Error codes for Sberbank of Russia. What errors does the Sberbank payment machine give out: meaning and methods for solving the problem The most common errors Sberbank Online

Every citizen of Russia has plastic card Sberbank. It refers to a different payment system - this is Visa, MasterCard or Maestro. It can also be accumulative, debit or credit. With its help, they pay for purchases or services, pay the fines of the traffic police and replenish the balance of the account of the mobile device. They don't always pay for goods. bank card, so the client of Sberbank needs to withdraw cash through an ATM. The terminal is used to make various kinds of transactions. For example, transferring funds to another bank client or paying utility bills. Sometimes the user encounters a problem, instead of information about a successful operation, an error message appears on the screen. Often they are associated with an internal failure in the system. For this reason, it is necessary to know what the numbers that appear on the screen mean in order to take appropriate action.

Error 4309 Sberbank terminal in the 1s program is not related to the actions of the user himself. This problem occurs after configuration updates, or the machine has run out of print ribbon. This error means there is nothing to print. When a check ribbon is present but error 4309 is returned, then internal system the terminal itself cannot recognize its setting. The bank's client checks if there are any scraps of checks or foreign objects in the device itself, which issues checks. If there are no external signs that interfere with work, then contact the department staff for help. In the event that the terminal is located in a remote place, then call the technical service of Sberbank and explain what error and what actions occurred.

What does error 4405 mean at a Sberbank ATM

This code is one of the most common, and is found not only on Sberbank electronic ATMs, but also on a mobile device. Error 4405 is issued by the Sberbank terminal when transactions were not successfully completed. That is, payment or transfer not by banking product. Often this code is accompanied by additional information. The device notifies you that there is a break in the signal or that a poor-quality network is being used.

Users are facing this issue banking services third-party financial institutions that perform transactions at an ATM. Sberbank issues code 4405 when it suspects that a person wants to commit fraudulent activities, and then blocking occurs.

Important. When a similar situation occurs, the bank client needs to contact the call center and explain what is happening with the terminal. In addition, send a message to the technical service to the short number 9000. Bank employees contact short time with the victim, and help eliminate the reasons for non-execution of transactions.

If the error occurs directly in mobile device then try the following:

• restart the mobile device;
• reload the application;
• reconnect to the network.

If these steps did not help, then contact the technical support of the bank.

Why error 4119 occurs in the Sberbank payment machine

The bank client encounters error 4119 in the terminal. There can be many reasons for the appearance of this code on the screen. First of all, it means that there was a break in the connection between the ATM and the banking organization. In this case, it is impossible to make any transaction. This happens when the Internet connection is disconnected or the payment terminal does not work correctly. Then, to restore its performance, it is recommended to restart the device. The user can wait for about 10 minutes and then retry the transaction. If after several attempts there is no change, then you should contact the technical service.

Important. Error 4119 occurs when the CLC key is incorrect, which is entered for the pinpad. Only specialists of the technical service of the ATM can fix this, since it is necessary to reduce the baud rate or change the current IP address.

Error 4468 in the Sberbank terminal

This error does not pose serious problems for the owner of the plastic product. It means that at this moment technical work is taking place in the system. During this period of time, it is impossible to carry out any transactions through the ATM of Sberbank. But upon completion of the prophylaxis, the working capacity will be restored, and the client will be able to perform certain operations through the device. Sberbank conducts these technical works on a monthly basis, this is prescribed in the company's regulations. As a rule, updating the server does not take much time, so you can try again to enter the plastic in 10-15 minutes.

The most common Sberbank ATM errors

Any system can fail, and the Sberbank payment terminal is no exception. Since they work around the clock and are prone to various kinds of malfunctions. Most often, it is impossible to fix the problem on your own, since it is necessary to make changes to the system itself, only Sberbank employees have access to it. Let's take a closer look at the errors that may appear on the payment terminal:

• error 4134 - these are problems with the fact that for a long period of time the reconciliation of the togs on the device was not carried out. The violation is eliminated quite quickly, it is enough to calculate the results and you can immediately start using the device;
• error 362 is not related to the operation of the terminal. The contact of the chip on the plastic was broken. The problem is fixed on the spot, for this it is necessary to run a soft material over the chip that is installed on the credit card. Then try again to insert the card into the terminal. If code 362 appears again on the monitor, then you need to contact the bank branch;
• error 4401 - authorization problem. To eliminate it, you need to contact Sberbank employees and, under their guidance, fix this problem;
• error 4457 - the transaction is prohibited by the Bank, as there are problems;
• error 4118 - an error when entering a pin code. The device cannot read the correctness of the input, the client himself entered it incorrectly, or the red button was touched when pressing the keys. It is necessary to try to insert the plastic into the payment terminal again, but if the input problems are not resolved, then contact a specialist;
• error 2000 - this problem occurs due to the error of the client itself. The Cancel button was pressed while performing various operations. Then you need to remove the payment card from the device and try again to perform the operation.

