fact is that insurers have access to the technical database and its availability is checked automatically by the VIN number or license plate of the car. If you do not have a valid diagnostic card, you will not be able to buy eOSAGO. If there is, but the error “Requires a DC” still pops up, then try checking for the presence of a DC yourself. Perhaps there was a mistake somewhere at the maintenance point? If everything is OK, but Rosgosstrakh still does not see your inspection, then try to buy eOSAGO, for example, from RESO (), you can explicitly indicate the DC number from this company.
9.3) Error "An unexpected error occurred while paying for the order". .
9.4) In February-March 2015 (with growth), failures in the work of the RSA database and other information systems. This results in an “unforeseen error” and other variants of errors of "inaccessibility" of a particular database.
In this case, you need what is called “starve out”, try after a while again and again until the base works again. According to reviews, it is often easier to buy an electronic OSAGO at night or in the morning, when there are fewer people who want to issue an Internet policy. This applies to both Rosgosstrakh and others.
It is important not to confuse the error “checking against the PCA database” and other “unforeseen errors”! If the site clearly told you that the data does not pass the test, then it makes no sense to suffer further without correcting the incorrect fields, the problem here is precisely in your data, and not in the inaccessibility of the database.
P.S. And here is a short video instruction from Rosgosstrakh itself:
Please leave your feedback, additions, ways to deal with bugs in the comments! The article will be updated!
Every owner must buy a compulsory protection policy vehicle. Modern technologies have firmly entered our lives. Now all issues related to car insurance can be solved via the Internet. In the company Rosgosstrakh it is also possible to issue an OSAGO policy in electronic form. In the article, we will tell you how to issue an electronic OSAGO policy in Rosgosstrakh and what is needed to issue it. We will also pay special attention to the difficulties that may arise during registration.
As practice shows, for several years of the existence of an electronic product, many do not know how to properly design it and what risks it protects against. It should be noted that the electronic OSAGO policy in Rosgosstrakh is a mandatory product, within the framework of which the insurance company will also make a payment to the party injured in the accident, within the approved limit.
The insurer is guaranteed to pay:
The only difference between the electronic contract and the usual form is that:
It turns out that the OSAGO policy in Rosgosstrakh, which is issued online, is a standard contract under which Civil responsibility member of the movement.
Complete this calculator:
Get online policy in Rosgosstrakh is not as difficult as many vehicle owners think. It should be borne in mind that on the official website of the insurer you can:
Let's take a closer look at how renewal differs from a purchase for a new client and what needs to be done in order to receive a mandatory product.
What does new client mean? Everything is very simple - this is a motorist who previously used the services of another insurance company. In this case, the motorist will need to go through a few simple steps to get insurance.
Registration procedure:
1. Registration
Insurance can only be issued in the personal account of the Rosgosstrakh client. To gain access, you need to go to the official website of the insurer and click "I don't have a password yet."
If you are registered on the Gosuslugi portal, you can log in through the specified service in a matter of minutes, which saves a lot of personal time.
After access to your personal account is obtained, you will need to fill out an application form.
The application asks:
Once all the data has been entered, click "Calculate" to find out the cost of the contract, according to the selected conditions.
If the amount under the contract suits, then you can proceed to the next stage of registration and indicate all the data of the vehicle. You will need to specify:
The next section contains the personal data of the insured and the owner. You will need to report:
This completes the e-application process. All that remains to be done is to confirm the correctness of the entered information and wait until the data is verified and registered on the single portal of the PCA.
As a rule, this procedure takes no more than 30 minutes.
After registration, a sample contract will appear in your personal account. All you have to do is pay for it. Only personalized cards that are issued in the name of the insured are accepted for payment. Immediately after payment, the contract can be printed.
In this case, prolongation means the extension of the current contract for a new term. It turns out that the client has already used the services of the company a year ago and wants to buy protection for a new period.
If the client does not have access to the personal account, then you should go through a simple registration on official portal Rosgosstrakh.
Especially for such clients, the company simplifies the registration procedure. All the client needs to do is:
The entire renewal procedure lasts no more than 5 minutes. At the same time, the client does not need to upload copies of documents and fill out an electronic application.
