How to change the phone number in Sberbank online?If you have such a question, then, of course, there are objective reasons for that. This may be the loss of a SIM card, the lack of normal SMS informing ( this topic discussed in the article SMS from Sberbank not received online "), switching to another mobile operator for various reasons. There are also people who like to unify everything in their affairs, since in addition to Sberbank, a person may, for example, have a card from another bank, which is also tied to Internet banking, but to another number.Therefore, the question may arise here, how to change the phone number in Sberbank online?
Note. When asked how to change the phone number in Sberbank online (or change the phone number on the Sberbank card), people for the most part mean disconnecting the mobile bank from one number and connecting this service to another number.
1. You can change your phone number in Sberbank online at the nearest branch of the Bank. That's exactly what I did. It's not the best best option, but that's how it happened. At the same time, problems were avoided, unlike, say, from another case when I needed to change the old Sberbank card to a new one. Do not forget to take your passport with you, where without it))). By the way, as I remember, I could carry out cash transactions using a new phone number in a day.
2. You can change your phone number at Sberbank online through an ATM or terminal. There shouldn't be any particular difficulty. Here you need to select the mobile bank item, disconnect the old number, and only then connect the new phone number, thus linking it to the Sber card.
Change phone number in Sberbank online via the Internet ( Personal Area) it is forbidden.
Most of you, it seems to me, would like to change the phone number associated with the mobile banking service through the Sberbank online system. However, this is not possible. Most likely it is related to security. It is possible that the situation will change in the future.
If you have connected a second phone number to Sberbank online, then remember that the old number, if you do not use it, must be disconnected. There are reasons for that. Firstly, you will have to pay for a mobile bank every month (most still pay subscription fee). The money is relatively small, but probably no one wants to throw it into the void either. Secondly, hackers can use your SIM card. And here we are not talking about the loss of the card as such. A situation may arise when you simply want to switch to another mobile operator, for example, and forget that a mobile bank was linked to the old phone card. The new owner of the number can use such a "gift" and easily carry out various monetary transactions.
You can see which phone numbers are linked to the Sberbank card in your Sberbank personal account online. After logging in, click go to settings (gear sign, located at the top in the main menu). After that select the item Mobile bank. Here you will see the service status, tariff, as well as connection details.
If the old SIM card is lost or the phone number is changed, the user needs to change the phone associated with Sberbank services. The need to update the phone number is due to the fact that all notifications about expenses and credit transactions by account. Also, without a phone, it is impossible to log in to the Sberbank mobile bank online and confirm payment for purchases on the Internet.
Internet banking from Sberbank today has rich functionality and allows you to carry out many operations remotely. Wherein there is no option to change the phone number in the internet bank. Here you can only specify the phone to which the Mobile Banking service is connected. The procedure will be as follows:
If you recently applied for a phone change at a Sberbank branch, then in the settings menu you can see if your application has been processed.
Changing the phone at Sberbank can be done in several ways: through an ATM or a bank branch.
Connecting new and deleting old numbers can be done at any convenient Sberbank ATM or terminal. To do this, you will need your bank card.
After entering the PIN code of the card, select the menu item "Mobile Bank". Here you need to find the option to disable the service. After confirming your actions, the old number will be unlinked. 
Now you need to bind a new number. To do this, select "Mobile banking service connection" and specify a new phone number.
To change the number through an operator in Sberbank, you need a passport. If you do not have an identity document with you, then you will need to name the code word and indicate passport details.
With the help of a Sberbank employee, you need to fill out an application to turn off the phone and replace it with a new one.
The operation can be performed at any convenient branch of the bank. Application is being processed within 3-5 days and according to its results, the user will receive an SMS about the binding of the changed number.
It is worth noting that the Mobile Bank service can be connected to several phones at the same time. In this case, the user will be charged for each number in accordance with the tariffs (from 30-60 rubles per month).
Thus, changing the number associated with Sberbank services consists of two stages: disconnecting the old phone and connecting the new one. Remote shutdown of the phone via the Internet in Sberbank is not provided.
