General characteristics of PJSC "Sberbank" of Russia. Structure of pjsc sberbank of russia Group capital adequacy

Introduction

This report examines the public joint-stock company"Sberbank of Russia. "Sberbank" of Russia today, almost nothing reminds of the savings banks, the functions of which it performed throughout a significant period of its history. But today, "Sberbank" of Russia has little resemblance even to itself just a decade ago. The ability to change and move forward is a sign of the excellent "sports" form in which Sberbank of Russia is today. title of elder and the largest bank Russia does not prevent him from openly and honestly competing in the banking market and keeping abreast of financial and technological changes. Sberbank not only keeps pace with modern market trends, but also stays ahead of them, confidently navigating rapidly changing technologies and customer preferences. The purpose of the educational practice is to consolidate and apply the theoretical and practical knowledge gained during training at the Department of Finance of Organizations. To achieve this goal, it is necessary to perform the following tasks:

give a general description of PJSC "Sberbank" of Russia;

Consider the organizational structure of PJSC Sberbank of Russia;

· conduct a feasibility study of PJSC Sberbank of Russia;

analyze financial state of PAO"Sberbank of Russia.

The training practice was held at Sberbank of Russia in the Bank of Tatarstan Branch No. 8610, from 03/28/2016 to 04/09/2016.

general characteristics PJSC "Sberbank" of Russia

Sberbank financial organizational

Public Joint Stock Company "Sberbank of Russia" (hereinafter - PJSC "Sberbank of Russia") is a modern universal organization, one of the largest Russian commercial banks in Russia and the CIS countries.

Sberbank of Russia has a huge branch network: 17 territorial banks and more than 18,400 divisions. It provides services in all 83 constituent entities Russian Federation. Remote service channels have recently been introduced. There is a development of applications "Sberbank Online" and " Mobile bank» with wide client base.

Also recently, Sberbank has significantly expanded its area of international presence. Previously, it was limited to the CIS countries, but recently the distribution area has increased significantly. Representations appeared in Central and Eastern Europe (Sberbank EuropeAG) and in Turkey (DenizBank). The acquisition of DenizBank was the most significant in the entire 170-year history of the bank. In addition to the previously listed countries, Sberbank also has representative offices in China, India and Germany, and is managed by Sberbank Switzerland AG.

"Sberbank" of Russia was established in the form of an open joint stock company in accordance with the Law of the RSFSR "On banks and banking in the RSFSR" in 1991. The founder and main shareholder of Sberbank of Russia is central bank Russian Federation. The Bank's shareholders are more than 200 thousand legal entities and individuals.

The supreme governing body of Sberbank of Russia is general meeting shareholders.

The Bank is a legal entity and, with its branches, forms a single system of Sberbank of Russia.

Story PAO development The "Sberbank" of Russia began, on November 12, 1841, the Russian Emperor Nicholas I signed a decree on the establishment of savings banks in Russia "for the delivery of funds for savings in a correct and profitable way." This date began to be considered the birthday of Sberbank.

A few months later, on March 1, 1842, an employee loan treasury Nikolay Christofari crossed the threshold of the newly opened cash desk in St. Petersburg. He could not even imagine that at that moment he became the first client financial institution, whose history will be inextricably intertwined with the history of Russia.

Sberbank is the historical successor of the Savings Banks, founded by decree of Emperor Nicholas I, which at first were only two small institutions with 20 employees in St. Petersburg and Moscow. Then they grew into a network of savings banks that operated throughout the country and even in difficult times helped to maintain stability. Russian economy. Later, during the Soviet era, they were transformed into the system of State Labor Savings Banks. And in modern times have turned into modern universal bank, a large international group whose brand is known in more than twenty countries around the world.

Table 1.1 below shows the stages of development of PJSC Sberbank of Russia.

Table 1.2. Stages of development of PJSC "Sberbank" of Russia


		Foundation and development of banking in Russia. The first client of the first bank in the country. Growth to 500 clients per day
		"Golden Age" of the first bank of Russia and development financial literacy population. 3875 savings banks 2,000,000 issued passbooks
		The first revolution and global changes in the policy of Sberbank. Savings banks began to carry out Money transfers, issue their own loan certificates, conducted operations with interest and securities.
		Sberbank during the Great Patriotic War and after the war, participation in projects of national and global importance. A new Charter of state savings banks was established.
		Development and transformation of Sberbank during the “thaw”, “stagnation” and “perestroika”. The number of savings banks doubled from 40,000 to 79,000. The number of bank customers increased 12 times.
		Global changes of Sberbank of Russia: life according to new economic laws. The first ATMs began to function. Created Non-State Pension Fund Sberbank. Sberbank Online service launched.
		Activities and measures of Sberbank of Russia in a difficult financial situation: the crisis has been overcome. The Sberbank Business Online system began to work. Sberbank entered the top 20 largest banks in terms of market capitalization. The Bank became the general partner of the Sochi-2014 Olympic Games.
		A new stage in the history of Sberbank of Russia: the introduction of innovative solutions, new programs and advanced technologies. New future of the country. Sberbank canceled all commissions for consideration and issuance of loans. Has been lowered twice interest rates lending.

Sberbank is a modern universal bank with a large share of private capital, including foreign investors. The structure of Sberbank's share capital testifies to its high investment attractiveness.

Today, PJSC Sberbank of Russia, as one of the market participants, occupies a leading position in the Russian banking, as well as in the lending market, this rating is presented in Figure 1.1.

Rice. 1.1.

The main goal of PJSC Sberbank of Russia is to ensure the growth of investment attractiveness and maintain leadership in the Russian market financial services by modernizing management and technological processes. To achieve this goal, Sberbank of Russia's activities are aimed at improving the client policy, creating a flexible and efficient system of interaction with clients based on taking into account the needs of various client groups.

PJSC "Sberbank" of Russia - universal commercial Bank, meeting the needs of various customer groups in a wide range of quality banking services throughout Russia.

Acting in the interests of depositors, clients and shareholders, PJSC Sberbank of Russia strives to effectively invest the attracted funds of private and corporate clients in the real sector of the economy, lends to citizens, contributes to the stable functioning of the Russian banking system and saving household deposits.

The main activities of PJSC "Sberbank" of Russia:

attracts funds from individuals and legal entities in deposits;

Places funds on its own behalf and at its own expense;

Opens and maintains bank accounts for individuals and legal entities,

Performs settlements on behalf of clients;

· collects bills of exchange, cash, payment and settlement documents and provides cash services to individuals and legal entities;

· buys and sells foreign currency in cash and non-cash forms;

attracts deposits and places precious metals;

Issues bank guarantees;

carries out translations Money on behalf of individuals without opening bank accounts;

carries out leasing operations;

provides brokerage, consulting and information services;

Performs issuance and maintenance bank cards;

· carries out issue, purchase, sale, accounting, storage and other operations with securities, and much more.

Funds for the implementation of these activities are attracted by the Bank from the following sources: shareholders' funds; deposits of private clients; funds of legal entities; other sources, including borrowings in international financial markets.

Educational practice was completed in the department of lending to medium and large businesses of the Bank of Tatarstan branch No. 8610.

Providing services to medium, large and private individuals is a priority activity of the Bank of Tatarstan branch No. 8610.

"Bank of Tatarstan" No. 8610 is actively developing lending programs, offering its customers profitable loans for design and investment lending business, improvement living conditions, purchasing vehicles, receiving higher education and many other financial issues. Sberbank of Russia helps to carry out payment transactions, takes responsibility for storing and increasing the funds of its depositors.

Each client of the Bank of Tatarstan branch No. 8610 can always count on the help of qualified specialists, an individual approach and attentive attitude.

The reliability of PJSC Sberbank of Russia and its impeccable business reputation in Russia and abroad are confirmed by high ratings from leading rating agencies.

SWOT analysis of PJSC Sberbank of Russia is shown in Table 1.2.

Table 1.2. SWOT-analysis of PJSC "Sberbank" of Russia

Strengths:

Sberbank of Russia is a reliable credit institution. The Bank has high ratings, both in Russian and international rating agencies, and is also one of the largest companies in Russia; The controlling stake in the bank belongs to the state. In case of problems with the bank, it can count on the help of the main shareholder; It has a developed regional network of branches throughout Russia; The publication of quarterly reports in accordance with international standards testifies to the high transparency of the bank's activities; Has high liquidity valuable papers, which for a long time were perceived by the market as a protective paper. The Bank has a diversified resource base, which gives it stability.