It would seem, at first glance, a very convenient service - an electronic OSAGO policy from the insurance company Rosgosstrakh, which will help to avoid numerous queues and imposed products. But in practice, insuring a car is not as easy as it seems.
Consider what difficulties a motorist may encounter during the execution of a contract via the Internet:
| Discounts not checked | Very often, drivers complain that when checking the KBM, the earned discount is not displayed. In order not to lose the earned bonus, you have to contact the office and buy protection personally. |
| Diagnostic card not accepted | The form of the diagnostic card is not always checked, which must be for each car, from the date of issue of which 3 years have passed. |
| Service not working | Several times a week, technical work is carried out on the site, as a result of which drivers cannot draw up a contract form. If OSAGO is urgently needed, then you should contact the insurer personally or use the services of competitors. |
| Can't insure a new car | When insuring, the motorist is obliged to indicate the number of the vehicle. If you leave the field blank, then you will not be able to send the registration form. If the car is new, then there is no state registration plate. It turns out a vicious circle, as a result of which it will not work to buy protection for a new car without license plates. |
Before applying for a mandatory protection form, you should carefully consider all the benefits electronic OSAGO in Rosgosstrakh.
Advantages:
Summing up, it is worth noting that the leader of the insurance market offers its customers an electronic OSAGO policy in Rosgosstrakh. To apply, just visit the official website and fill out the electronic application correctly. However, during registration, difficulties may arise, as a result of which it will be possible to obtain insurance only in the office.
If you have already used the services of Rosgosstrakh, then we ask you to leave a review about your experience and tell other readers about your experience with e-insurance. If you are just planning to apply for a policy, but have encountered some difficulties, do not worry. In this case, we advise you to seek advice from a highly qualified lawyer on our website, who will definitely help you.
Today, as promised, we will talk about how Rosgosstrakh set up its work after the license was withdrawn and returned in 2015 under OSAGO. Recall that in the summer the company was deprived of a license for 2 weeks, for imposing additional. services and violations in the calculation of insurance premiums. So, why today "Rosgosstrakh" does not impose on you additional. services, but you will still buy them if you come to their office...
Recently, we had to apply to the office of the Rosgosstrakh company in Naberezhnye Chelny in order to issue an OSAGO policy. It turned out that the company made a very interesting scheme of work.
Once in the office, on the first floor you will see this door with a huge sign "OSAGO". Naturally, most customers will go there.
In fact, not an employee of Rosgosstrakh is sitting behind this door, but their agent. He draws up OSAGO policies with the seals of the company, but at the same time he himself is a separate individual entrepreneur.
That is why this person will not insure you without additional insurance. services. You will be offered to insure your life, housing, transfer your pension to a non-state Pension Fund"Rosgosstrakh" and other services. Also, all customers are given a "battery inspection" for 300 rubles. Of course, no one will even come out to your car, but you will be required to pay for this service in order to receive an OSAGO policy.
Don't want to buy extra. services please. Then you will be sent to the second floor, office number 3, where the employees of Rosgosstrakh are sitting directly.
But with them you can only ... sign up for a queue for an OSAGO policy. That is, you will be assigned a specific date and time at which you must come and issue OSAGO. Moreover, a queue begins to gather in this office from 7 in the morning (it works from 8.00). There is an announcement hanging on the door, subtly hinting that you will not get there soon.
Do not want to wait, but want to receive the coveted OSAGO policy on the day you apply? Please. We return to where we started: we go to the first floor, we take out life insurance ...
It turns out a vicious circle. At the same time, you will not be able to make claims to Rosgosstrakh - add. services are not imposed on you by them, but by their agent, about whom they openly say that they do not bear any responsibility.
The ideal scheme, isn't it?
For a month we waited for a decision from the company, when buying an iPhone xr, we were told that the insurance for the iPhone comes with a complete replacement of the device. Unfortunately, the device was broken and handed over in a liaison for insurance from Rosgosstrakh. I went a month without a phone. And the Eureka insurance company considered our application and refused! As a result of the diagnostics, the display does not work and the picture disappears and the device turns off. And not subject insured event. How?? But what about the colorful description in the replacement of the apparatus? And who did the diagnosis? The device generally works flawlessly and the picture is as it is and the image is not distorted. The display is broken! We will file a lawsuit in general, firstly for the fact that the employees in the communication stores and the Rosgostrakh company are deceiving and for the damage! I went without a phone for a month! No connection! Fraud at every turn! Do not buy insurance, no matter how beautifully they sing to you.
