How to use the payment system contact.  Tariffs for money transfers Contact (Contact).  Possible problems upon receipt

How to use the payment system contact. Tariffs for money transfers Contact (Contact). Possible problems upon receipt

Contact responded to the demand of the time. Money should circulate even faster. If there are formal obstacles to this flow, they must be removed. cash flows is the blood of the economy. If they are able to run faster, it means that the country and the state are able to solve their problems better and easier. Now citizens can receive a money transfer Contact without a bank account.

Individuals can receive a money transfer in the Contact system after presenting an identity document in a few seconds. It is provided for the presence of points of work with clients Contact in all settlements and in all microdistricts.

System Benefits

The World Wide Web also runs on Contact. Here you can book hotel rooms, buy goods in online stores, make purchases of tickets and much more. This system successfully interacts with banks. In the agent bank, you can send and receive a payment via the Kontakt money transfer system through a bank account, and in its absence, through a terminal, the Internet or a payment card.

Payment limits

Contact works within Russia and abroad. Payment limits depend on the country, the client's citizenship and the method of transfer.

  • Without opening an account outside of Russia, you can transfer no more than five thousand dollars during the day.
  • The limit for a one-time transfer within Russia is set at 500,000 rubles and 10,000 US dollars for neighboring countries.
  • Transfers in dollars within Russia are prohibited.
  • You can receive the amount transferred from abroad in any currency.
  • Transfer fees depend on the amount and country of receipt, and do not exceed 2% of the amount.

How to get a?

To receive a Contact transfer in Moscow, you need to come to a bank that supports the money transfer system, present your passport and indicate the code that is assigned to the transfer operation by the sender of money, the amount, full name. the payer, as well as the city and country from which the transfer was made.

In Moscow this system support the following commercial banks:

OOO Commercial Bank Interkommerts, OJSC Tatfondbank, JSCB Mosoblbank, CJSC Raffeisenbank, CB Natsinvestprombank, OJSC First Republican Bank, Avtotorgbank, Akademichesky Savings bank, Bank MBFI, BFG-credit, European Express Bank, Zlatkombank, Investbank, Interprogressbank, etc.

Here you can receive a money transfer without a bank account. Information on addresses and opening hours can be found on the Incred website - manage your money.

Money transfers Contact (CONTACT) is cash unaddressed money transfers in Russia and abroad. Neither the sender nor the recipient is required to open an account. Contact is the first Russian system money transfer, founded in 1999. Currently, Contact's operator is .

Contact has a large number of points of departure and points of receipt, usually at each point you can send and receive a transfer.

If we compare Contact with transfers, then the latter has more sending points, since you can make a transfer in communication stores (Euroset, MTS, Svyaznoy, Beeline, Know-How) and Kari stores, you can only receive a transfer at a partner bank. The contact only works with banks.

How to send

To make a transfer, you must select the point of departure on the official website of the Contact and the point of receipt. Come to the point of departure with a passport and report the last name, first name, patronymic of the recipient, as well as the country, city and amount of the transfer.

On the territory of Russia, transfers are made in rubles, the maximum amount of one transfer is 500,000 rubles.

On the territory of the CIS, transfers can be made in three currencies: rubles, dollars and euros. To non-CIS countries - in dollars and euros.

Payments abroad have the following maximum limits: for residents $5,000 per day, for non-residents - $10,000, €10,000 or 350,000 rubles.

Transfer via terminal

If the transfer amount is not more than 15,000 rubles (including the commission), then it can be sent through the Payment terminal. The commission is approximately 1-2%. You need to enter information about yourself and the recipient, country, city and amount and deposit money into the terminal.

A code will be sent to the mobile phone, which must be reported to the recipient. You can receive a transfer, as usual, through any receiving point in the specified city.

Transfer via mobile phone

A transfer via a mobile phone is convenient for the sender in that you can send a transfer anywhere where there is a mobile connection, but the commission for the transfer will be significantly higher and depends on the operator.

The transfer is carried out by sending an SMS message, after which a transfer control number is sent to the mobile number, which must be transferred to the recipient.