Bank cards have firmly entered the life of a person; various transactions are made with their help. They are convenient to use when paying for goods or services. But sometimes you just need to withdraw cash cash or make a transfer to another person. Then you can’t do without the help of a Sberbank ATM. But not always the technical device works properly, and in case of any failure in the system, it gives an error on the screen.

Each code means its own malfunction, and only technical service workers know how to fix the problem. Most errors are related to internal technical malfunctions, so the user of Sberbank banking services needs to report an error by calling the call center or sending a message to 9000. Then the employees will consult and describe in detail what actions need to be taken to fix the problem.

Error codes for Sberbank of Russia software

I am a co-owner and CEO a small business related to textile production and we have an organization's current account in Sberbank. For the convenience of payment, we entered into an agreement with Sberbank, according to which we were brought a terminal for paying for services with credit cards (there is a separate story that we initially asked for a portable terminal, since we go to clients, but they brought us a stationary one). We have few transactions, but nevertheless they happen more often for large amounts.

One of our clients, who had already successfully paid for services with his card through this terminal, once again decided to pay with a card, but it didn’t work out - the terminal gave error 4401 (as I later found out, this error means the need to authorize the transaction in a special division of Sberbank) with a request to contact the bank and issued a slip with a refusal. The client decided that there might not be enough funds on the card, but the next day it turned out that there were enough funds. Then I called the authorization service phones and tried to authorize this transaction. After a 20-minute dialogue with a specialist, I was informed that the transaction could not be carried out and was recommended to accept payment in cash, which did not suit the client. After that, I decided to contact my manager, who said that this is not a problem - you need to change the terminal, he gave me the phone of those. acquiring services and offered to get through.

As it turned out, it was impossible to get through to this service - they simply do not pick up the phone. After a two-hour call, I demanded that the manager solve the issue of replacing the terminal himself, and at the same time bring a portable one instead of a stationary bank installed by mistake - and oh, a miracle - they contacted me 15 minutes later and agreed on the time of arrival of the technician.

After replacing the terminal with a new one, I gladly agreed with the client and went to a meeting to accept payment by card, but, unfortunately, the same error 4401 flaunted on the terminal screen after entering the pin code on the chip. The call to the authorization service is already the second, didn't give anything either. Then I began to find out what could be done in this situation with my client manager, and he gladly informed me that the problem was in the terminal itself and called a technician to reinstall it, and also gave the contacts of the curator from the acquiring department, so that it would be more convenient for me to resolve the issue directly . The technician came the next day, but the issue could not be resolved. I talked with the curator and she complained that the transaction authorization department was to blame for everything and suggested trying to make a payment with authorization again, only be sure to write down the time of the call, the name and number of the employee (in order to resolve the issue), and also strongly recommended to demand in the conversation with a specialist in the authorization of his head, to resolve the issue.

It is worth noting here that at that time the client wrote to the issuing bank of his card, and he replied that despite the client's numerous attempts to make a payment, there were no requests for payment on his side or any data at all. At the same time, the client's card is fully working, he pays her bills every day in cafes, restaurants, and so on. Since this was already the third meeting with the client, it can be said that I was already a little agitated by this situation, but without losing my temper I began to try to find out who could help me with this issue.

It all came down to the fact that authorization sent me to the manager and those. acquiring service, and the manager and tech. the service blamed the authorization department for everything - and this went on for 2-3 days - then they asked me for a photo of receipts with a refusal, then first the last 4, and then all 16 digits of the client card (!) And other data. Once in a while, I was strongly advised to call a technician for the next replacement of the terminal. The issue was escalated to Svetlana, the head of the acquiring department, who listened to me vividly and said - we will solve the issue, after which I received a call from technical support and offered to change the terminal. At this point, I again met with the client and we tried to conduct a transaction and - lo and behold! - I was told that now it will definitely work out - let's carry out the operation while the specialist is on the phone - everything is authorized, everything will be paid - but nothing happened - error 4401 appeared a new version- that a pin code is not entered during the transaction (this, of course, is not the case, the pin code was entered every time), and so on and so forth ...