Weak sides:

The low flexibility of the bank to changes in external conditions will contribute to a gradual decrease in the market share attributable to it; Increasing competition in the Russian market for the provision of banking services.

Features: -

Sberbank of Russia seeks to strengthen its position as a leader in the retail sector; The bank plans to issue global depositary receipts (GDRs) for existing shares on the London stock exchange. Bringing shares to Western trading floors will further increase the liquidity of securities.

Threats: -

The possibility of a conflict between the development of the business of Sberbank of Russia and the interests of the main shareholder; Strengthening competition in the market for the provision of banking services in the event of accession to the WTO and the entry of foreign banks into the Russian market; Possible increased volatility in stock prices due to personnel changes on the board of the bank.

Here are the main technical and economic PAO indicators"Sberbank" of Russia from 2013 to 2015 in table 1.3, which is presented below.

Table 1.3. Key technical and economic indicators of Sberbank PJSC

Main characteristics	unit of measurement
Main indicators of the income statement
Operating income before reserves	in billion rubles
Profit before tax	in billion rubles
Net profit	in billion rubles
Main balance indicators
Provision for loan portfolio impairment	in billion rubles
	in billion rubles
Client funds	in billion rubles
Key quality indicators
The ratio of loan impairment allowance to non-performing loans	Meaning
Loans/Deposits

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INTRODUCTION

Industrial (undergraduate) practice took place at PJSC "Sberbank of Russia" COMMERCIAL BANK.

Pre-diploma practice is carried out in accordance with the requirements of the Federal State Educational Standard of Secondary Vocational Education in the specialty 38.02.07 Banking.

The purpose of production (pre-diploma) activities in the specialty is the development of general and the formation of professional competencies, as well as the acquisition of the necessary skills and experience in practical work in the specialty in modern conditions.

The objectives of the production (undergraduate) practice are:

Consolidation, expansion, deepening and systematization of knowledge and skills obtained in the study of disciplines and professional modules of the curriculum of the specialty, based on the study of the activities of a particular organization;

Collection, systematization and generalization of theoretical and practical material for use in work on the final qualifying work;

Evaluation of the system of accounting and financial management, analysis and control; development of recommendations for its improvement.

Preparation and defense of a report on undergraduate practice.

1. General characteristics of PJSC "Sberbank of Russia"

The Savings Bank of the Russian Federation is considered the largest bank in Russia and is included in many, including world banking ratings. The main tasks of the first years of activity in the new conditions were the tasks of maintaining the integrity of the Bank's system, maintaining positions in the market of retail banking services for deposits of the population, creating a material and technical base that provides the necessary conditions for servicing customers. The solution of these tasks became possible thanks to the strict centralization of the Bank's management structure.

By 1996, the period of hyperinflation was over, and economic situation has changed significantly in the country. The main task was solved by the Bank: the system of Sberbank of Russia withstood and retained its foundation. The Bank has formed a stable resource base, increased the potential of branches and affiliates. The Bank was faced with the task of effective management of attracted resources. The Concept for the Development of Sberbank of Russia until 2000, adopted in 1996 by the meeting of shareholders, was aimed at transforming into a universal commercial bank, in particular, through the development banking services corporate clients while maintaining specialization and leadership in the retail services market. The concept emphasized the priority of the Bank's participation in solving the currently topical national tasks of improving monetary relations, developing the domestic economy, participating in major government projects of great social importance.

The results achieved by Sberbank during this period show that the set goal has been achieved and the necessary basis for further development has been created. Despite the extremely unfavorable conditions in which the implementation of Concept 2 of the financial crisis was carried out, Sberbank operates stably, develops dynamically and retains the status of the largest commercial bank in the country.

The economic results achieved by Russia in 1999 and in the first months of 2000 inspire considerable optimism: for the first time in the years of reforms, GDP grew noticeably, the recession was compensated industrial production 1998, industrial output exceeds the pre-crisis level. Positive trends in the economy create the basis for the expansion of banking operations, allow Sberbank of Russia to use the accumulated resource base more efficiently, expand the scope of possible investments, and increase customer demand for quality banking services.

The task of the new development concept of Sberbank of Russia until 2005 is to “reach a qualitatively new level of customer service, maintain the position of a modern first-class competitive largest bank of Eastern Europe. This implies the creation of a system that is resistant to possible economic shocks in Russia and abroad, through the optimal distribution of proportions between the three main areas of activity - work with individuals, legal entities and the state. In terms of organizational structure, Sberbank of the Russian Federation is a joint-stock commercial bank. It was established by the Central Bank of the Russian Federation as an open joint stock company and registered with the Central Bank of the Russian Federation on June 20, 1991. Governing bodies savings bank include: general meeting of shareholders, Board of the bank, Board of directors of the bank, President of the Savings Bank. The competence of the bank's management bodies is defined in its Charter. Sberbank of the Russian Federation is a universal commercial bank. It provides its clients with more than 100 types of various services, both traditional, related to raising funds for deposits, lending, cash management services, and relatively new for the bank - dealing, operations with stock values, intermediary, etc.

2. Normative legal acts regulating financial activity PJSC "Sberbank of Russia"

The main goal of banking regulation and supervision in Russia is to maintain the stability of the banking system and protect the interests of depositors and creditors. The specific tasks that are assigned to the supervisory authorities in any given period of time are directly determined by this main goal of supervising credit institutions and state of the art banking sector. The main emphasis in the activities of supervisory authorities has been shifted to ensuring the proper quality of work of functioning credit institutions, their liquidity and solvency.

Under the regulation of banking activity is understood, first of all, the creation of an appropriate legal framework. Firstly, it is the development and adoption of laws regulating the activities of banks. Secondly, this is the adoption by the relevant institutions authorized by the state of the provisions governing the functioning of banks, in the form of regulations, instructions. They are based on the current legislation and concretize and explain the main provisions of the laws.

The main legal acts regulating the activities of credit institutions:

1. Civil Code of the Russian Federation (parts one and two);

2. Federal Law of December 2, 1990 No. 395-1 “On banks and banking activities”;

3 FZ of July 10, 2002 No. 86-FZ “On the Central Bank of the Russian Federation”;

4. Federal Law of 08.08.2001 No. 128-FZ “On Licensing Certain Types of Activities”;

5. Federal Law of December 26, 1995 No. 208-FZ “On Joint Stock Companies”;

6. Federal Law of March 26, 1998 No. 41-FZ “On Precious Metals and Precious Stones”;

7. Federal Law No. 40-FZ of February 25, 1999 “On the Insolvency (Bankruptcy) of Credit Institutions”;

8. Federal Law of July 26, 2006 No. 135-FZ “On Protection of Competition”;

9. Federal Law No. 46-FZ of 05.03.1999 “On Protection of the Rights and Legitimate Interests of Investors in the Securities Market”;

10. Bank of Russia Regulation No. 437 dated April 23, 1997 “On Peculiarities of Registration of Credit Institutions with foreign investment and on the procedure for obtaining preliminary permission from the Central Bank of the Russian Federation to increase the authorized capital of a registered credit institution at the expense of non-residents' funds”;

11. Bank of Russia Regulation No. 103-P, dated December 30, 1999, “On the Accounting Procedure for Operations Related to the Issuance and Redemption of Savings and Deposit Certificates by Credit Institutions”.

Thus, having revealed the essence of the finances of credit institutions, having considered the features of the organization of the finances of credit institutions, in the second chapter we can conclude that the finances of credit institutions are a set of monetary redistributive relations associated with the formation and use of income, savings based on the provision of services that mediate cash flow process national economy. They also revealed on what principles the finances of credit institutions are based and found out that financial resources credit institutions are cash income, savings and receipts that are own for banks and non-bank credit institutions, i.e. it is part of their own funds.

It should be noted that Sberbank of Russia, like any other bank, is a joint-stock company. The main goal of any bank is to make a profit. Profit - an indicator of the effectiveness of the bank. Bank profit is important for all participants economic process. Shareholders are interested in profit, because it represents the return on invested capital. Profit benefits depositors, for by increasing the bank's reserves and improving the quality of services, a stronger, more reliable and efficient banking system is being built.