Changing a phone number sometimes causes a stressful situation: you need to notify all recipients, change contacts in the mail, on social networks. The loss or theft of a gadget is associated with a catastrophe: along with a mobile phone, hundreds of the right contacts makes it difficult to access services, including bank accounts. We are used to managing an account using a smartphone: control the balance, receive and send transfers, pay for purchases. Codes are sent to the number to enter your personal account, confirming all operations. And loss mobile phone actually blocks remote access to money on the card.
What to do in such cases and whether it is possible to quickly change the mobile number in Sberbank, read this article.
If your smartphone is stolen or lost, you need to immediately notify Sberbank about it. In some cases, it will be necessary temporarily so that the scammers do not get access to your money. You can report the theft when you visit a bank branch or by calling the contact center.
How to change number mobile bank independently, what methods are available, read on.
Sberbank Online users think that its functionality will allow you to make any operation and settings. Unfortunately, it is not. And if the user is looking for a way to change the phone number, the bank's Internet service will not allow it.
But Sberbank Online will provide data on the phone number. You need to visit your personal account, and perform the following steps:
Such operations should be carried out periodically: perhaps some phone is no longer in use, and it is time to change the number in the Mobile Bank. Sitting at the computer, this cannot be done, and you will have to choose one of the following methods.
You will need a card and the nearest Sberbank ATM. Procedure:
Without leaving the menu, the next step is to change the Mobile Bank phone number:
In the same way, you can not only change the phone number, but also connect an additional one: the service is available for several phones.
To change the Mobile Bank phone number, it is not necessary to contact the branch that issued the card. At any Sberbank office, you will receive an application upon presentation of a passport and card. If it works electronic queue, you need to get a coupon for the "Bank cards" service. Otherwise, you should just turn to a free window.
Further actions:
Unfortunately, this is not a quick procedure: in order to change the Mobile Bank number, operators will need three to five working days. The client will receive an SMS notification to the new phone number specified in the application.
If you want to connect the service to other numbers, you need to list them all in the application. At the same time, it is worth remembering the costs: the cost of an SMS alert (up to 60 rubles per month) will be charged for each specified smartphone.
You can also change your Mobile Banking phone number by calling hotline. But this is possible when accessing your device, to which the Sberbank Mobile Banking service is connected.
Actions are as follows:
Thus, the problem of how to change the number at Sberbank is solved through an ATM, when visiting a branch or by calling a call center. Remotely, via the Internet, it is not possible to change the data.
Mobile banking is a great money management tool. Like any technological application, it works on electronic devices. Therefore, smartphone owners should pay increased attention to communication security, use antiviruses and restrict access to the gadget to other people.
When opening an account or card in any bank, customers link their mobile numbers to them - this is done to ensure the security of access to funds on bank account, as well as for convenient use of them and the possibility of round-the-clock control of all transfers. In order to save money in the account and avoid fraud, it is necessary that the linked number is always up-to-date and subject to the exclusive use of the owner bank account. As a result of the loss of access to the SIM card, it is necessary to change the phone number at Sberbank and other offices where the phone is bound.
You can change the phone number associated with the Sberbank card in the following ways:
Consider step by step how to change the number in each of the above options.
The most reliable way to change your number at Sberbank is to contact the company's branch directly. There you need to fill out an application to disconnect the linked contact phone and to activate a new one.
The application shall indicate personal initials, passport details of the cardholder, as well as the reason for changing the associated contact phone (loss or theft of the phone, changing the SIM card, switching to another mobile operator, etc.). You will need to re-select the tariff for the mobile bank - it can be a full or economical package.
To change your phone number through Internet banking online, you must be registered in the system It is recommended to choose an economical mobile bank package, as there is no additional fee for using the services at this tariff. But in the economy package, the function of notifications about transactions, transfers, account receipts and card authorization in Internet banking will not be available. These options are provided only in the paid full tariff package of the Sberbank Online mobile bank.
To fill out an application to change the linked number, you must have the original passport with you, it is also advisable to provide an agreement for the issuance of any available card (salary, credit, universal, etc.) - this will help speed up the identification process and help you change the linked number faster . The completed application is immediately processed after verification of the authenticity of all submitted documents and data.
