Very often there are situations when you replenish your account through a payment terminal, but the money does not come. What to do in this case?
Payment terminals installed in shopping malls, supermarkets are very popular among the population. With their help, you can replenish the account of a mobile operator, Internet provider, credit card, pay fines, games and other services.
But there are situations when the terminal took the money, but they did not come to the account. When replenishing your account through the payment I-box, always keep the receipt, it contains information about your payment, contact details of the service organization. Without a check, it will be difficult to prove that you used the services of this company.
Incorrect data entered (phone number, personal account, etc.) - the bank has not yet transferred funds - equipment failure
If you topped up your mobile account, home internet, rent, but made a mistake at least one digit, your money will go to someone else. In this case, check the correctness of the data entered on the receipt and, if they differ, contact the technical support service of the company that owns the terminal. Number hotline usually indicated on the terminal itself and on the receipt. When contacting the company, it is possible to adjust the payment.
The deposited funds are received by the bank at the time of payment at the terminal. Payment is credited within a few hours, and sometimes up to three business days. In this case, you also need to keep a receipt, with which you can check the status of the payment.
If you pay via I-box, you can check the payment status on the company's website or by contacting the hotline. The transaction code is indicated on the check, you need to enter it on the site and you will find out if the payment went through.
If during the payment process the payment terminal did not issue a check, hung up or turned off, do not worry, the operation will be completed. Otherwise, contact the hotline.
Remember the main rule, if the money did not come to the account, you need to contact the terminal owner's company first of all, only they will be able to provide information about the status of the payment.
What to do if money is stolen from the card. Continuation...
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Today, a Sberbank of Russia card is used to pay for goods throughout Russia. But there are unpleasant moments when the money that is deposited into the account or sent to another plastic card, come with long translation delays and cause some panic.
When making a payment for money, it should be understood that it will not be completed overnight. It takes a certain period of time for the payment to be verified. Usually cash payment takes one to three business days. This is not a whim of the bank. The term is required for the financial institution to verify the details of the recipient of money, the amount and purpose of the payment order.
Of course, operations that are carried out within one banking institution, pass noticeably faster. When sending money using Sberbank Online, payment to client PJSC Sberbank of Russia arrives a few minutes later.
Important. But as for payment to other financial institutions, the payment term is sometimes extended up to 7 days!
The problems that arise in this regard are due to three main reasons: the time range when the payment was made, technical problems and human errors.
Let us dwell in more detail on the main reasons for the delay in departure Money to map:
In the event that you have not reached the goal, and the money has not reached the bank card with a green logo, follow this algorithm:
Be extremely careful when making money transfers from a Sberbank of Russia card. Problems may arise due to a technical failure of the system, incorrect filling in the details, operator errors.
Important. Please check your details carefully when making a payment. Keep all receipts when making money transfers. It is possible that later they will be needed to prove that the error in the transfer of money was made by the financial institution itself. Only in this case you have the opportunity to return your money. If the money went to another person by your mistake, you should try to contact this person and ask him to return the money to you. In this case, one should rely only on his honesty and consciousness.
Of course, you can try to prove that the payment was made in error, but for this they go to court. In addition, a serious evidence base will be required that the payment was made in error.
You should also use terminals for transferring money only in verified places. These include: the premises of the banking institution itself, the territory of large shopping and entertainment centers, where there is a large flow of people. Recently, cases have become more frequent when ATMs are installed in inconspicuous places that look like Sberbank terminals. Fraudsters use them for personal gain by learning your password and details. In the future, they can easily transfer the money that you honestly earned in their favor. Be extremely careful when using such devices and, in case of any suspicion, call the bank's hotline and check if this ATM belongs to them.