Sberbank of Russia is largest bank RF and CIS. Its assets account for more than a quarter of the country's banking system (26%), and its share in banking capital is at the level of 30% (November 1, 2011). Founded in 1841, Sberbank of Russia today is a modern universal bank that meets the needs of various customer groups in a wide range of banking services. Sberbank occupies the largest share in the deposit market and is the main creditor of the Russian economy. Attracting funds from private clients and ensuring their safety is the basis of Sberbank's business, and the development of mutually beneficial relationships with depositors is the key to its successful work. At the end of 2010, 47.9% of those stored in Russian banks savings of citizens are entrusted to Sberbank.

The Central Bank of the Russian Federation owns 60.25% of voting shares and 57.58% in the authorized capital of the bank. The remaining shareholders of Sberbank of Russia are more than 273 thousand legal entities and individuals. The share of individuals in the authorized capital of the bank is about 9%, and the share of foreign investors is more than 24%.

Sberbank's loan portfolio includes about a third of all loans issued in the country (31% of retail and 31% of corporate loans). In 2010, Sberbank actively provided loans to the largest corporate clients, providing funds to finance current activities and investment programs, refinancing loans from other banks, acquiring assets and completing mergers and acquisitions, financing leasing transactions, expenses for participation in tenders, housing construction. As in previous years, Sberbank was directly involved in the implementation of government programs.

Sberbank continued to improve the quality of customer service. The most significant service of Sberbank remains the acceptance of household payments. Their volume increased by 1.4 times over the year and reached 1,621 billion rubles, the number of accepted payments increased by 6.5% and exceeded 1,134 million. The share of payments accepted using billing technology increased in 2011 to 65.7% .

Sberbank of Russia has a unique branch network: it currently includes 17 territorial banks and about 20,000 branches throughout the country. Sberbank is constantly developing trade and export financing, and by 2014 plans to increase the share of net profit earned outside of Russia to 5%. Subsidiary banks of Sberbank of Russia operate in Kazakhstan, Ukraine and Belarus. In accordance with the Development Strategy, Sberbank of Russia expanded its international presence by opening a representative office in Germany and a branch in India, as well as registering a representative office in China.

Analysis of the activities of Sberbank of the Russian Federation in terms of profitability, reliability, liquidity, degree of risk, in terms of market economy and competitive struggle of commercial banks is essential. When developing proposals for maximizing revenue and reducing costs, it is necessary to rely on a well-developed analytical framework. An analysis of the results of the financial and economic activities of Sberbank makes it possible to form appropriate areas in the deposit and investment credit policy, identify bottlenecks, develop recommendations for their elimination.

The results of the analysis make it possible to develop a further action plan for the development of Sberbank both in the short term and in the long term, to develop recommendations for improving and improving the work of subordinate institutions.

Lack of analysis or imperfect analysis may lead to negative results of the financial position of Sberbank. Proceeding from this, mastering the methodology of analysis and its further improvement are one of the main tasks of the economic services of the bank.

The materials for analysis are: balance sheets; operational statistical reporting Sberbank; other information about the work of Sberbank (materials of inspections, audits, etc.); sample survey materials.

The main methods used in the analysis of the activities of Sberbank are:

a) comparison of the reporting performance of Sberbank: with actual data for the corresponding periods of past years and previous periods (quarters, months, etc.) of the current year:

b) calculation of coefficients characterizing the financial and economic activities of Sberbank, the use of assets, etc.;

c) calculus and evaluation specific gravity. It is used when analyzing the structure of assets and liabilities, income and expenses of Sberbank.

Based on the frequency of the analysis, the analysis can be daily, weekly, monthly, quarterly, semi-annual and annual.

Sberbank is characterized by the following frequency of analysis: territorial banks and branches analyze their activities and subordinate institutions based on the results for half a month, a month, a quarter and a year, and branches, if necessary, a week and a day. The most effective is the weekly and daily analysis, as the results of these analyzes can be used to make operational management decisions.

Depending on the range of issues studied, the analysis is divided into full and thematic. Both of these types of analysis are carried out on the basis of the principle of complexity.

In a full analysis, all aspects of the activities of a bank institution are studied, i.e. both external and internal communications.

In the case of thematic - a range of issues is raised, allowing to identify opportunities for improving certain aspects of the activity.

Based on the goals and nature of the study, the analysis can be preliminary, operational, final and prospective. preliminary analysis used to identify the possibility of carrying out any operations. Operational analysis is carried out in the course of ongoing work to assess compliance with regulations, the achievement of the main indicators of the business plan and take urgent measures to ensure their implementation. The final (subsequent) analysis is used in determining the effectiveness of the bank institution for a certain period and identifying reserves for increasing profitability. Forward-looking analysis is used to predict the expected results in the coming period and determine the further directions for the development of Sberbank.

For a complete, systematic analysis, correct conclusions and the adoption of appropriate management decisions, Sberbank at all levels provides for the collection, accumulation, development of time series, specific weights of all the main indicators of the work of Sberbank, as well as information characterizing the economy of the regions.

The conclusions drawn from the analysis are used to manage Sberbank, i.e. serve as a rationale for developing proposals for improving the efficiency of activities, improving current and strategic planning and management.

check credit bank cash

3. Basic PAO operations"Sberbank of Russia"

Sberbank of Russia is a universal commercial bank. Therefore, the Bank seeks to meet the needs of various customer groups in a wide range of banking services throughout Russia.

The Bank carries out the following banking operations:

Attraction of funds of individuals and legal entities in deposits (on demand and for a certain period);

Placement of the funds raised above on its own behalf and at its own expense;

Opening and maintaining bank accounts of individuals and legal entities;

Settlements on behalf of individuals and legal entities, including correspondent banks, on their bank accounts;

Collection of funds, bills of exchange, payment and settlement
documents and cash services for individuals and legal entities;

Buy-sell foreign exchange in cash and non-cash forms;

Attracting deposits and placement of precious metals;

extradition bank guarantees;

Money transfers on behalf of individuals without opening bank accounts (except for postal orders).

Sberbank of Russia, in addition to banking operations, carries out the following transactions:

Issuance of guarantees for third parties, providing for the fulfillment of obligations in cash;

Acquisition of the right to demand from third parties the fulfillment of obligations in cash;

Trust management of funds and other property under an agreement with individuals and legal entities;

Operations with precious metals and precious stones;

Leasing to individuals and legal entities of special premises or safes located in them for storing documents and valuables;

Leasing operations;

Provision of consulting and information services.

All banking operations and transactions are carried out in rubles and foreign currencies.

One of the priority activities of Sberbank of Russia is the provision of comprehensive services to legal entities. In cooperation with the Bank, any organization - from a small regional firm to a large national holding company - can implement payroll and trade projects, receive loans for business development, and carry out transactions with securities.

Sberbank of Russia offers each client profitable terms, individual approach and quality service.

Clients of Sberbank of Russia as part of the implementation salary projects there are already more than 110 thousand organizations located throughout the Russian Federation, the total number of customer-holders salary cards Sberbank of Russia is 14.5 million people.

Sberbank of Russia offers a wide range of services and operations for the implementation of settlement and cash services for its customers.

The advantages of the services of Sberbank of Russia are obvious.

More than a hundred-year history of the Bank's existence proves its reliability, stability and success. The largest branch network in Russia allows the Bank to always be geographically close to the client and provide services in all regions and time zones of the country. In addition, it provides for the possibility of settlement and cash services for multi-branch and holding companies throughout the Russian Federation on uniform terms and at uniform tariffs. A wide range of cash transactions, as well as the transfer of funds on behalf of the client, is carried out "to the same day" using the Bank's inter-branch settlement system. Competitive positions on money markets allow to offer clients the most favorable price terms for currency conversion and wide opportunities for hedging currency risks, work on the securities market. In addition, Sberbank of Russia provides professional support and advice to its clients on issues of foreign economic activity.

Settlement and cash services for clients include opening and maintaining accounts for legal entities and individual entrepreneurs in rubles and foreign currency, making payments, crediting funds to accounts, accepting funds without limiting the amount and issuing cash within the limits of the client's account balance, as well as exchanging funds.

When servicing at Sberbank of Russia, the client has the opportunity to constantly use the advice of the Bank's employees.

The provision of services to individuals is a priority for Sberbank of Russia.