For the recipient, it does not matter how the transfer will be sent, he needs to come to the point of receipt for cash.

How to get a

The sender informs the recipient of the transfer number, amount and city. The recipient must come to the point of receipt with a passport, name the transfer number, last name, first name, patronymic of the sender, currency and amount of the transfer.

The transfer fee

Official Commission for Transfers Russia Contact 1%, but not more than 1,000 rubles(same as Golden Crown), but some partner banks charge much more.

Unlike the Golden Crown, already on the Contact website you can calculate what commission will be in a particular bank. To do this, you just need to enter the country and city in the "Transfer Cost" section and the system will select the sending address itself. Select a specific item, specify the amount, and the commission amount will appear on the screen.

For example, Bank Vozrozhdenie charges the following commission for the transfer Contact:

  • if the transfer is not more than 12,500 rubles - 1% + 75 rubles, but not less than 85 rubles.
  • amount from 12,500 to 100,000 rubles. - 1.5%.
  • amount from 100,000 rubles. up to 500,000 - 1,500 rubles.

Such a commission is more than indicated on the site.

The recipient of the Contact does not pay a commission for the transfer, which is a plus. For example, Sberbank takes a commission from recipients with international ones in the amount of 1%.

Transfer status

On the site you can check the status of the transfer. To do this, you need to enter the date of sending, the number and surname, first name and patronymic of the sender in the "Checking the transfer status" section.

As with any cash transfer, when sending money transfers to Contact, remember the following:

    • When sending a transfer, carefully check the details of your recipient, one wrong letter can lead to a lot of wasted time and nerves.
    • Decide in advance on the point of collection - this is important. Sending money is easy, but getting it can sometimes be very difficult, especially if the locality where the transfer is sent is small. Not always the information on the official website is correct, it must be checked.

Happy translations!
Nina Polonskaya

Hello everyone, dear readers of the blog site! The Contact money transfer system positions itself as the first Russian money transfer service. Indeed, the history of the company began in 1999, so its statement is based on quite certain facts. How it works and what its advantage is, we will analyze in our review.

The main direction of the Contact service is sending money transfers individuals in Russia and around the world. He was the first to register single register payment systems, which is indicated in advertising, calling itself the main service provider in our country. Which, by the way, is not without credibility, because in 2013 Kontakt was given the official status of social significance.

Qiwi Bank acts as an operator constantly working with the company's transactions. In fact, the financial institution is the founder of Contact. It’s just that at that time the bank was called RUSSLAVBANK, and in 2014 it changed its name.

The achievements of the payment service are really impressive. At the moment, he cooperates with 900 banks of the planet, has more than 500 thousand service points, and they are located all over the world. For example, only in Moscow there are 206 points that accept and issue funds through Contact. The service works with more than 180 countries. Transfers can be sent in the main currencies for Russians (euro, dollar, rubles) and national, if the transfer is international.

Payment service options


What services does the Contact payment system provide:

  • international and domestic money transfers;
  • payments for services and goods.

It doesn’t seem like much, but in fact, the service offers many options for sending and receiving money, and cooperates with more than 10 thousand organizations. The main advantage of the payment system is that you do not need to open an account to work in it, all operations are carried out with the means of payment available to you. For example, through bank cards, cash payment is accepted.

For the transfer depends on the countries of receipt and departure, the amount of the transaction, but may vary within the same state. For example, a transfer within Russia costs 1% of the amount, but not more than 1000 rubles. Sending money to Georgia will cost 0.5% -1%, maximum 1000 rubles, the commission depends on the size of the transfer. By the way, the Contact payment system often holds various promotions. If you regularly use its services, keep an eye on great deals on the service website.

Several options for sending money are available:

  • through the Contact website from any device;
  • at partner service offices;
  • in terminals Contact.

Using any of the above methods, you can send a transfer to another person or make a payment in favor of legal entity. Choose the option that is most convenient for you at the moment. But the most popular are still online transactions on the Contact website. Let's analyze everything available ways translation in more detail.