20.03.2020 16:59
Good afternoon!
Case 0017474798
The owner of the cf. Amakhanov F.Kh.
For the Rosgosstrakh company, your opinion matters only when buying / prolonging a policy (in our case, OSAGO). As soon as you become a client of this UK, interest instantly disappears. We are trying to achieve the fulfillment of the duties of the UK from NOVEMBER 2019...
God forbid you get into an accident, and then try to get insurance payments (or auto repair). During this time, a lot of events will have time to happen in your life.
I highly do not recommend this insurance company for the purchase of an OSAGO policy. 2/10 (although the operators are polite and answer the phone, thanks already).
Chronology of events
1. The insured event occurred on August 31, 2019. Our side was recognized as the victim. Vehicle (Hyundai Solaris, 2014) sustained significant damage (not running). A call was immediately made to the UK, but the operator informed that it was necessary to apply only after receiving a decision from the traffic police.
2. The decision from the traffic police was received on "07" November. On the same day, a call was made to the IC, the operators initially refused to open a case, arguing that we need to contact the culprit's IC. The case was eventually opened (it took several phone calls).
4. December 08, 2019 trans. Wed was delivered to the service station (MKAD 32-km, vl 15). Directly at the service station, employees refused to accept the car until the documents were signed ("Order outfit" and "Agreement with Rosgosstrakh"). At the same time, the employees refused to give the original, or even a copy of the signed documents (!). The actions of the employees looked like blackmail (if you don’t sign the documents, we won’t go to the car, if you sign, we won’t hand over anything).
5. In January, another call was made to the Investigative Committee, the operators clarified that "the case is under negotiation", we additionally requested that an expert be sent to identify hidden damage.
6. On January 15, the expert conducted an additional examination, the data were provided in insurance company 20 "January" (4 days (!) It took to transfer information from the expert to the UK within the same city).
8. February 13, we wrote a statement during a direct visit to the central office (Obruchev St.). There is no response to the application as of 18.03.
Separately, we note that during a personal appearance at the department, the employees of the insurance company offered a cash payment instead of repair (in the amount of 143,600 rubles), it is not clear how legitimate this is, given that the car has already been at the service station for more than 2 months.
10. March 18, 2020, when calling the UK, the operator specified that
"the matter is in the process of being coordinated" ... At the same time, the fact that the "referral for technical repairs" indicates that "the repair period should not exceed 30 working days ..." Absolutely no one cares. The operator clarified that there are no deadlines at all.
18.03.2020 20:26
At the end of February, I received new rights, it was necessary to enter data into the insurance. The girl said that the problem was in the program, within three days they would fix everything and redo the policy. And just like that, three weeks have passed! Every day I call: they ask to call back tomorrow. They explained that the application is considered 11 working days. But it's already been 14!
What can I say: I will issue a policy in another insurance company, in Rosgosstrakh, not a foot more. And I advise everyone to think 10 times before insuring themselves with this company, if you value your time and money.
Rating 1 - even too much for my situation
Issued an OSAGO policy online at Rosgosstrakh. During the check, all the data were correct, carefully checked, because driver's license I just received it and checked everything very meticulously before paying, there are screenshots. After data entry, the sample insurance policy did not come out, it was written a system failure and immediately the payment of the policy came out. After payment, a personal account was automatically formed, where the policy was. BUT in the personal account and the policy, the Patronymic is entered incorrectly - a male patronymic, not at all similar to the Patronymic of the insured. Calls, letters to technical support only led to the fact that the data in the personal account was corrected. The data in the policy is not corrected, they are sent to the office at Yaroslavl, Rybinskaya St., 9, in the office they say where they did it, correct it there, go to the support group. So, in a vicious circle .... either termination, but without a refund of money for insurance. I could not enter a masculine patronymic, especially since it has nothing to do with my father - I am Nikolaevna. and introduced by Ildarovich. The patronymic is entered in two places - where the insured and where the driver, I couldn’t make a mistake twice