The Bank is actively developing lending programs (Car loan, Young Family loan, Home loans, Educational Loan, Urgent Needs Loan), offering its customers favorable loans for home improvement, vehicle purchase, higher education and many other financial issues. Sberbank of Russia helps to carry out payment transactions, assumes responsibility for storing and increasing the funds of its depositors, and provides services in the securities markets.

In any of the branches of Sberbank of Russia, you can make cash and non-cash payments. The bank accepts payments for housing and communal services, mobile and city telephone connection, internet providers and many others. In the Bank's branch, you can pay for the purchased goods, make a voluntary or insurance premium, make a payment on a loan.

The strategic goal of Sberbank of Russia is to develop a qualitatively new level of servicing foreign trade, maintaining the position of a modern first-class competitive bank, while occupying the position of a backbone bank servicing foreign trade in all regions of the Russian Federation.

The choice of a specific form in which settlements will be carried out under a foreign trade contract is determined by agreement of the parties, participants in foreign trade and is fixed in the terms of the contract.

As a result of the experience accumulated by the Bank, there has been a significant expansion of the product range in the field of servicing foreign trade through high-tech products that meet the current macroeconomic situation.

4. Mechanism of implementation of settlement cash transactions in PJSC "Sberbank of Russia"

4.1 Essence and functions of settlement and cash transactions

The Law "On Banks and Banking Activity" defines the list of basic banking operations. These include:

) attracting funds from individuals and legal entities in deposits (on demand and for a certain period);

) placement of attracted funds on its own behalf and at its own expense;

) opening and maintaining bank accounts of individuals and legal entities;

) making settlements on behalf of individuals and legal entities;

) collection of funds, payment and settlement documents, bills of exchange and cash services for individuals and legal entities;

) purchase and sale foreign currency in non-cash and cash forms;

) attraction to deposits and placement of precious metals;

) issuance of bank guarantees;

) making transfers on behalf of individuals without opening bank accounts (except for postal transfers).

Almost all of the listed banking operations are carried out within the framework of settlement and cash services for various categories of customers in the operating divisions of commercial banks.

A commercial bank is interested in attracting customers for settlement and cash services. This interest is due to the fact that the attracted funds, primarily deposits and current account balances, form the bank's resources, which it then allocates in order to obtain maximum profit in the interests of its shareholders.

That is why specialists in the field of banking traditionally and quite reasonably refer to settlements and payments for customers and for the banks themselves as the main and most important basic banking operations.

Let us dwell in more detail on such concepts as "settlements" and "payments", which are an auxiliary part of the bank's settlement and cash operations.

Settlement is the process of determining the amount of the buyer's debt to the seller or the amount of mutual obligations of the parties to the transaction, including the settlement of claims arising during such a process.

Typical examples of calculations are determining the volumes and prices of attracted and placed resources, the amount of balances on customer accounts, taxes, required reserves, dividends, interest and commission charges, etc. Settlements flowing in the "bowels" of the accounting departments of banks play an auxiliary, providing role in relation to payments.

Payments continue the settlement process and mean the repayment by the buyer of his debt or the repayment by the participants in the transaction of their mutual monetary obligations, that is, the transfer or transfer of money by the debtor to whom he owes in accordance with the calculations.

Payments are transactions that are necessarily monetary, that is, made only by means of money. At the same time, this type of operation can be carried out by means of cash or non-cash money, as well as in a combined way.

The whole essence of banking operations that ensure payments as a process of fulfillment by economic entities of their obligations is divided into three blocks:

Auxiliary block - these are types of work of an organizational, technical, administrative, administrative and informational nature, ensuring the start, maintenance and termination of operations.

The main block is divided into:

Crediting funds to accounts:

credited to the account from third parties;

contributed by the account holders themselves;

received from the bank (loans, interest, etc.).

Write-off from the accounts of funds in the following cases:

fulfillment of its obligations to third parties (payment for purchased goods, works, services);

fulfillment by clients of their debt obligations to banks (repayment of loans, payment of interest, commissions, etc.);

payment of taxes by clients and execution of other obligatory payments;

receipt of cash by clients for wages and for household needs.

Cash transactions (receiving and issuing cash).

Maintenance of own accounts in institutions of the Central Bank and other credit organizations.

Maintenance of correspondent accounts of other organizations opened in this bank.

The additional block is Additional services jar.

Among them are the following:

transfer of funds from one account to another;

converting one currency into another;

transfer of cash to non-cash and vice versa;

exchange and exchange of money, etc.;

collection of cash proceeds.

All payments and settlements preceding them, carried out by banks, are divided into own (settlements and payments on bank operations) and client (settlements and payments on operations to customers).

From the point of view of technology, they are divided into:

Intrabank payments (participant - only given bank and its branches);

Interbank payments (at least two credit institutions), which can be made through:

correspondent accounts in subdivisions of the Central Bank of the Russian Federation;

clearing centers;

correspondent accounts opened by banks with each other;

correspondent accounts opened by banks in the third bank.

All of the banking operations listed above are traditional and long-established, accessible to almost all banks. Currently, most banks are universal, that is, they conduct all banking operations.

In a commercial bank, settlement and cash services are handled by a specialized structure called the operational department. It consists of:

operational departments that directly serve customers, that is, those that carry out operations for debiting and crediting funds to customer accounts; issuing statements from personal accounts of clients, etc.;

services directly involved in sending and receiving payments and statements on correspondent accounts of banks through correspondent accounts or through settlement and cash centers of the Central Bank of the Russian Federation;

cash point, carrying out all operations with the receipt and issuance of funds.

The essence of settlement and cash operations of commercial banks lies in the accurate, high-tech implementation of settlements in cash and non-cash form in accordance with current banking legislation, regulatory documents of the Bank of Russia and internal banking rules.

The functions of settlement and cash transactions are as follows:

organization of work on customer service of various legal categories with confidentiality, urgency and legality;

organization of cashless payments and cash monetary circulation on settlement, current accounts, and on accounts of organizations and enterprises of various forms of ownership;

in providing advisory assistance to clients and their partners on all issues.

4.2 Cash transactions: concept, types and procedures

Cash transactions are a set of material and technical procedures that consist in receiving, storing and issuing cash.

Cash transactions include operations of legal entities for cash settlements in Russian currency in the course of their activities.

The regulation of cash transactions refers to the functions of the Central Bank of the Russian Federation. Depending on the subjects for which state regulation cash transactions, it is possible to single out the legal registration of cash transactions: banks and other credit organizations; enterprises, institutions and other organizations; enterprises and other organizations to directly receive payments from the population for goods, works and services.

Legal entities are required to keep their funds in banking institutions. At the end of the working day, excess amounts of cash must be handed over to the bank. In the cash desk of an enterprise, institution or organization, only such an amount of money that is necessary for making urgent small payments the next day can remain within the limit.

Exceptions to this rule are specifically stipulated in the relevant regulations of the Government of the Russian Federation or the Central Bank of the Russian Federation.

The cash balance limit is determined on the basis of the volume of cash turnover of the enterprise, taking into account the peculiarities of the mode of its activity, the procedure and terms for depositing cash in banking institutions, ensuring the safety and reducing the counter transportation of valuables.

To capitalize all the cash received by a commercial bank and perform debit transactions, each bank institution has an operating cash desk.

The operating cash desk may include:

) Cash receipts;

) Cash desks

) Income and expense cash desks;

) Cash desks for changing money;

) Evening box offices;

) Cash desks.

In terms of the form of money used for payment purposes, all banking transactions are divided into cash transactions and non-cash transactions.

Non-cash transactions (payments) are necessary insofar as the bulk of the money belonging to both the banks themselves and their customers is in a non-cash form, that is, it is constantly in motion and is on the accounts of other economic entities that temporarily use them in their activities.

The system for organizing cashless payments is not just a set of interrelated elements. The organization of this system is based on three components:

) a set of principles for the organization of non-cash payments that are mandatory for compliance by all its subjects of economic relations;

) a system of accounts that allows making payments and settlements in a non-cash form;

) a system of payment forms, documents and workflow rules.

The settlement system is a dynamic system and therefore must meet the requirements of economic life. Cashless payments should be carried out in such a way that payments are made as soon as possible, allowing to ensure the continuity and acceleration of the reproduction process, the circulation of capital and the turnover of funds. For normal functioning, the system of cashless payments should be based on general and binding principles and regulations. The procedure for conducting non-cash settlements should be uniform for all credit institutions and economic entities throughout the country and debited into international settlement relations.