If money does not come to the Sberbank card, find out the fate of your money transfer. For this, a call to the Call Center of Sberbank of Russia is suitable. Operators will be able to provide all the information they have on the payment, suggest a further course of action so that the payment still goes through. Before calling the hotline of a financial organization, remember the code word that you indicated before concluding an agreement with Sberbank of Russia. Otherwise, the operator simply will not answer your questions. This is done in order to preserve the confidentiality of information about the financial transactions of the bank's customers.
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Let's say that you didn't receive money on Yandex.Money. Several hours pass, maybe even several days, and the funds have not been credited to the account. What to do if this happened to you, you can find out in this article. 
There can be many reasons why money does not come to the wallet, although this is rarely due to malfunctions in the service itself. Before contacting Yandex support directly, it is worth double-checking whether there were any errors on your part when entering data, and also whether the funds could not have been “lost” after they were entered. It happens by different reasons depending on how the payment was made.
You can deposit funds into your wallet account in the following ways:
Remember that in some cases funds do not arrive instantly. For example, if you replenish your wallet through the Russian Post or Citibank, the money will be credited to your account within 2-3 days. A complete list of replenishment methods with terms and restrictions on the deposited amount can be found here: https://money.yandex.ru/prepaid/.
Most often, a delay of up to an hour is not critical, but if money has not been transferred to the wallet for quite a long time, and Yandex promises instant replenishment using your payment method, then you should start collecting transaction data and contact the service owners.
The rules of the Yandex.Money service set limits on the maximum amount of the account balance. The more information the user provides about himself, confirming his identity, the higher will be the trust in him, and, accordingly, the limit. Therefore, remember that if you want to deposit an amount that will cause the balance to exceed the maximum, then your transfer will be frozen until there is enough space on the wallet for it to be credited.
If you are transferring money from a bank card, the delay in receipt of funds may be due to the fact that before sending money to the wallet, the transaction must be confirmed by bank employees. In this case, you need to call the bank and clarify at what stage the money transfer is. If the transfer is confirmed, then you have every reason to contact Yandex technical support and declare that your payments are not going through. 
The same applies to other online options for transferring funds: the first step in the event of a problem is to contact the intermediary to clarify the status of the transaction.
If you have not received money through the payment terminal, there can be three main reasons for the lack of funds:
So, where to go, what to do if the money does not come? First, you need to make sure that when replenishing the balance, all the data was entered correctly. If an error is found and the money most likely went to someone else's account, you can try to contact the bank / payment system/ by the owner of the terminal and ask to cancel the transfer before it reaches the Yandex wallet user.
If the information entered is correct, your further actions will depend on the payment method used:
If you replenished the balance through the terminal, be sure to save the receipt. In addition to being the main proof of the operation performed when resolving disputes, the receipt contains the contact details of the terminal supplier company, which you will need to contact for further instructions. In most cases, the problem lies precisely in the malfunction of the terminals and their software, so do not rush to contact Yandex until you receive confirmation that the money was not transferred to the system by the intermediary company.
Important! If for some reason you do not have a receipt for the transaction (the terminal did not issue the receipt or it was lost), you should try to remember with the utmost accuracy the time when you replenished your account and the amount of the deposited amount, and then contact the owner of the terminal. Usually all contacts can be found on the device itself.
As mentioned earlier, if the transaction was carried out through an online service, first you need to contact the customer support service of this service and find out the status of the transfer. If the money was transferred to Yandex, then it's time to contact their technical support.
But what if the money did not come from another person? In the system itself, the loss of money is practically excluded, so the problem is either in incorrectly entered details, or in the fact that they are trying to deceive you. Fraudsters can fake screenshots of the transaction, so be extremely careful when making unsafe transactions on the Internet!
It happens that the sender has set a protection code for the transfer if the terms of your transaction suggest that you must fulfill some obligation before you receive the money. In this case, you need to contact the sender and request this code to unlock the funds in the account.