How to send money via Contact

Money transfers through the Contact system are carried out all over the world. The following currencies are available to Russians: dollars, euros and rubles. What methods of transferring money are there in Contact:

  • On the website of the payment system. You will need a card of any Russian bank, even MIR and Maestro are accepted. You need to go to the online transfer section, select a transfer from the card and transfer funds. To complete a transaction, you must be logged in. personal account on the payment system portal. You will also need to provide full details of your banking plastic(number, expiration date and secret code on the reverse side). The transfer is confirmed by entering a one-time password. The recipient receives the funds in cash at the Contact service point or by crediting to his card account.
  • From the partner's office, which are usually banks. You can see the address of the nearest one on the portal of the payment system Contact. Be sure to take your passport with you and pay attention to the opening hours. You should inform the operator of the last name, first name and patronymic of the recipient, country, city, amount. Then deposit money into the cashier, taking into account the commission. If necessary, you will have to give the address of the receiving point, but in Russia this is not required.
  • From number mobile phone using RURU, MOBI.Money and MTS services. The transfer is available to subscribers of Beeline, Megafon, MTS, Tele2 and some other little-known operators. To send a transfer, you need to write an SMS according to a special template to the short number of the service or use the online form.
  • Through the payment terminal Contact. It is required to specify all the same data about the recipient and the sender. After that, deposit cash into the device and confirm the transfer. It remains only to inform the addressee of the transaction code.
  • Through the partners of the Contact payment system. In this way, it is allowed to send from 1 to 500 thousand rubles.

The payment of the sent transfer can also be addressless, but this option is valid only in a number of countries. These include Russia, Belarus, Uzbekistan, Tajikistan, Abkhazia and some others. This means that the recipient will only need a passport; when sending, it is not necessary to indicate the address of issue.

The transfer time is only a couple of seconds, that is, funds are received instantly. Please note that there may be delays due to time differences, features of the partner bank, etc. Therefore, you should not count on instant crediting. In order for the client to track the status of the sent transfer, the payment system notifies him by sending SMS.

Domestic departures do not have a daily limit. However, you can send no more than 600 thousand rubles at a time. Stricter restrictions apply when sending money abroad. Russians can send no more than 5 thousand dollars a day, this limit does not apply to foreigners.

A complete list of payment system partners, transfer features, tariffs and restrictions can be found on the Contact website. Everything is described here in such detail that there should be no questions left. In extreme cases, you can dial the phone hotline 8 800 200 4242.

How to receive a transfer through Contact


After sending a money transfer, you need to inform the recipient about it and transfer the transaction number. It is much easier to receive money through the Contact payment system than to send it. If you need to collect funds in cash, go to the nearest customer service point. On the site you can choose a convenient branch and get acquainted with the mode of its work.

To receive funds, you need to present your passport and transfer number, then collect the amount sent. By the way, you can check the status of the transfer in real time on the Contact service portal by the transaction number.

If the money was sent to your payment card or bank account, you don’t have to do anything at all. Just check the fact of crediting funds and dispose of them at your discretion. It should be noted that the commission for the operation is taken from the sender, the recipient pays nothing.

What happens if the recipient does not come for the money? The transfer is stored in the payment system for 3 years for instant issuance. If a person applies later, he will be able to receive funds upon application. Also, the sender, realizing that the recipient does not plan to take the money, can withdraw the transfer and return the amount minus the commission.

Payments to organizations

AT payment service not only transfers to individuals are available, but also payment in favor of organizations. For example, for communal payments, mobile phone, loan repayment, air tickets, insurance, etc. Funds can be transferred through all the same customer service points. You need to provide payment details, indicate the amount and deposit it, taking into account the commission charged. Do not forget to take the check and keep it at least until the money is credited.

It is also allowed to pay for services or goods through the Contact terminals. To do this, select the payment section in the menu and then the desired type of operation. Then deposit money into the device and confirm the transfer.

Please note that not all payments are made in real time. It is necessary to take into account the average transfer time of 3-5 days, because delays are always possible.