Since this client is one of the main ones for me, and the situation seems to be unsolvable by Sberbank managers (for 11 days already), and also in connection with the approach to solving problems adopted in this bank, I decided to change my current account and leave Sberbank , since the service, which consists in (direct quote from the manager’s letter) “I understand YOU perfectly well, but what can I do?” absolutely does not suit me.

I also attach data on two calls to the authorization service:
1) May 23, Olga 43934, call time 9:09, duration 18:03.

Payment by credit card via the Internet - this service is now offered by almost any online store. You can, for example, buy a train ticket by paying with a bank card, make a purchase on ozon.ru, buy a railway ticket online.

I have always ordered and paid for tickets with a bank card via the Internet (I only use debit cards I don't have a credit card). The most interesting thing is that this service sometimes fails - the money hangs on the card, the payment does not go through.

But I had a case where the payment simply did not go through. Robokassa wrote a message - payment cancelled. I didn't know what was the reason. AT personal account I couldn't find the error.

There are many different reasons for errors - they are due to the bank or the cardholder. It is important to at least assume the reason for the error in order to understand how to proceed? For example, if you cannot pay for a hot ticket, then you need to understand what is the reason and try to fix the problem. Otherwise, the ticket may be purchased by another person.

The main causes of errors when paying with a bank card

First reason, which is the most common - the lack of the required amount on the card. It is recommended to check your balance - for this you need to call the bank or enter the Internet bank. Sometimes a card has a monthly or daily spending limit. To check this, you need to call the bank.

This reason may not be immediately clear - if you refuse to pay, your balance may not be displayed. The 3D secure authentication error may also be related to the incorrect entry of card details in the previous step. In this case, simply repeat the payment and enter the correct data.

The second reason— on the side of the payment system. For example, the Russian Railways payment terminal does not allow you to pay MasterCard cards. Only Visa cards can be used.
The specified store may not support this payment method. For example, a robokassa, which is connected to many stores, offers various payment rates.

At first I wanted to pay for webmoney, but I called the store. It turned out that you can not pay for webmoney. They don't have this option enabled. Although the payment method via webmoney is offered on the payment page.

Third reason Your card may have been blocked. Again, you can call the bank and check it out. Blocking can be carried out automatically by the bank in case of suspicious transactions with the client.

Fourth reason— you do not have the 3d Secure option enabled (MasterCard SecureCode in case of MasterCard).
The 3D Secure technology is as follows: when paying, you receive an SMS from the bank, which you must enter in a special window. Only you and the bank know this SMS. Fraud in this case is quite difficult, it will require your phone.
You need this option to pay more than 3 thousand rubles. This is just my case. I bought a Bosch gas stove from an online store. When paying for goods in the amount of 22 thousand rubles, I received the following message:

I was confused, didn't know what to do. At first I thought it was a store problem. But first I still called the bank. In my case, it was Promsvyazbank and a profitable card.
Calling Promsvyazbank support, I was offered to first go through the authentication procedure

1. Say the last 4 digits of the card number
2. Give the last name, first name, patronymic in full
3. State the code word.

Further, in order to connect the 3d Secure service, they demanded 2 numbers from the table of one-time keys from me. It seems like the service was connected, but after half an hour the payment failed again. I called the bank - they said wait when it connects - the service does not connect immediately. You need to wait.

I decided to check if the service is connected. I logged into the Internet bank - I saw that there is such a service (in PSB retail, you can see this on the card page by clicking on the card number)


Once again, an attempt to pay - a window popped up for me where I had to enter a confirmation code. After filling in the card details, I received an SMS with a payment code


Then voila - the order is finally paid. I received the following window and the status of the order in the store changed to "Paid"
My order was delivered to the destination, where I will pick it up within a month. The main payment went through.

Most Common Error 11070: 3d-secure Authentication Error - Causes

The most common error that occurs when paying with a card is 11070: 3dsecure authentication error. There are 2 possible causes this error

1. An invalid one-time code was entered. You received a code, but when entering you made a mistake in the number. As a result, we got an error
2. The one-time code is rotten. The time that you are given to enter a one-time code when paying is no more than 5 minutes. Then you will have to repeat the payment.

Card processing error - what is it?

Bank processing is a complex program that is responsible for processing card transactions. When you withdraw money from an ATM, make a purchase, then there is a request via the Internet to this system. It checks if there is money on your card. This program is located on servers on the Internet.