The development of market relations in our country has led to a change in the foundations of the system of cashless payments, including the principles of their organization. In accordance with Regulation No. 2-P Has become invalid. - Position, approved. Bank of Russia 06/19/2012 N 383-P. and others legal acts The organization and uninterrupted settlements in our country are ensured by the following principles:

) the demand for payment should be issued before or after the shipment of the goods, in order to prevent delays in payments on the farm;

) payments from the accounts of the bank's customers are made only with their consent, which should prevent the bank from accessing customer funds;

) enterprises, at their own discretion or under an agreement between the supplier and the buyer, can choose the forms of payment and types of payment.

These principles provide that settlements are carried out on bank accounts opened in accordance with applicable law.

It is obligatory to have an acceptance, that is, the payer's consent to the payment, which is implemented by using the appropriate payment document (payment order, check, etc.), indicating the owner's order to debit funds, or a special acceptance of documents issued by the recipients of funds (for example, a payment request , bill of exchange).

The system of cashless payments should be organized in such a way that the term for making a payment is as short as possible, therefore one of the most important principles for making cashless payments is the principle of urgency. Another of the principles of organization of non-cash settlements is the principle of unconditional fulfillment of obligations by participants in settlements. The principle of security is closely related to the principle of urgency of payment, since compliance with the urgency of payment requires that the payer or its guarantor have sufficient liquid funds necessary to pay off obligations to the recipient of funds. Another of the principles of the functioning of the system of cashless payments should be called the principle of the diversity of their forms. It is the possibility of a free choice of forms of non-cash payments that allows enterprises to find the tool that would best meet the requirements of the transaction being made. The choice of one or another form of payment depends on the type of product, the demand for it, the financial situation of the buyer and supplier, the nature of the relationship between them, as well as the method of transporting products.

The implementation of non-cash settlements on customer accounts takes place in the following forms established by law: settlements by payment orders; settlements under a letter of credit; settlements by checks; collection settlements.

In accordance with these forms of payment, payment transactions can be carried out using: payment orders; letters of credit; checks; payment requests; collection orders.

When making payments by payment order, the bank undertakes, on behalf of the payer, at the expense of the funds in his account, to transfer a certain amount of money to the account of the person indicated by the payer in this or in another bank within the period provided for by law or established in accordance with it, if more than short term is not provided for by the bank account agreement, or is not determined by the customs of business turnover used in banking practice.

Payment orders can be made:

a) transfer of funds for goods supplied, work performed, services rendered;

b) transfer of funds to the budgets of all levels and extra-budgetary funds;

c) transfer of funds for the purpose of repayment/placement of credits (loans)/deposits and payment of interest on them;

d) transfer of funds for other purposes provided for by law or the contract.

In accordance with the terms of the main agreement, payment orders can be used for advance payment for goods, works, services or for making periodic payments.

In the absence or insufficiency of funds on the payer's account, and also if the bank account agreement does not determine the conditions for payment of settlement documents in excess of the funds available on the account, payment orders are placed in a file cabinet on an off-balance account N 90902 " Settlement documents not paid on time". Payment of payment orders is made as funds are received in the order established by law.

When settling under a letter of credit, the bank acting on behalf of the payer to open a letter of credit (issuing bank) undertakes to make payments in favor of the recipient of funds upon presentation latest documents that meet all the conditions of the letter of credit, or authorize another bank (executing bank) to make such payments. The executing bank may be the issuing bank, the receiving bank or another bank. The letter of credit is separate and independent from the main contract.

Banks can open the following types of letters of credit:

covered (deposited) and uncovered (guaranteed);

revocable and irrevocable (can be confirmed).

When opening a covered (deposited) letter of credit, the issuing bank transfers the amount of the letter of credit (cover) at the disposal of the executing bank at the expense of the payer or the credit provided to him for the entire period of the letter of credit.

When opening an uncovered (guaranteed) letter of credit, the issuing bank grants the executing bank the right to debit funds from the correspondent account of the issuing bank maintained by it within the amount of the letter of credit or indicates in the letter of credit another method of reimbursing the executing bank for the amounts paid under the letter of credit in accordance with its terms. The procedure for writing off funds from the correspondent account of the issuing bank under an uncovered (guaranteed) letter of credit, as well as the procedure for reimbursement of funds under an uncovered (guaranteed) letter of credit by the issuing bank to the performing bank is determined by an agreement between the banks. The procedure for reimbursement of funds under an uncovered (guaranteed) letter of credit by the payer to the issuing bank is determined in the agreement between the payer and the issuing bank.

The issuing bank informs the recipient of funds about the opening of a letter of credit and its conditions through the executing bank or through the bank of the recipient of funds with the consent of the latter.

Payment under a letter of credit is made in a cashless manner.

The transfer of documents on the opening of a letter of credit and its terms, on confirmation of a letter of credit, on changing the terms of a letter of credit or its closing, as well as on the bank's consent to accept (refuse to accept) the submitted documents, can be carried out by banks using any means of communication that allow to reliably identify the sender of the document.

The amount and procedure for payment for bank services in settlements under letters of credit are governed by the terms of contracts concluded with customers and agreements between banks participating in settlements under letters of credit.

The procedure and conditions for the use of checks in the payment turnover are regulated by part two of the Civil Code of the Russian Federation, and in the part not regulated by it, by other laws and banking rules established in accordance with them.

The check is paid by the payer at the expense of the drawer's funds. The drawer is not entitled to withdraw the check before the expiration of the established period for presenting it for payment. Presentation of a check to the bank serving the holder of the check to receive payment is considered to be the presentation of the check for payment. The payer of the check is obliged to verify the authenticity of the check. Forms of checks are forms of strict reporting and are accounted for in banks on an off-balance account N 91207 "Forms of strict reporting".

For non-cash payments, checks issued by credit institutions may be used. Checks of credit organizations can be used by clients of this organization, as well as in interbank settlements in the presence of correspondent relations.

The check must contain all required details, established by part two of the Civil Code of the Russian Federation, and may also contain additional details determined by the specifics of banking activities and tax legislation. The form of the check is determined by the credit institution independently.

In the event that the scope of circulation of checks is limited to a credit institution and its clients, checks are used on the basis of an agreement on settlements by checks concluded between the credit institution and the client.

The internal banking rules for conducting operations with checks, which determine the procedure and conditions for their use, should provide for: the form of a check, a list of its details (mandatory, additional) and the procedure for filling out a check; list of participants in settlements with these checks; deadline for presenting checks for payment; terms of payment for checks; conducting settlements and the composition of operations for check circulation; accounting registration of operations with checks; procedure for archiving checks.

Collection settlements are a banking operation through which the bank (issuing bank), on behalf of and at the expense of the client, on the basis of settlement documents, performs actions to receive payment from the payer. For collection settlements, the issuing bank has the right to involve another bank (executing bank).

Settlements for collection are carried out on the basis of payment requests, the payment of which can be made at the order of the payer (with acceptance) or without his order (without acceptance), and collection orders, the payment of which is made without the order of the payer (in an indisputable manner).

Payment requests and collection orders are presented by the recipient of funds to the payer's account through the bank serving the recipient of funds.

The recipient of funds submits to the bank the specified settlement documents together with the register of settlement documents of the established form transferred for collection. Payment requests or collection orders may be included in the register at the discretion of the recipient of funds.

In the absence or insufficiency of funds on the payer's account and in the absence in the bank account agreement of the conditions for payment of settlement documents in excess of the funds available on the account, payment requests accepted by the payer, payment requests for direct debiting of funds and collection orders (with attached in cases established by law executive documents) are placed in a card file on off-balance account N 90902 "Settlement documents not paid on time" indicating the date of placement in the card file.

Payment of settlement documents is made as funds are received to the payer's account in the order established by law.

Credit organisation independently determines the duration business day, which is a part of the working day, which is understood as calendar days, except for weekends and holidays established by federal laws, as well as days off transferred to working days by a decision of the Government of the Russian Federation. During the operating day, customer service is performed, documents are accepted for reflection in accounting (except for consulting work, which can be carried out during the entire working time). The specific time of the beginning, end of the operating day is determined by the credit institution and brought to the attention of the clientele served.