Customer Reviews Contact

When you need to send a money transfer, the question arises which company to contact. Especially when it comes to large sums. The Contact payment system has several serious competitors - gold Crown, Unistream, Western Union, MoneyGram, etc. To make the right choice, you need to read the reviews of the customers of the payment system.

What are the positive aspects of Contact they note:

  • Fast and inexpensive transfers from card to card. The commission is often lower than what the issuing bank offers.
  • Making an international transfer is carried out simply and without opening an account on both sides. In a couple of minutes, you can fill out a form on the site, and on the same day the recipient will receive the money.
  • Low fees for international transfers.
  • Many service points in Russia and abroad.

Not without criticism:

  • The website and the call center provide false information. When you try to send or receive funds, it turns out that given bank no longer works with Contact. Before going to the branch of the bank indicated as a partner of the system, you should call and clarify the possibility of withdrawing money.
  • Poor service desk performance when enumeration issues occur.
  • In some cases, the funds are returned back to the sender, but all the data is correct. Apparently, this is due to a program glitch.
  • When the transfer is returned, the commission is not returned to the recipient. Moreover, you have to wait up to 30 days for a rejected operation.
  • Often the negative is associated with the work of the partners of the service, who cannot correctly fill out the transfer documents and issue money by number. Or issuance in Contact is carried out only until a certain time.

Users note that the most important thing when sending a transfer is to carefully check all the specified data. Otherwise, the recipient will not be able to pick up the money, because the information does not match. In general, the Contact payment system deserves attention because of the low commission, the speed of transfer and the quality of the services provided. The main difficulties arise when using the service for the first time, but in the future, many customers no longer experience them.

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Over a relatively short history of its existence, Contact money transfers have gained wide popularity both in Russia and abroad, and the payment system itself has become one of the top three in terms of money transfers. The following facts allow us to characterize the CONTACT payment system:

  • established in 1999;
  • the system operator is NPO "Rapida", which is 100% owned by the QIWI group;
  • monetary translations Contact can be shipped to more than 170 countries;
  • more than 900 international and Russian financial organizations are partners of the system;
  • the total number of service points of the system exceeds 410 thousand;
  • the payment system often became the winner of various competitions for the quality of service;
  • The top 5 countries receiving transfers via the Contact system include the Czech Republic, Turkey, China, Israel, and Germany.

How to send a money transfer Contact in Russia

The Contact payment system offers several different ways to send money:

  • in branches of partner banks;
  • through self-service terminals;
  • from a mobile phone account;
  • via internet bank

Transfers through branches of partner banks

The Contact payment system cooperates with many Russian banks. Among them there are both large and medium and small in size. financial institutions. You can send a Contact money transfer at the branches of the following Russian banks: AK Bars Bank, Binbank, Vozrozhdeniye, Genbank, Globexbank, Guta-Bank, Metropol, Lanta-Bank, Loko-Bank, IBA-Moscow, Mosoblbank, Russian Capital, Northern Sea Route, SDM-Bank, Taatta Bank, URALSIB Bank, Finance Business Bank and many others. In total, in Russia there are about 12 thousand service points of the Contact payment system.

Cash transfers at service points remain the most popular way to send money transfers. For them, the biggest limits for sending transfers Contact. Maximum amount of one transfer:

    • on the territory of Russia: 500 000 RUR
    • from Russia to CIS countries: 350,000 RUR / $10,000 / €10,000
    • between CIS countries: 600,000 RUR / $20,000 / €20,000
    • to non-CIS countries: determined by the legislation of the recipient country.

In addition, there is a legal restriction on cross-border transfers from Russia: a resident of the Russian Federation cannot send abroad within one business day over $5,000 , or the equivalent in another currency at the exchange rate of the Central Bank of the Russian Federation. On the foreign citizens this restriction does not apply.