And the very last step, if the above did not help you in any way, or if you suspect someone of fraud, is to contact Yandex technical support. To do this, just fill out the form in the "Help" section of the Yandex.Money service. You will need to select the topic “Wallet replenishment”, write that no money has been received on your Yandex.Money account, describe the situation and attach the relevant documents confirming the transaction (check, receipt) so that the service can contact the company that installs the payment terminals. Then you just have to wait for a response. But if you don't want to wait for a long time, you always have the opportunity to contact them by phone, indicated on the same page with the form for sending a letter.
Most importantly, if the funds have not arrived for a long time, do not panic. Follow the instructions above - first get information about the status of the transaction from the intermediary (bank, online service, terminal owner), find out further instructions, and then contact Yandex. And don't forget to keep your receipt.
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Active users often become hostages of a technical failure. Surely it happened that the receiver took the funds, the system made a report on the operation, and the account was not replenished in the end. The situation is bad, but fixable. It remains to find out why the money did not come to the Qiwi wallet through the terminal and what to do in such cases.
In fact, the cause may be a banal inattention when dialing a number. Therefore, not only technical progress, but also the human factor can play a cruel joke on the subscriber of the payment system.
Another reason why the balance remained in the same state may be a malfunction in the program shell. A professional can troubleshoot. It also completes the transaction.
In addition, the elementary lack of communication with the server blocks financial transaction. Thus, there is a delay in money. We should not exclude problems with the site, which displays the expenditure and receipt information of the Qiwi wallet client.
The reasons why the question arises why the money does not come turned out to be simple. It remains to figure out whether it will be easy to cope with the problem or not.
If the money that the client deposited on the electronic wallet has not been received, then some actions should be performed:
When it became clear that the money did not come, and you honestly threw it on your electronic wallet, then the moment came to start looking for money.
To get an answer to your question, you can use the "Payment Verification" service. The section is located in the "Help" menu item, located on the main page of the Qiwi Client's Personal Account.
In the window that opens, the subscriber is asked to fill in prescribed form. Information from the check is transferred here, confirming the fact that the operation was carried out from the terminal. Then the request is sent, and there are exciting minutes waiting for a response.
If there was not enough time for the money to be credited to the account, the system will report that the payment has been found and provide information about its status. And there are other reasons as well. Then what to do if the money did not come?
To return the funds deposited through the Qiwi terminal to the account, but not reached the addressee, the technical specialists of the payment system will help. You can contact them in two ways: call or write.
The first option is relevant if the subscriber is in front of the device. By dialing the hotline number, the answering specialist will need to provide the following information:
After that, the payment system employee searches for funds. He carefully checks the information received from the subscriber and summarizes the problem. As practice shows, the user support service finds losses in 90% and helps to transfer finances to the wallet.
The second option, if money has not come to the Qiwi wallet, involves filling out an application through the Qiwi portal. This will require:
As a contact for feedback, subscribers leave an email address.
Perhaps this option will seem easier to someone than calling a hotline. It takes longer in time. If the client replenished the balance of the wallet in order to pay for online purchases, then in this case he will have to wait a decent amount. While the application is seen by a specialist, while he will work it out. All this takes many hours.
If you think about it, it is rare that any of the clients, after depositing money into the account through the terminal of a third-party operator, takes the check. More often it goes to the trash. He remembers this only when he has to pay, but they didn't come. What to do? Call the support service of intermediaries who transfer money from Qiwi users through their services. Adequate specialists also work here and are interested in solving the problem.
There are no hopeless situations, there are unexplained circumstances. Put cash into the account, be sure to check whether they reached their destination. If the terminal freezes when replenishing the wallet, then you need to contact the hotline in a timely manner in one of the ways.
Let's say that you didn't receive money on Yandex.Money. Several hours pass, maybe even several days, and the funds have not been credited to the account. What to do if this happened to you, you can find out in this article.
The same applies to other online options for transferring funds: the first step in the event of a problem is to contact the intermediary to clarify the status of the transaction.