The changed phone number in Sberbank must be activated within three days after the application is made. After changing the number, the personal account settings will be reset to zero, they will be set by default. For mobile banking, you will need to re-set the necessary settings.
There are two ways to change the phone number associated with the Sberbank card through an ATM:
In both cases of changing the number for a mobile bank in Sberbank, it will be changed within three business days. Such a period of time is necessary for the bank's security service to control and avoid fraud.
The contact center is a hotline of Sberbank, to which all clients of a banking company have the right to contact and receive advice on all issues of interest to them or competent assistance from specialists. It is available around the clock, to connect with the operator you need to dial 900 on your mobile. Calls are free from all over the territory Russian Federation and from any mobile operator. Additional support lines are indicated on the plastic.
The user technical support operator can change the phone number associated with the Sberbank card, block or unblock the card, enable and disable additional options at the request of the client, and many other functions.
If there is no Internet at hand, you can change the number at any ATM of the institution To use Internet banking services, you need to register on the Sberbank Online website. The login will be the number of the existing plastic card Sberbank, and the password to enter online system comes to the phone linked to the card upon receipt. After logging in to Internet banking, all possible options and the user's own page will become available.
To see the attached phone number in Sberbank, go through your personal account to the mobile bank tab. It displays the linked phone numbers to all available Sberbank cards of the user, and also sees a list of active alerts automatically sent out by the robot (news, promotions, loan offers etc.). In the notifications menu, you can change their activity, unsubscribe or transfer the mailing to email.
Through the personal account of the bank, it is only possible to see the registered phone numbers in Sberbank, as well as track the status of processing left at the office financial organization change requests. It is impossible to change the number linked to the card through the personal account of Sberbank Online, because to enter it you will need a confirmation code from an SMS message from the current working linked number. Use the most convenient of the above methods for changing contact details.
When selling an old phone, do not forget to remove installed applications for logging into the banking system or disable active accounts.
In case of loss or theft of a telephone set, you must immediately call the bank's hotline and block access to the card so that unauthorized persons cannot take possession of in cash on account. You can temporarily restrict access to your account and mobile bank on your own by sending an SMS to the contact center (at 900) with the wording SERVICE BLOCK 0000, zeros are the last 4 digital values of the plastic card. Then you need to restore the old or change the phone number in Sberbank, and, of course, unlock the mobile bank.
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The safety and security of funds is the main task of a financial institution. So linking the card to the phone is necessary so that no outsider can use money from a credit or debit card through an online service, for example, when the login to the Sberbank Online system was made from someone else's computer and the data was saved.
Sberbank Online is configured in such a way that in order to enter the system, in addition to the login and password of the personal account, the user must enter the code received on the mobile number when trying to log in. Such a code comes only to those users who have connected the Mobile Bank.
Activities for linking a card to a phone (up to 8 bank cards can be linked to one number), are primarily designed to protect funds and cards from fraudulent activities (All about fraud with credit cards here:). In addition, the binding allows you to perform the following actions:
Linking a phone to a Sberbank card means becoming a user of the Mobile Bank service.
There are several ways to access Mobile Banking:
Most often, Sberbank customers get access to the Mobile Bank simultaneously with the activation of Sberbank Online.
The card will be linked to the phone no later than three days, you can learn about the connection from the SMS notification.
Changing your mobile phone number can be caused by a number of reasons:
It is not possible to change the phone number on your own in Sberbank Online, since these actions are contrary to the security and information protection policy of Sberbank.
This limitation is related to security. However, you can replace the phone number to which the bank card is linked in other safe ways.
So, the number is allowed to change in the following ways:
Through the service center, you can change the phone number to which the card will be linked by calling the bank's hotline 8-800-555-5550. Having connected with a specialist, you will need to dictate passport data. After that, the employee will identify your identity and if everything goes well, then a notification about the change of number will be sent to your phone in the form of SMS.
To change the number through a terminal or ATM, passport data is not required, only Bank card. Instructions for changing the number through a terminal or ATM are as follows:
It is impossible to change the number to which the bank card will be linked on your own using the Internet, as this is contrary to the security and protection rules established by Sberbank.