For sending money transfer Contact, you must perform the following steps:

  • visit the nearest service point of the Contact payment system;
  • inform the operator of the necessary data for drawing up an application for a transfer (country and city of destination, full name of the recipient, amount, etc.);
  • present an identity document, which must be valid on the date of the transaction. For non-residents of the Russian Federation, a document confirming the right to stay on the territory of the Russian Federation may be required;
  • pay the required amount to the cash desk of the branch;
  • tell the recipient the control number of the transfer and the amount sent.

Transfers through self-service terminals

You can also send a money transfer to Contact through payment terminals, SDM-bank, However, in this case, the maximum transfer amount will be 15,000 rubles. To send a transfer, you must carefully follow the instructions on the terminal screen. The control number of the transfer will be sent via SMS to the specified phone number. It must be communicated to the recipient of the transfer.

Transfers from a mobile phone account

You can also send a money transfer to Contact from the subscriber's mobile phone account. The maximum transfer amount will be 14,000 rubles. The transfer can be made from the subscriber's account of any telecom operator:, or.

Transfers via internet bank

Contact money transfers are available for users of the following services:

  • Internet banking system HandyBank;
  • NCC payment system;
  • APB ONLINE system of Pridnestrovian Agroprombank.

How to receive a money transfer CONTACT

The speed of delivery of Contact transfers is instant. You can receive the transfer almost immediately after sending it. For senders, a service of free information about the status of the transfer is available. You can also check the status of the transfer on the official Contact website. To do this, you must specify the control number of the transfer and the date of sending.


In order to receive a Contact money transfer, you must:

  • visit a Contact service point. You can find a convenient branch either on the Contact website or by calling the support service;
  • show a passport or other identity document in accordance with applicable law;
  • inform the operator of the transfer control number, currency, amount and full name of the sender. The control number must be obtained from the sender of the transfer;
  • sign documents for receiving the transfer (application, etc.).

You can also receive Ria Money Transfer international money transfers at Contact service points.

With the help of the payment system CONTACT You can quickly, reliably and inexpensively transfer money to relatives, relatives and friends. Use the services CONTACT it is possible in over 500,000 points on the territory of Russia, countries of near and far abroad. Transfers without opening an account can be made in rubles, US dollars and euros.

To send a money transfer you need:

  • Come to the transfer point convenient for you.
  • Tell the operator the country, city and point of payment* (*only for non-CIS countries and the Baltic States) of the transfer, as well as the amount and full name of the recipient.
  • Present your identity document.
  • Enter the amount of the transfer and the commission for sending the transfer to the cashier.
  • Tell the recipient the number of the sent money transfer, the amount of the transfer, and, if necessary, the address of the payout point.

To receive a money transfer you need:

  • Come to the point during its opening hours.
  • Present an identity document.
  • Inform the operator of the transfer number, amount, currency and full name of the sender.
  • Get a translation.

Shipping restrictions Money:

Maximum amount of one transfer:

  • within the territory of Russia: 600,000 RUB / 20,000 USD / 20,000 EUR (sending transfers in foreign currency within the territory of the Russian Federation is available only for individuals who are non-residents of the Russian Federation).
  • from Russia to CIS countries: 600,000 RUB / 20,000 USD / 20,000 EUR

Quantity and total amount transfers are not limited, except for the limitation on the amount of the transfer in accordance with the current currency legislation Russia:

  • !Transfers of individuals-residents of the Russian Federation outside of Russia are limited to the amount 5000USD for one business day (or the equivalent in RUB/EUR).
  • When making transfers from the Russian Federation in the direction Kazakhstan and Kyrgyzstan: the maximum amount of funds transferred cannot exceed 150,000 RUB in equivalent foreign exchange, determined at the exchange rate of the Bank of Russia on the date of the transaction, within one calendar month from one Sender.

Ways to send and receive money:

  • Online translation
  • Through customer service points
  • CONTACT ACCOUNT
  • Transfers from a mobile phone account
  • Through the self-service terminal of the payment system. The maximum transfer amount is 15,000 rubles.
  • Through the Internet. If you have remote access to your bank account.

In this section, all information (including tariffs) is indicated for bank branches.