When developing bank document management rules, the following should be ensured.

All documents received during business hours by accounting services, including those from branches, are subject to registration and reflection in the accounts of a credit institution on the same day. Accounting records also document transactions on accounts. analytical accounting within one account of the second order.

Documents received during non-operational hours are reflected in the accounts on the next business day. The procedure for accepting documents after business hours is determined by the credit institution and is stipulated in customer service contracts.

If it is necessary, according to the accepted documents, to transfer funds from correspondent accounts opened in the Bank of Russia settlement network units or in other credit institutions, then the operations are performed in the manner established by the Bank of Russia regulations.

4.3 Legal support of settlement and cash transactions

Banking activities in general, and the conduct of settlement and cash operations in particular, are strictly regulated and controlled processes by the state, the Bank of Russia and other authorized bodies.

Compliance banking law- is not only an indispensable condition for the functioning of a credit institution, but also a guarantee of its activities in the long term and successful comprehensive development.

The Central Bank of the Russian Federation, which performs regulatory and supervisory functions over the work of commercial banks, as well as other government bodies develop and adopt for execution a lot of legal documents regulating the procedure for settlements and maintaining bank accounts of clients, concerning both the external and internal content of settlement and cash transactions.

The Central Bank of the Russian Federation carries out its activities in accordance with Federal Law No. 86-FZ of July 10, 2002 "On the Central Bank of the Russian Federation (Bank of Russia)" (ed.), and directly commercial banks- in accordance with Federal Law No. 395-1 dated December 2, 1990 "On Banks and Banking" (ed.).

In the framework of this work, we will focus on the main regulatory and legal documents that are mandatory for execution by each credit institution and are required to be known, understood and comprehensively analyzed by all bank employees.

Civil Code of the Russian Federation. This document legislates the key concepts for banking activities in terms of opening bank accounts and making settlements.

Chapter 44 of the Civil Code of the Russian Federation reflects: the concepts of a bank deposit and a bank deposit agreement; reservation of rights to attract funds in deposits; form of bank deposit agreement; types of deposits; conditions and procedure for accrual and payment of interest on the deposit; the need to ensure the return of deposits; disposal of deposits by third parties; procedure for filling and issuing savings books and operations with savings (deposit certificates).

Chapter 45 of the Civil Code of the Russian Federation provides: a definition of a bank account and a bank account agreement; a possible list of operations on bank accounts; the procedure for concluding a bank account agreement; certification of the right to dispose of the funds on the account; timing of account transactions; conditions for crediting the account; the procedure for paying the bank's expenses for performing operations on the account; the procedure for accrual and payment of interest for the use of bank funds in the account; conditions for the possibility of offsetting counterclaims between the bank and the client; grounds for debiting funds from the account; order of debiting funds from the account; implementation of the bank's responsibility for improper performance of operations on the account; reservation of the need to observe banking secrecy; restrictions on account management; conditions for terminating the contract and closing a bank account.

Based on the basic concepts of a bank account, a bank account agreement, the procedure for operations on bank account and the main forms of payment, legally enshrined in the Civil Code of the Russian Federation, all subsequent instructions and regulations have been developed and approved, regulating and regulating one or another type of settlement and cash services in more detail.

One of these instructions is Regulation of the Bank of Russia "On non-cash settlements in the Russian Federation" dated October 3, 2002 No. 2-P Document Repealed. - Position, approved. Bank of Russia 06/19/2012 N 383-P. See consultant Plus #"justify"> The first part of Regulation No. 2-P defines the main forms of non-cash payments; forms of settlement documents, the procedure for their completion, submission, withdrawal and return. A separate chapter of Regulation No. 2-P is devoted to each form of non-cash payments and, accordingly, settlement documents, in which attention is paid to the main stages of working with a particular document.

The second part of Regulation No. 2-P defines the procedure for carrying out settlement transactions through correspondent accounts (sub-accounts) of banks opened with the Bank of Russia, highlights the specifics of such settlements, establishes rules for the submission by a credit institution of settlement documents on paper and electronic payment documents, and the procedure for withdrawing settlement documents from the card index of unpaid settlement documents in the subdivision of the settlement network of the Bank of Russia, the procedure for opening and closing correspondent accounts with the Central Bank of the Russian Federation, the procedure for returning settlement documents from the card index when closing a correspondent account.

Part three of Regulation No. 2-P regulates the procedure for carrying out settlement operations on correspondent accounts of banks opened with other banks and on inter-branch settlement accounts.

Absolutely necessary document in the daily work of the bank on settlement and cash services for customers are the "Rules for maintaining accounting operations in Credit Institutions Located on the Territory of the Russian Federation" approved by Bank of Russia Regulation No. 302-P dated March 26, 2007 (hereinafter referred to as the "Rules"). The Rules define unified legal and methodological foundations organization and maintenance of accounting, mandatory for all credit institutions in the territory of the Russian Federation.

Structure this document provided for: chart of accounts for accounting in credit institutions; characteristics of accounting accounts; organization of work on accounting; annexes supplementing and clarifying individual sections of the Rules.

Without a doubt, all the components of the Rules are important, however, the third part “Organization and accounting” has the greatest practical significance, specifically for the operating divisions of the bank, since it regulates just that part of the work that is performed in these banking structures.

Another necessary document, which, among others, determines the regulatory framework for settlement and cash operations of banks, is the Regulation of the Bank of Russia dated January 5, 1998 No. 14-P "On the rules for organizing cash circulation in the territory of the Russian Federation." The document became invalid due to the publication of the Directive<#"justify">It defines the rules:

organization of circulation of cash;

cash flow forecasting;

compiling and submitting the "Report on cash turnover of institutions of the Bank of Russia and credit institutions";

organization of the analysis of the state of cash turnover.

According to this Regulation, enterprises and organizations submit to the servicing bank:

calculation for setting a cash balance limit for the enterprise and obtaining permission to spend cash from the proceeds;

calendar of cash disbursement for salaries, social payments and scholarships.

Since bank accounts are opened for enterprises (firms, organizations) within the framework of settlement and cash services, the document required for execution is Instruction of the Bank of Russia dated September 14, 2006 No. 28-I "On opening and closing bank accounts, accounts for deposits (deposits) "(hereinafter - Instruction No. 28-I).

Instruction No. 28-I defines:

types of bank accounts;

the procedure and features of opening and closing current accounts for individuals and bank accounts for legal entities and entrepreneurs without forming a legal entity;

rules for issuing a card with samples of signatures and seal imprints;

...

2.1 General characteristics of PJSC Sberbank of Russia

Public Joint Stock Company "Sberbank of Russia" (hereinafter - Sberbank) is one of the largest banks in the country and, in terms of a number of economic indicators, occupies leading positions in credit system. Today it has no equal among commercial banks in terms of the number of territorial banks, branches and agencies.

The mission of Sberbank is to meet the needs of every client, including private, corporate and public ones throughout Russia, in banking services of high quality and reliability, ensuring the stable functioning of the Russian banking system, saving household deposits and investing them in the real sector, contributing to the development of the Russian economy. Official website of PJSC Sberbank of Russia: http://www.sberbank.ru/

The share of Sberbank in the total assets of the Russian banking sector was 28.7% as of January 1, 2016; in the market of private deposits - 46%; the loan portfolio corresponded to 38.7% of all loans issued to the population.

The governing bodies of Sberbank are:

General Meeting of Shareholders;

Supervisory Board;

Bank Board.

The Management Board has been headed by the President and Chairman of the Management Board of the Bank German Gref since November 2007.

The bank's branch network includes 16 territorial banks and 17,493 divisions throughout Russia. Subsidiary banks of Sberbank of Russia operate in Kazakhstan, Ukraine, Belarus, and Germany.

Sberbank carries out the following banking operations:

Attraction of funds of individuals and legal entities in deposits (on demand, for a certain period);

Placement of attracted funds on its own behalf and at its own expense;

Opening and maintaining bank accounts of individuals and legal entities;

Making settlements on behalf of clients, including correspondent banks;

Collection of funds, bills of exchange, payment and settlement documents;

Cash services for individuals and legal entities;

Purchase and sale of foreign currency in cash and non-cash forms;

Attracting deposits and placement of precious metals;

Issuance of bank guarantees;

Money transfers on behalf of individuals without opening bank accounts (except for postal orders).