You can't change this error in any way.. You should contact hotline bank or online store where you make a transaction. Correcting the error is the job of the specialists who support this system. It remains only to wait.

You can try to pay again in about half an hour. In theory, such errors should be corrected very quickly. A similar error occurs with the message "The service is temporarily unavailable." This means that the server side is broken and nothing can be done. Just waiting for a fix

What does it mean the host is not available when paying by card

A host is a specific network address. It can be an ip address or just a domain name (for example, server1.sberbak.online). When paying with a card through a terminal, a connection to a specific network address (host) occurs. This host has software that makes payments - withdraws money from the card, checks the balance, etc.

If the host is not available, then the money cannot be withdrawn. There are 2 main reasons for unavailability:

1. There is no Internet on the device from which the payment is made. In modern terminals, an Internet module can be sewn in, through which the terminal communicates with the server. Perhaps he lost the network or hung up. In this case, a reboot can help, or an exit across the bare sky, where Mobile Internet catches perfectly
2. The host is unavailable due to a breakdown. In this case, it is recommended to contact the hotline of the bank that supports your terminal. This problem should be solved on the host side. It may not be available for different reasons: hanged, server crashed, software update in progress.

What is an error in CVC cards?

The CVC code is the three-digit code found on the back of your bank card. If an error appears in the CVC of the card, we recommend that you check if you entered this code correctly? If everything is correct, please check if other details of your Sberbank, VTB or other bank card are entered correctly.

CVC code is needed in order to check if you have this card in hand. This error means that the CVC code entered incorrectly. Just make the payment again and enter all the data correctly

Problem when registering a token - how to solve?

A problem when registering a token is a common mistake that appears on the Russian Railways website when paying for tickets.
A token is a unique identifier (a string like 23hjsdfjsdhfjhj2323dfgg) that is generated when you order a ticket. It's like your payment session. The error occurs on the payment server side.
There can be two solutions

1. Problems on the RZD server. The payment server is very busy and overloaded due to the number of orders. Perhaps it has an error. In this case, we recommend that you try to repeat the payment later.
2. Token expired. It's the payer's fault. Consider the situation: if you issued a ticket, and then left the computer for half an hour, and then returned and clicked pay. Your order has been canceled because you didn't pay on time. You will receive an error when paying. You need to re-buy a ticket and pay for it within 10 minutes.

Bank card error - card not supported

The "card not supported" error may occur if you pay for any service with a card of another payment system, a prepaid card or a Virtual Card. This does not mean that the card you have is “wrong”, there is no money on it or anything else. It's just that in this particular case you can't use a card of your type. For example, virtual cards cannot be used when paying in the Google Play Market.

The solution is simple: try a different card. If the error persists, contact the support service of the online store or payment service where you make the payment.

Table with payment error codes.

Few people know that when paying with a card, the system usually issues an error code. For example, E00 upon payment. Sometimes by mistake you can understand what the problem is

What should I do if everything is OK with the card, but the payment does not go through?

The most typical problem when a payment fails is a failure in banking system. There may be interruptions in the work of the bank. This may not necessarily be your bank, but the bank that accepts the payment on the client side (who owns the terminal). In this case, you can give 2 tips

1. Wait and pay later. Failures in work are quickly resolved and in an hour the payment can go through without problems. Usually you can find out about failures by SMS messages or by calling your bank's hotline.
2. Use another card. If you can't pay with one card, try paying with another card. If the payment with another card does not go through, then this is most likely a failure on the side that accepts the payment. Here it remains only to wait.

Firstly Get yourself a special card. Do not use for payment salary card on which you have all the money. Optimal - credit card. It allows in individual cases return part of the purchase amount (CashBack). Usually this is an amount up to 5 percent of the purchase. Be careful, some services charge commissions when paying with kata. And of course, the address of the payment page should always start with https and next to the address there should be a padlock icon (https connection).

Secondly- do not keep a lot of money on the card. The card should have a little more than the amount you need for the purchase. Approximately plus 10% of total cost purchases. The logic is simple - nothing can be withdrawn from the zero card.
When you make a purchase, simply replenish the card in the Internet bank and receive the required amount.

Thirdly- Make card payments in well-known stores. Read reviews about stores on Yandex.Market. If you pay by card, be prepared for the fact that if you cancel an order, it may not be returned to your card immediately.
The last time I made a payment for an order and then returned the order and money, the return to the card went within 7 days. Remember - no one will immediately return the money to you. Be prepared to wait.