If you have not received money through the payment terminal, there can be three main reasons for the lack of funds:
So, where to go, what to do if the money does not come? First, you need to make sure that when replenishing the balance, all the data was entered correctly. If an error is detected, and the money most likely went to someone else's account, you can try to contact the bank / payment system / terminal owner and ask to cancel the transfer before it reaches the Yandex wallet user.
If the entered data is correct, your further actions will depend on the payment method used:
If you replenished the balance through the terminal, be sure to save the receipt. In addition to being the main proof of the operation performed when resolving disputes, the receipt contains the contact details of the terminal supplier company, which you will need to contact for further instructions. In most cases, the problem lies precisely in the malfunction of the terminals and their software, so do not rush to contact Yandex until you receive confirmation that the money was not transferred to the system by the intermediary company.
Important! If for some reason you do not have a receipt for the transaction (the terminal did not issue the receipt or it was lost), you should try to remember with the utmost accuracy the time when you replenished your account and the amount of the deposited amount, and then contact the owner of the terminal. Usually all contacts can be found on the device itself.
As mentioned earlier, if the transaction was carried out through an online service, first you need to contact the customer support service of this service and find out the status of the transfer. If the money was transferred to Yandex, then it's time to contact their technical support.
But what if the money did not come from another person? In the system itself, the loss of money is practically excluded, so the problem is either in incorrectly entered details, or in the fact that they are trying to deceive you. Fraudsters can fake screenshots of the transaction, so be extremely careful when making unsafe transactions on the Internet!
It happens that the sender has set a protection code for the transfer if the terms of your transaction suggest that you must fulfill some obligation before you receive the money. In this case, you need to contact the sender and request this code to unlock the funds in the account.
And the very last step, if the above did not help you in any way, or if you suspect someone of fraud, is to contact Yandex technical support. To do this, just fill out the form in the "Help" section of the Yandex.Money service. You will need to select the topic “Wallet replenishment”, write that no money has been received on your Yandex.Money account, describe the situation and attach the relevant documents confirming the transaction (check, receipt) so that the service can contact the company that installs the payment terminals. Then you just have to wait for a response. But if you don't want to wait for a long time, you always have the opportunity to contact them by phone, indicated on the same page with the form for sending a letter.
Most importantly, if the funds have not arrived for a long time, do not panic. Follow the instructions above - first get information about the status of the transaction from the intermediary (bank, online service, terminal owner), find out further instructions, and then contact Yandex. And don't forget to keep your receipt.
Many of us have experienced that payments through self-service devices do not go through immediately or are not counted at all. There are many such stories from life. In each situation, it is necessary to figure out who is to blame for the fact that the money did not reach the addressee. Let's talk about the most common cases.
If you have always sent money to your phone account and did not have time to leave the device, but confirmation of their transfer has already arrived, this does not mean that the device always works this way. First of all, remember that this is a technique, and it is prone to crashes, freezes, and long command processing. Even a new terminal from high loads can quickly require maintenance, which is not always carried out in a timely manner.
In addition, the reason for denial of enrollment may be:
As a rule, money comes to the phone account within a day, so you should not be nervous in the first hours. Check the correctness of the data you entered and be patient. Be sure to check the balance before the next step, as the message about crediting could simply not reach the subscriber for various reasons.
If the money didn’t come to the phone, and you didn’t make any mistakes, you need to do the following:
On the part of the telecom operator, the payment could not go through on time due to technical reasons, with your call you will remind that you sent funds. As a rule, only twenty minutes are enough to transfer funds. You can also contact the operator through the contact form located on almost every official website of the companies. You can contact the largest operators in Russia by phone:
If the cellular company could not help you, contact the number indicated on the check. The representative of the organization serving the terminal, who received your call, will ask for the basic data about the payment: check number, date and time, addressee. In this case, the consideration of the issue may be delayed for a day. During this time, you will notice that the previously lost funds came to the phone account.