Sberbank offers retail clients a wide range of banking products and services, including:

deposits;

Various types of lending (consumer loans, car loans and mortgages);

bank cards;

Money transfers;

Bank insurance;

Brokerage services Belozerov S.A., Motovilov O.V. Banking: textbook, 2016. - M.: 2016. - p. 59..

Sberbank of Russia serves all groups of corporate clients. Small and medium-sized companies account for more than 32.7% of the corporate loan portfolio. The bank also offers deposits, settlement services, project, trade and export finance, cash management services and other core banking products.

Sberbank is also actively developing its Mobile Bank and Sberbank OnL@yn applications, with an impressive client base of more than 25 million active users.

According to the bank's new development strategy until 2018, Sberbank plans to increase net profit in 2018 by more than 1.8 times compared to the results of 2013 (362 billion rubles), in the previous strategy the goal was to double the profit. The bank also plans to increase its assets by 1.8 times, the bank plans to increase fee and commission income by 2.3 times by 2018. Return on equity (ROE) in 2018 should be 18%, cost-to-income ratio - less than 40%. Sberbank's new strategy also assumes a shift in focus to the retail segment. Thus, the bank plans to more aggressively increase its share in the retail lending market from 38% to 42.8% by the end of 2018. In the retail deposit market, up to 46% by the end of 2018 (now it is 45.1%) Sberbank plans to reduce the number of branches from 16.5 thousand to 13-15 thousand. Sberbank's plans in the corporate lending segment, on the contrary, have become more modest. Share in the corporate lending market, according to new version strategy, in three years it should increase from 32.5 to 33.2% (in the previous strategy - 39.7%), in the deposit market - to decrease from 24.7 to 24.2%.

Thus, today PJSC Sberbank of Russia has not only confirmed its reputation as the most reliable bank in the country, having overcome the crisis with a minimum level of losses, but also provided access to banking services to a significant number of new customers. By 2016, the bank significantly strengthened its position in priority market segments, maintaining its leading position in the retail banking market, with a share of over 80% in the total ruble deposits of the population. The bank's position in servicing corporate clients has significantly strengthened: Sberbank's market share is about 30%, and more than 1 million legal entities are the bank's clients. Sberbank also continues to work actively on the market for internal and external government obligations and corporate securities.

In 2016, in addition to classic lending, Sberbank can offer its customers a full range of banking services. Sberbank deposit rates remain one of the most profitable, while the depositors themselves are maximally protected from the theoretical loss of funds, since financial institution deposits is controlled by the Central Bank of the Russian Federation and has the highest degree of reliability. The most popular deposits include term, special and settlement deposits.

2.2 The mechanism of functioning of remote banking in PJSC "Sberbank of Russia"

Sberbank continues to improve remote service channels. During the year, the network of self-service devices, in accordance with the Strategy of Sberbank, decreased by 4,000 devices and amounted to 52,000 self-service devices with a cash withdrawal function, 34,000 without a cash withdrawal function.

The network of self-service devices has expanded with new software that provides customers with a single space to complete transactions. In these devices (more than 53,000 pieces), the client sees his transactions carried out in the Sberbank Online Internet bank, can print a confirmation check on them and repeat the payment according to the template created earlier in the Internet bank. Customer device availability increased from 93.2% to 95.1%.

The change in the number of active users of the web version of the Sberbank Online Internet Bank in general for Sberbank of Russia PJSC is presented in Appendix 5

Sberbank has released a new, market-unique version of the Sberbank Online mobile application for the Android platform. The version has a built-in protection package with anti-virus software that protects not only the application, but also the phone itself. This made it possible to provide customers with a new functionality for payments and transfers. Significant changes have been made to the design, which is built on the principles of Material Design: three-dimensional surfaces, realistic animation when touched. Focusing on the design concept from Google, Sberbank has made an application that matches the graphic style familiar to Android users.

Mobile app Sberbank Online for iPhone took first place in the ease of use rating of mobile bank apps for iPhone published by UsabilityLab.

Sberbank has updated Sberbank Online mobile applications for all platforms: iOS, Android and WinPhone. Now, to register in the application, you do not need an ATM or a web version of Internet banking - just enter the card number and confirm authorization using the code from the SMS message. In the new version of the mobile application, you can quickly transfer money not only to a Sberbank client, but also to Visa cards and MasterCard of other Russian banks. For an instant transfer, it is enough to indicate the recipient's card number. In the expense analysis service, you can create your own expense categories and transfer completed transactions to them, which allows you to better control your daily expenses.

The change in the number of active users of the remote service system in the Yaroslavl region is presented in table 2

table 2

Number of active clients - RBS users of PJSC Sberbank of Russia in the Yaroslavl region for 2013-2015, people

It should be noted that active clients - users of RBS systems of Sberbank of Russia PJSC are users who have made at least one transaction within a month using one or another RBS system. Clients who are actually users of RBS systems, but for some reason do not use them in these calculations are not taken into account.

Let's calculate the dynamics indicators using the example of the growth of active users mobile bank(MB) in PJSC "Sberbank of Russia" in the Yaroslavl region.

Chain absolute growth is calculated by the formula:

Changes in 2014 were:

Changes in 2015:

Calculate the chain type of growth using the formula:

Where - the value of the indicator in the current year;

The value of the indicator of the previous year.

Let's calculate the dynamics indicators using the example of the increase in active users of the Sberbank Online Internet Bank (SBOL) in PJSC Sberbank of Russia in the Yaroslavl Region:

Conclusion: the number of active clients - users of SBOL PJSC "Sberbank of Russia" in the Yaroslavl region increased by 88,542 people. in 2014 and for 52,157 people. in 2015, which amounted to 100.19% and 29.48%, respectively.

Such a sharp increase in users over the past couple of years is characterized by the fact that SBOL began to enjoy great confidence among customers. And since 2014, there has been an expansion of the functionality for the operations performed, which allows the holders of bank cards of Sberbank of Russia PJSC to manage their deposits and cards, make transfers via the Internet, and pay for mobile communications without commission. Users have the opportunity to independently register in the system and choose a login and password to enter. To pay for services in SBOL, there are reduced commissions, when opening online deposits - increased interest rates. With the help of SBOL, you can pay for housing and communal services, the Internet, taxes (in total - more than 60 thousand service providers). Let's calculate the dynamics indicators using the example of the increase in active users of the Sberbank Online (MP) Mobile Application in PJSC Sberbank of Russia in the Yaroslavl Region:

Conclusion: the number of active clients - users of the Sberbank Online mobile application in the Yaroslavl region increased by 27,175 people. in 2014 and by 31,762 people. in 2015, which amounted to 141.69% and 68.52% respectively.

Thus, we see that all types of RBS are gaining popularity. The population has become more trusting in this kind of service. PJSC Sberbank of Russia is rapidly developing this area of activity, developing and implementing new technologies in RBS, and offering various types of products and services, as well as service packages optimized for a specific user.

The Sberbank Online mobile application is developing most actively, since the mobility of the RBS system is important for most users. Many clients practically stop using SBOL, moving to the Mobile application. This is due to the fact that it is much more convenient for them to use tablet computers or mobile phones with the application installed on them than to be tied to a specific personal computer.

2.3 Characteristics of operations conducted by Sberbank of Russia PJSC in the remote banking system

Operations performed through the RBS systems of Sberbank of Russia PJSC in the Yaroslavl Region are presented in Table 3

Table 3

Operations performed through the RBS systems of Sberbank of Russia PJSC in the Yaroslavl Region in 2013-2015, thousand units

Let's calculate the dynamics indicators for completed transactions through the SBOL services of Sberbank of Russia PJSC:

Conclusion: the number of transactions through the SBOL of Sberbank of Russia PJSC in the Yaroslavl region increased by 1,736 thousand units. in 2014 and 1471 thousand units. in 2015, which amounted to 23.45% and 15.85% respectively. Let's calculate the dynamics indicators for completed transactions through self-service devices (OS) of Sberbank of Russia PJSC:

Conclusion: the number of transactions through self-service devices of Sberbank of Russia PJSC in the Yaroslavl region increased by 213 thousand units. in 2014 and 85 thousand units. in 2015, which amounted to 5.95% and 2.24% respectively.