Since changing the number to bank card is impossible through Sberbank Online, you can visit a bank branch and fill out an application to change contact. The application requires you to indicate your passport data and card numbers to which you need to bind. Consideration of the application takes no more than 7 working days, after which an SMS message is sent to the linked phone number with a notification about the connection of the Mobile Bank.
Instructions for changing the number through a bank branch:
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In general, when they ask about changing the phone at Sberbank, they first of all mean the Mobile Bank service, and specifically SMS notifications about transactions made on your card. Although Internet banking itself requires an up-to-date phone number, because. it will receive SMS with passwords for entering Sberbank Online.
At the moment, even if you have access to both numbers (old and new) and, accordingly, can go to Sberbank Online, it does not yet provide for the possibility of changing the phone number. You can view the current phone number in the Settings (gear sign) and select Mobile Banking in the left menu, your phone number will be indicated there.
Modern Sberbank customers are increasingly and more willing to actively use various applications to track the status of their cards and accounts. The most popular among users are such service programs as Sberbank-Online and mobile banking. The latter works by binding to a specific smartphone number and works with the client via SMS requests.
But sometimes the phone number changes for some reason. For some people, this situation causes a real panic - after all, you have to rebuild the contact database and notify all your friends about the change of number. This also applies to the work of banking, because the user is also faced with the question of how to change the phone number in the Mobile Bank of Sberbank and restore access to the service.
When changing the phone number, you should also change it in the Mobile BankReplacing a familiar number can occur for many reasons. The most common include:
Situations related to the deactivation of a familiar number, especially when it is also tied to mobile banking, lead to great inconvenience. After all, it becomes impossible for the consumer to make all the necessary card payments, track financial transactions and respond in time to an unauthorized attempt to withdraw money by blocking plastic.
Regardless of the situation that has arisen, you should know how to change the number of Sberbank's Mobile Bank in order to easily and quickly restore access to the system.
Mobile banking is a convenient and multifunctional service Changing the phone number in Sberbank Mobile Bank is a fairly simple and quick procedure. At the moment, the user can use three ways to carry it out:
To change the smartphone number using the Sberbank payment terminal, proceed in this way:
Then it remains to activate the new number by doing the following:
You can quickly change your phone number in Mobile Banking using an ATM Changing the phone number can also be done in this way. By the way, according to users, this method is the simplest and easiest. To do this, call the round-the-clock contact center (8-800-555-55-50) and explain to the operator the purpose of the call.
It is worth knowing that the call center operator will ask some questions regarding the personal and passport data of the applicant, and will also ask you to say a code word.
If the password word has been lost or forgotten, the center employee will ask other leading questions to make sure that he is talking to the owner of the plastic to which you want to connect a new number. The replacement operation itself will occur immediately after the end of the conversation.
You can also change the number and link banking to a new one by a personal visit to Sberbank. On hand, you should have a passport and a card that is tied to banking. The bank officer will give the applicant an application form and help him complete the application. The document must include the following information:
It takes three working days for the bank to review the completed application. Then the client will receive an SMS notification about the successful operation. This method, despite the rather long time, is considered the most reliable and guarantees 100% deactivation.
Many users try to carry out this procedure on their own, via the Internet. For this, a banking service such as Sberbank-Online is used. But, despite its versatility and the ability to successfully and quickly perform various financial operations with deposits and loans, changing the phone number in mobile banking through Sberbank-Online is not possible.
The user will not be able to change the phone number in mobile banking using Sberbank-Online remote access.
Sberbank introduced such a ban, relying on strict requirements for the financial security of its customers. It is impossible to change the personal data of the owner of accounts and cards via the Internet, using remote servers. This is done only through personal communication between the consumer and representatives. banking structure(or using the terminal and having a card in hand).
All Mobile Bank users need to know the security requirements
Before you engage in the procedure for replacing and activating a fresh smartphone number, you should also learn about some recommendations. They are aimed at the implementation of the financial security of the client. In particular:
The functionality of mobile banking provides for the possibility of changing the smartphone number if necessary and activating a new one. But each client should be aware that it is impossible to carry out such an operation through remote access. To do this, you should personally seek help from bank employees, or by calling the call center. The main thing that any banking user should remember is to observe personal security measures in the operation of their smartphone.