Often, due to an error in operation, the terminal does not issue a receipt. In this case, you need to find a technical support phone number, which, by law, must be located on the body of the device. If contact details are not provided, you can find the owner using virtual card cities (all organizations and self-service devices are marked there) or seek help from the owners of the trading platform on which the terminal is installed.
After you find the owner's phone, contact him and describe the problem in detail. Several times a week, the terminal is released from the accumulated money. During this collection, excess banknotes will be detected. You can get your money back in two ways:
In some cases, you will need a lot of strength to prove your case. If the owner of the payment equipment does not meet your needs, you must write a claim addressed to him and send it by registered mail (with notification) via regular mail or courier. You can also bring it to the office of the payment company in person. The complaint must describe the situation in detail, as well as indicate your contact number and address to receive a reply. If this step of yours is ignored, you can go to court. As a rule, no one goes to extreme measures, so there are many people in the country who embezzle clients' money and go unpunished.
If the money did not come, and you found an error in the receipt, you must act through the owner of the terminal through which you sent the funds. Call his contact number and explain the situation. An employee of the company will check whether the funds were credited, if their phone number is not registered, then they remained in the list of outstanding transactions. In this case, it will not be difficult to return them to your phone.
The situation is more complicated if you put your funds on a working phone belonging to another person. In this case, the company that owns the terminal is powerless, it is necessary to act through the operator's support service. The procedure will be much more complicated, especially if you have not kept the receipt. You will have to make a claim and send it to the e-mail address of a specialist. You will need to attach a copy of the check to it. You may even have to visit the office of the telecom operator to process a refund. In this case, you can only receive them on your phone, as a rule, cash payments are not supported in such situations.
To find out the name and conditions of the current tariff, go to your Personal Account and select the "Tariff" section or dial a free command * 105 * 3 #
You can change the tariff
You can switch to any tariff, except for the archive one. The cost of the transition is indicated on the page of the selected tariff.
When changing the tariff, the packages of minutes, SMS and Internet connected within the current tariff will “burn out” and will not be valid at the new tariff. Decommissioned subscription fee not recalculated.
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Apply with your passport to any MegaFon salon in the Home region, on the territory of which the contract was concluded. You can get a new SIM card for free and continue using your number. The tariff and all terms of service remain the same, it is not necessary to conclude a new contract for the provision of communication services.
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The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, access to the Internet. If you do not use communication services for more than 90 calendar days in a row on tariffs for calls and for more than 180 calendar days in a row on tariffs for the Internet, the subscription fee for keeping the number starts to be charged daily.
In case of non-use of communication services for any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services regarding this subscriber number is considered terminated at the initiative of the subscriber.
The amount of the subscription fee for keeping the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber, is indicated in the description of your tariff. You can find it in the section Tariffs or Archive of tariffs.
If you do not use communication services for more than 90 days with a zero or negative balance of your Personal Account, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application in the MegaFon salon.
If you plan to not use mobile communications for a long time (more than 90 days), block your number.
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You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.
Pick up a beautiful, easy-to-remember number in an online store or in a MegaFon salon.
The cost of the room depends on the class of the room: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the Number Selection service.
The service operates in two modes:
In any mode, you will receive an SMS with the number of the person who called your previous number.
The service does not work if the balance on the old number is negative or zero, and also if the old SIM card is blocked.
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To do this, you have the Caller ID service, it allows you to determine the numbers of those who call you. The service does not require connection and there is no subscription fee.
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The number may not be determined if the caller has activated the AntiAON service. Also, the numbers of clients of other operators or MegaFon clients of other branches may not be determined.
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Use any convenient way:
Widget - an element of the MegaFon application Personal Area. It is not necessary to enter the application - the remaining minutes, SMS, megabytes, balance of the Personal account will be displayed on the screen of your smartphone.
For the widget to work, install the MegaFon application on your smartphone / tablet Personal account. For OS android application must be installed in the smartphone's memory, not in the SD memory. Go to your smartphone settings and activate the widget.