Let's calculate the dynamics indicators for completed transactions through the Sberbank Online mobile application:

Conclusion: the number of transactions through the Sberbank Online mobile application of PJSC Sberbank of Russia in the Yaroslavl region increased by 554 thousand units. in 2014 and 1212 thousand units. in 2015, which amounted to 41.65% and 64.33% respectively. AT separate category operations can be distinguished, operations performed through the auto payment service (AP). Let us calculate the dynamics indicators for the AP service provided to its PJSC clients"Sberbank of Russia":

Conclusion: the number of AP transactions in PJSC Sberbank of Russia increased by 210 thousand units. in 2014 and 189 thousand units. in 2015, which amounted to 96.77% and 44.26% respectively.

Let's calculate the share of operations performed through the RBS services of Sberbank of Russia PJSC for 2015:

Graphically, these results are presented in Appendix 4

We will conduct a study on the most popular remote banking system in PJSC Sberbank of Russia. Table 6 reflects the number of transactions performed by clients - SBOL users, every month, as well as the amounts of money attributable to these types of transactions, that is, the turnover of funds from transactions performed using RBS.

Table 4

The number of transactions made through SBOL in 2015, indicating the amount of cash turnover on them

	Operation share	Payment for services (TV, mobile communications, etc.)	Educational services	Payments to budgetary and non-budgetary funds
	Qty. PCS
	Sum. thousand roubles.
	Qty. PCS
	Sum. thousand roubles.
	Qty. PCS
	Sum. thousand roubles.
	Quantity, pcs
	Amount, thousand rubles
	Quantity, pcs
	Amount, thousand rubles
	Quantity, pcs
	Amount, thousand rubles
	Quantity, pcs
	Amount, thousand rubles
	Quantity, pcs
	Amount, thousand rubles
September	Quantity, pcs
	Amount, thousand rubles
	Quantity, pcs
	Amount, thousand rubles
	Quantity, pcs
	Amount, thousand rubles
	Quantity, pcs
	Amount, thousand rubles

Let's calculate the average amount of money for 2015 attributable to each type of operations performed using SBOL.

From the calculation results, we can conclude that the most popular services in the field of Internet banking of Sberbank of Russia PJSC are payment for housing and communal services and payment for other services (mobile communications, TV, Internet, etc.). Also the largest money turnover pass when making payments through the SBOL for housing and communal services.

At the moment, this industry is very well developed in Sberbank of Russia PJSC. Many SBOL users connect AP, that is, they do not even have to submit a monthly application for payment for a particular service. The banking system itself reads the data left by the user in the SBOL and sends an application for payment within the specified time. The user can both confirm this request and reject it. The Bank is not entitled to debit funds from the client's account without his confirmation (consent).

However, it is worth noting that the “other transactions” category accounts for the largest amount of cash per transaction. It can be assumed that such operations include transfers of clients from their own account to the accounts of other SBOL clients. Then such an indicator is quite reasonable and reliable.

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The structure of the Group's liabilities is dominated by funds from individuals and corporate clients, total amount which at the end of 2017 amounted to 19.8 trillion rubles, or 83.7% of liabilities. In general, the Group's liabilities increased in 2017 by 5.0% to RUB 23.7 trillion.

Client funds

The volume of funds of individuals and corporate clients in 2017 increased by 6.0%. Retail deposits increased by 7.8% to 13.4 trillion rubles, while the volume of time deposits increased by 4%. In 2017, the share of retail deposits in the Group’s total liabilities slightly increased compared to 2016 and amounted to 56.7% (2016: 55.2%). Thus, funds from individuals continue to be the main source of financing for the Group. The volume of funds of corporate clients increased by 2.5% to 6.4 trillion rubles.

Structure of customer funds of the Group

	2016		2017
	billion rubles	Share, %	billion rubles	Share, %
Funds of individuals
– Current/demand accounts	2 478,9	13,3	3 052,2	15,5
– Term deposits	9 970,7	53,3	10 368,1	52,2
Total due to individuals	12 449,6	66,6	13 420,3	67,7
Funds of corporate clients
– Current/settlement accounts	1 982,3	10,6	2 204,8	11,1
– Term deposits	4 252,9	22,8	4 189,1	21,2
Total due to corporate customers	6 235,2	33,4	6 393,9	32,3
Total	18 684,8	100,0	19 814,2	100,0

Debt securities issued by the Group

Debt securities issued, RUB bn

billion rubles	2016	2017	Change
billion rubles	2016	2017	billion rubles	%
Savings certificates	482,6	374,9	(107,7)	-22,3
Loan participation notes issued under the MTN program of Sberbank	473,9	302,5	(171,4)	-36,2
Bonds issued:
- in the domestic market	84,3	133,2	48,9	58,0
– on international capital markets	21,1	16,0	(5,1)	-24,2
Bills	92,4	103,4	11,0	11,9
Bonds issued under the securitization program mortgage loans Sberbank	5,5	3,9	(1,6)	-29,1
Deposit certificates	1,2	0,7	(0,5)	-41,7
Total debt securities issued	1161,0	934,6	(226,4)	-19,5

The volume of issued debt obligations in 2017 decreased by 19.5%. To the greatest extent, this decline was caused by the strengthening of the ruble and the redemption of a number of debt securities. Loan participation notes issued under the MTN program of Sberbank decreased by 36.2% due to the redemption of a number of issues. Savings certificates decreased by 22.3%. At the same time, bonds issued on the domestic market demonstrated significant growth (by 58.0%), due to additional financing by Sberbank in the Russian market in 2017 under the program of exchange-traded bonds denominated in rubles. Promissory notes also showed growth, which increased by 11.9% in 2017.

Group's own funds

Own funds, billion rubles

billion rubles	2016	2017	Change
billion rubles	2016	2017	billion rubles	%
Authorized capital	87,7	87,7	–	0,0
	(7,9)	(15,3)	(7,4)	93,7
Share premium	232,6	232,6	–	0,0
	66,9	60,8	(6,1)	-9,1
	24,0	35,3	11,3	47,1
	(19,8)	(26,4)	(6,6)	33,3
Changes in Accounting for Defined Benefit Retirement Liabilities	(1,1)	(1,3)	(0,2)	18,2
Undestributed profits	2 435,7	3 058,6	622,9	25,6
Total equity attributable to shareholders of the bank	2 818,1	3 432,0	613,9	21,8
Non-controlling interest	3,5	4,0	0,5	14,3
Total equity	2 821,6	3 436,0	614,4	21,8

Group capital adequacy

Capital adequacy (Basel III), billion rubles

Index	2016	2017
Tier 1 Capital
Authorized capital	87,7	87,7
Share premium	232,6	232,6
Undestributed profits	2 435,7	3 058,6
Non-controlling interest	4,4	4,4
Own shares repurchased from shareholders	(7,9)	(15,3)
Office Real Estate Revaluation Fund	66,9	60,8
Revaluation fund for investment securities available-for-sale	24,0	35,3
Fund for accumulated exchange differences	(11,8)	(21,0)
Remeasurement of liabilities under defined benefit plans	(0,7)	(1,0)
Excluding goodwill	(11,3)	(8,0)
minus intangible assets	(45,0)	(60,8)
Other deductions from equity	(8,7)	(12,7)
Tier 1 Capital	2 765,9	3 360,6
Tier 2 Capital
Applicable subordinated debt	475,9	459,7
Tier 2 Capital	475,9	459,7
General capital	3 241,8	3 820,3
Risk-weighted assets
Credit risk	23 443,0	25 245,7
Operational risk	2 736,0	3 092,8
Market risk	849,3	1 158,3
Total risk-weighted assets	27 028,3	29 496,8
Tier 1 core capital adequacy ratio (Tier 1 core capital to risk-weighted assets), %	10,2	11,4
Tier 1 capital adequacy ratio (Tier 1 capital to risk-weighted assets), %	10,2	11,4
Total capital adequacy ratio (total capital to risk-weighted assets)	12,0	13,0

At the end of 2017, the tier 1 capital adequacy ratio calculated in accordance with Basel III requirements amounted to 11.4%. The total capital adequacy ratio calculated in accordance with the requirements of Basel III at the end of 2017 was 13.0%, which is significantly higher than minimum level installed Basel Committee(eight%). In 2017, capital adequacy ratios showed an increase compared to 2016, which is explained by the outstripping growth of the Group's own funds compared to the growth of risk-weighted assets.