The appearance of the widget and the number of residues that will simultaneously be displayed on the smartphone screen differ depending on the OS.
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Choose any convenient way:
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You have already activated the Zero Problems service, with which you can receive SMS, calls in your Home region and call toll-free numbers and 8-800 550-05-00 in Russia.
The service is connected free of charge, there is no subscription fee.
The service is available only in the Home region within 30 days from the moment of blocking. Roaming does not work.
To call with an insufficient balance, use the service Call at the expense of a friend, and your interlocutor will pay for the call. Dial " 000 ” and subscriber number, starting with “ 8 " or " 7 ", for example: 000792ХXXXXXXX.
The service is valid only for calls to MegaFon numbers.
To credit a conditional amount to your account at any convenient time and continue using mobile services, activate the Promised payment by typing the command * 106 # . The service is paid.
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The detailed report has all the information about calls, SMS, MMS and Internet access with date, time, duration and cost for a certain period. You can also find information about roaming costs.
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You can order one-time detailing for one or several days, periodic - for a calendar month or receive a summary of all accruals and payments on a monthly basis.
Your details are stored for 36 calendar months (even after termination of the contract).
If you have activated the "Periodic bill detailing" service, then a detailed report is sent to your email once a month (approximately the 10th of each month). You can receive a report the next month after connecting the service.
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You can get it in several ways:
In the Personal Account, you can order details for the last 6 calendar months. Information for more early term can be ordered in the nearest salon.
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The subscription fee is charged in accordance with the Subscription Terms.
To find out which subscriptions are connected, go to your Personal Account, select the "Services and Options" section, the "My" subsection, which will display a list of subscriptions connected to your subscription number
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MegaFon does not record calls from subscribers.
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You can set or cancel call forwarding in the phone menu or in your Personal Account. See the terms and cost of setting up call forwarding on the service page.
If the set call forwarding does not work, check if there are any restrictions on your number and if the number is correct.
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To find out who called you while the phone was turned off, out of network coverage or while you could not answer, activate the Who called+ service. You will receive a missed call SMS on behalf of the person who tried to call you. The SMS will indicate the number and time of calls.
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The service is available to MegaFon subscribers at all tariffs, is provided both in the Home region and in roaming.
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Single emergency call number:
1 - Fire Department;
2 - police;
3 - emergency;
4 — emergency service of the gas network.
Emergency phone numbers:
Emergency - ;
Calls to emergency numbers are free. You can call if there is no money on the account, and even from a phone without a SIM card.
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Block the number.
Free blocking period - 7 days. Then the monthly fee starts to be written off. All communication services on the number before the blocking is activated are paid by you. If your phone is stolen or lost, please let us know as soon as possible. This is necessary so that a thief or a person who finds your phone cannot use the money in your account.
Get a new SIM card with your old number.
Try to find a phone.
Contact the police and write a statement about the theft. Your phone may be found.
If you've lost your iPhone or iPad, use the Find My iPhone feature.
If you have lost your Android phone, use the find device function.
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When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.
When you leave for other countries, as well as for the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have activated the Roaming service. It is needed so that you can use communication services in the networks of other operators.
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The cost of communication services while traveling in Russia may differ from the cost in the Home region. Detailed terms you can find out in your Personal Account, in the description of your tariff or with the help of a free team * 139 #
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There is no MegaFon network in the Republic of Crimea and the city of Sevastopol, so make sure that you have activated the Roaming service before your trip. It is needed so that you can use communication services in the networks of other operators.
How to find out if roaming is enabled on your number:
You can find out the cost of services on the page or in the description of your tariff.
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The easiest and most convenient way - mobile app"MegaFon" or Personal account. You will be able to check the balance, enable or disable services and options, order itemization of expenses and ask a support question in the chat.
In roaming, you do not need to change the mobile Internet settings.
Note!
Some phones may restrict data roaming. Go to settings and check if mobile internet is enabled while roaming.
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